DECA PRACTICE TEST -100 Final
Questions
1. the business agreement under which a business distributes the goods or services of a parent company
is called
a. partnership
b. corporation
c. franchise
d. proprietorship - ✔ ✔ c
25. government owns the basic means of production but there is some private ownership of businesses
under
a. entrepreneurship
b. communism
c. capitalism
d. socialism - ✔ ✔ d
26. one of the freedoms provided to individuals by the private enterprise system is the freedom to
choose
a. where they will work
b. how their employees pay them
c. which taxes they will pay
d. which laws they will obey - ✔ ✔ a
27. which of the following is classified as an operating expense:
a. cost of utilities
b. cost of preparing items for sale
c. cost of goods sold
d. cost of raw materials - ✔ ✔ a
,28. which of the following is an example of pure business risk:
a. investment in the stock market gains 10% in one year
b. a new product line is introduced
c. a new competitor moves in across the street
d. a shipment of goods is lost in transit - ✔ ✔ d
12. what should employees do to maintain a customer-service mindset?
a. decide how to spend their break time
b. listen to the words of soothing songs
c. maximize conversations with coworkers
d. devote their full attention to customers - ✔ ✔ d
13. which of the following is a businesslike way for employees to handle a situation in which they must
obtain information requested by customers and call the customers back:
a. tell the customers exactly when they will be called
b. ask the customers when it would be convenient to call them
c. explain how much effort will be required to get the requested information
d. ask the customers to call back if they don't receive a call within 24 hours - ✔ ✔ b
14. many business policies are designed to attract customers by making the purchasing experience more
convenient for them. these are known as ______ policies.
a. flexible
b. employee
c. product
d. service - ✔ ✔ d
15. what kind of customer would make the following statement: "i know this product is available in
other sizes. i don't care what the brochure says."
a. suspicious
b. domineering/superior
, c. slow/methodical
d. dishonest - ✔ ✔ b
10. which of the following is a communication technique that supports and encourages a speaker:
a. take notes
b. active listening
c. speed reading
d. making comments - ✔ ✔ b
100. which of the following are the principal functions of management:
a. planning, organizing, staffing, directing, and controlling
b. evaluating, organizing, hiring, and supervising
c. leading, testing, monitoring, controlling, and organizing
d. interviewing, hiring, planning, and testing - ✔ ✔ a
11. which of the following would not help salesperson to create positive customer/client relations:
a. showing enthusiasm
b. providing information
c. ignoring objections
d. offering services - ✔ ✔ c
16. a customer complains that a product does not have all the features desired and returns the item to
the business. which of the following results of the complaint does not cost the business additional
money:
a. marking up the price of the returned product
b. recording the return transaction
c. returning the item to stock
d. changing inventory records - ✔ ✔ a
17. which of the following is an example of a economic service:
a. watch
Questions
1. the business agreement under which a business distributes the goods or services of a parent company
is called
a. partnership
b. corporation
c. franchise
d. proprietorship - ✔ ✔ c
25. government owns the basic means of production but there is some private ownership of businesses
under
a. entrepreneurship
b. communism
c. capitalism
d. socialism - ✔ ✔ d
26. one of the freedoms provided to individuals by the private enterprise system is the freedom to
choose
a. where they will work
b. how their employees pay them
c. which taxes they will pay
d. which laws they will obey - ✔ ✔ a
27. which of the following is classified as an operating expense:
a. cost of utilities
b. cost of preparing items for sale
c. cost of goods sold
d. cost of raw materials - ✔ ✔ a
,28. which of the following is an example of pure business risk:
a. investment in the stock market gains 10% in one year
b. a new product line is introduced
c. a new competitor moves in across the street
d. a shipment of goods is lost in transit - ✔ ✔ d
12. what should employees do to maintain a customer-service mindset?
a. decide how to spend their break time
b. listen to the words of soothing songs
c. maximize conversations with coworkers
d. devote their full attention to customers - ✔ ✔ d
13. which of the following is a businesslike way for employees to handle a situation in which they must
obtain information requested by customers and call the customers back:
a. tell the customers exactly when they will be called
b. ask the customers when it would be convenient to call them
c. explain how much effort will be required to get the requested information
d. ask the customers to call back if they don't receive a call within 24 hours - ✔ ✔ b
14. many business policies are designed to attract customers by making the purchasing experience more
convenient for them. these are known as ______ policies.
a. flexible
b. employee
c. product
d. service - ✔ ✔ d
15. what kind of customer would make the following statement: "i know this product is available in
other sizes. i don't care what the brochure says."
a. suspicious
b. domineering/superior
, c. slow/methodical
d. dishonest - ✔ ✔ b
10. which of the following is a communication technique that supports and encourages a speaker:
a. take notes
b. active listening
c. speed reading
d. making comments - ✔ ✔ b
100. which of the following are the principal functions of management:
a. planning, organizing, staffing, directing, and controlling
b. evaluating, organizing, hiring, and supervising
c. leading, testing, monitoring, controlling, and organizing
d. interviewing, hiring, planning, and testing - ✔ ✔ a
11. which of the following would not help salesperson to create positive customer/client relations:
a. showing enthusiasm
b. providing information
c. ignoring objections
d. offering services - ✔ ✔ c
16. a customer complains that a product does not have all the features desired and returns the item to
the business. which of the following results of the complaint does not cost the business additional
money:
a. marking up the price of the returned product
b. recording the return transaction
c. returning the item to stock
d. changing inventory records - ✔ ✔ a
17. which of the following is an example of a economic service:
a. watch
