Chapter 15 - Ensuring Quality Care
Questions And Answers
Methods to improve quality care quality assurance, continuous quality improvement, total
quality management, benchmarking, leapfrog group, quality indicators
Quality assurance continuous quality improvement, also known as total quality
management, based on the belief that the organization with the higher quality service will capture
a bigger market than competitors, emphasis placed on not only meeting but exceeding the
expectations of the customer
Case management protocols (clinical pathways) streamline charting process, encourage
documentation across multidisciplinary teams, systematically monitor variances from prescribed
plans of care
Case management attempts to improve cost effectiveness while providing quality care,
case manager serves as assessor, planner, facilitator, and patient advocate
Advantages of case management increases quality of care
Disadvantage of case management most useful with high risk/high cost pts.
Questions And Answers
Methods to improve quality care quality assurance, continuous quality improvement, total
quality management, benchmarking, leapfrog group, quality indicators
Quality assurance continuous quality improvement, also known as total quality
management, based on the belief that the organization with the higher quality service will capture
a bigger market than competitors, emphasis placed on not only meeting but exceeding the
expectations of the customer
Case management protocols (clinical pathways) streamline charting process, encourage
documentation across multidisciplinary teams, systematically monitor variances from prescribed
plans of care
Case management attempts to improve cost effectiveness while providing quality care,
case manager serves as assessor, planner, facilitator, and patient advocate
Advantages of case management increases quality of care
Disadvantage of case management most useful with high risk/high cost pts.
