answered to pass
KEY QUESTION TO ASK A SPEAKER - correct answer ✔✔"Am I getting through to my listeners?"
COMMUNICATION RESPONSIBILITY - correct answer ✔✔Speaker's responsibility to have high ethical
standards. Standards are:
1. never distort information
2. respect audience
3. reject stereotyping and scapegoating
4. enrich listeners lives
5. take every speech seriously
COMPONENTS OF COMMUNICATION PROCESS - correct answer ✔✔*speaker* - delivers the message
*listener* - receives the message
*message* - information being received
*channel* - source in which message is being received
*interference* - anything that blocks or hinders the communication of a message
*situation/setting* - time, place, or circumstances in which communication occurs
SYMBOLS - correct answer ✔✔words like "apple." If you give a person an apple, that is a solid object, but
if you're speaking of an apple, that is a verbal symbol.
STEREOTYPES - correct answer ✔✔oversimplified or exaggerated image; example: like saying "homeless
people are bums"
IMPORTANCE OF COMMUNICATION SKILLS - correct answer ✔✔1. learn how to speak to an audience
2. learn skills that apply to one-on-one communication
, 3. you develop the oral communication skills that are prized in the job market
4. you learn in an ideal environment for gaining experience and building confidence
5. you make a contribution to the lives of other people.
EXTEMPORANEOUS SPEAKING - correct answer ✔✔carefully prepare a speech but don't read or
memorize it.
INTRODUCTION AND CONCLUSION - correct answer ✔✔* Introduction - 1st grab the attention of the
listener and make them want to listen.
* Prepare them for the body of the speech by stating the central idea; preview the main points and
establish credibility.
* Conclusion - summarize the key points and close with a clincher; drive home your central idea of the
speech.
POSITIVE NERVOUSNESS - correct answer ✔✔visualization of successful actions
SELF-TALK - correct answer ✔✔to tell yourself when you're having self-centered thoughts "I will give my
listeners information that will be useful in their lives." It eases your anxiety and also empowers you to
connect with your audience.
ANXIETY AND THE INTRODUCTION - correct answer ✔✔Most anxiety is at the beginning of the speech.
Devote extra time to practicing your introduction.
OVERCOMING MEMORY LAPSES - correct answer ✔✔be really familiar with your topic and have good
transitions.
BENEFITS OF ACTING POISED - correct answer ✔✔If you act poised and confident, you'll be poised and
confident.
ACCEPTING IMPERFECTION - correct answer ✔✔1. listeners don't care if you make a mistake. Simply
hope your words will enlighten them or entertain them.
2. If you mess up just say "No wait, that's now how I wanted to explain this...," or "I've lost my train of
thought."