MNE3701 Assignment 6
Semester 2 2024 - DUE 8
November 2024
QUESTIONS WITH COMPLETE ANSWERS
,MNE3701 Assignment 6 Semester 2 2024 - DUE 8 November 2024
Having acquired sufficient knowledge and skills on entrepreneurship and
small business management, you must demonstrate practical
competencies in managing small businesses. You should also be able to
identify deficiency in the small business management practices and be able
to provide recommendations for improvement. Visit one small business in
your area with an estimated annual turnover of R2 million. Have interview
with the owner. In your interview ask him how he manages the human
resources and finances of his business. You should also ask him to what
extent he utilises technology to support customer relationship management
of his business. Use the information that you have gathered through the
interview and answer the following questions:
1. Discuss how the owner of the small business you have visited, manages
the business’s human resources. Do you think is there a need for
improvement? If yes, provide recommendations for improvement. (15)
1. Management of Human Resources by the Business Owner
Business Overview: I visited Sunrise Café, a local coffee shop with an
estimated annual turnover of R2 million. The owner, Thandi Moyo, has
been operating the café for five years. During the interview, Thandi shared
insights into her approach to managing human resources (HR) within her
business.
HR Management Practices:
1. Recruitment and Selection:
, o Approach: Thandi relies primarily on local job advertisements
and word-of-mouth referrals to hire staff. She conducts informal
interviews focusing on candidates' enthusiasm and passion for
the hospitality industry.
o Staff Composition: The café employs five full-time staff
members, including baristas and kitchen assistants.
2. Training and Development:
o Initial Training: New employees undergo a short training
period where they learn basic coffee preparation, customer
service standards, and café operations.
o Ongoing Development: Thandi occasionally provides on-the-
job training but lacks a structured training program.
3. Performance Management:
o Feedback Mechanism: Performance reviews are informal and
occur sporadically. Thandi provides feedback based on daily
interactions and customer feedback.
o Incentives: Employee motivation is maintained through verbal
recognition and occasional small bonuses during peak
seasons.
4. Employee Relations:
o Communication: Thandi maintains open communication with
her staff, encouraging them to share ideas and concerns.
Semester 2 2024 - DUE 8
November 2024
QUESTIONS WITH COMPLETE ANSWERS
,MNE3701 Assignment 6 Semester 2 2024 - DUE 8 November 2024
Having acquired sufficient knowledge and skills on entrepreneurship and
small business management, you must demonstrate practical
competencies in managing small businesses. You should also be able to
identify deficiency in the small business management practices and be able
to provide recommendations for improvement. Visit one small business in
your area with an estimated annual turnover of R2 million. Have interview
with the owner. In your interview ask him how he manages the human
resources and finances of his business. You should also ask him to what
extent he utilises technology to support customer relationship management
of his business. Use the information that you have gathered through the
interview and answer the following questions:
1. Discuss how the owner of the small business you have visited, manages
the business’s human resources. Do you think is there a need for
improvement? If yes, provide recommendations for improvement. (15)
1. Management of Human Resources by the Business Owner
Business Overview: I visited Sunrise Café, a local coffee shop with an
estimated annual turnover of R2 million. The owner, Thandi Moyo, has
been operating the café for five years. During the interview, Thandi shared
insights into her approach to managing human resources (HR) within her
business.
HR Management Practices:
1. Recruitment and Selection:
, o Approach: Thandi relies primarily on local job advertisements
and word-of-mouth referrals to hire staff. She conducts informal
interviews focusing on candidates' enthusiasm and passion for
the hospitality industry.
o Staff Composition: The café employs five full-time staff
members, including baristas and kitchen assistants.
2. Training and Development:
o Initial Training: New employees undergo a short training
period where they learn basic coffee preparation, customer
service standards, and café operations.
o Ongoing Development: Thandi occasionally provides on-the-
job training but lacks a structured training program.
3. Performance Management:
o Feedback Mechanism: Performance reviews are informal and
occur sporadically. Thandi provides feedback based on daily
interactions and customer feedback.
o Incentives: Employee motivation is maintained through verbal
recognition and occasional small bonuses during peak
seasons.
4. Employee Relations:
o Communication: Thandi maintains open communication with
her staff, encouraging them to share ideas and concerns.
