HR Exam Ch.1-6 Questions And Correct Answers
The hospitality industry is a part of the larger - ANSWER travel and tourism industry.
Which is an example of a non-commercial foodservice operation? - ANSWER Hospital
cafeteria
Which type of hospitality industry employee will most often have limited formal
education and experience in a job? - ANSWER Entry-level worker
Which management function are HR managers addressing when they develop job
descriptions used for recruiting new employees? - ANSWER Staffing
Which management function are HR managers addressing when they develop labor
standards for a hospitality business? - ANSWER Controlling
A properly developed job description includes - ANSWER a list of tasks to be performed
in the job.
The type of hospitality manager least likely to have direct access to the services of a
full-time HR specialist is the manager of a - ANSWER single owner-operated restaurant.
Which of the following external influences would HR managers be responding to when
recommending training programs that address terrorism threats? - ANSWER Global
issues
Which of the following external influences would HR managers be responding to when
recommending advertising entry-level position vacancies on currently popular social
media sites? - ANSWER Demographics
, What would be the effect of employee empowerment in a hospitality organization over
the long run? - ANSWER Employee decision-making ability is expanded.
What would be the immediate outcome of downsizing in a food service organization? -
ANSWER The number of staff in an organization will be reduced.
What type of individuals would usually be selected to serve on the executive committee
of a hospitality operation? - ANSWER Department heads
What type of HR approach is in place in a hospitality organization if department heads
have full responsibility for personnel-related issues pertinent to their staff? - ANSWER
Decentralized
HR managers conduct exit interviews for the purpose of - ANSWER determining reasons
for employee termination.
Within a large hospitality organization, who would typically have the greatest
responsibility for identifying short- and long-term staffing needs? - ANSWER HR
Manager
Who would typically assume many of the responsibilities of an HR manager in a smaller
hospitality operation? - ANSWER General Manager
The use of effective supervisory tactics will most directly influence a hospitality
operation's - ANSWER Employee turnover rate
The manager is directly addressing which of the following HR concerns when he or she
fosters policies that identify and develops the value and contributions of existing
employees? - ANSWER Retaining and rewarding the best employees
Which of the following HR challenges are managers addressing when they create
assessment programs intended to measure and improve worker performance? -
ANSWER Managing employee labor and benefits costs
The hospitality industry is a part of the larger - ANSWER travel and tourism industry.
Which is an example of a non-commercial foodservice operation? - ANSWER Hospital
cafeteria
Which type of hospitality industry employee will most often have limited formal
education and experience in a job? - ANSWER Entry-level worker
Which management function are HR managers addressing when they develop job
descriptions used for recruiting new employees? - ANSWER Staffing
Which management function are HR managers addressing when they develop labor
standards for a hospitality business? - ANSWER Controlling
A properly developed job description includes - ANSWER a list of tasks to be performed
in the job.
The type of hospitality manager least likely to have direct access to the services of a
full-time HR specialist is the manager of a - ANSWER single owner-operated restaurant.
Which of the following external influences would HR managers be responding to when
recommending training programs that address terrorism threats? - ANSWER Global
issues
Which of the following external influences would HR managers be responding to when
recommending advertising entry-level position vacancies on currently popular social
media sites? - ANSWER Demographics
, What would be the effect of employee empowerment in a hospitality organization over
the long run? - ANSWER Employee decision-making ability is expanded.
What would be the immediate outcome of downsizing in a food service organization? -
ANSWER The number of staff in an organization will be reduced.
What type of individuals would usually be selected to serve on the executive committee
of a hospitality operation? - ANSWER Department heads
What type of HR approach is in place in a hospitality organization if department heads
have full responsibility for personnel-related issues pertinent to their staff? - ANSWER
Decentralized
HR managers conduct exit interviews for the purpose of - ANSWER determining reasons
for employee termination.
Within a large hospitality organization, who would typically have the greatest
responsibility for identifying short- and long-term staffing needs? - ANSWER HR
Manager
Who would typically assume many of the responsibilities of an HR manager in a smaller
hospitality operation? - ANSWER General Manager
The use of effective supervisory tactics will most directly influence a hospitality
operation's - ANSWER Employee turnover rate
The manager is directly addressing which of the following HR concerns when he or she
fosters policies that identify and develops the value and contributions of existing
employees? - ANSWER Retaining and rewarding the best employees
Which of the following HR challenges are managers addressing when they create
assessment programs intended to measure and improve worker performance? -
ANSWER Managing employee labor and benefits costs
