A+
IT Review - Answers Evaluation of IT department's performance and strategies.
Compete and Qualify Framework - Answers Methodology for assessing capabilities and competitive
advantages.
Causality - Answers Relationship between activities and financial outcomes.
Customer-facing Departments - Answers Departments directly interacting with customers.
Compete Advantage - Answers Capability used to gain a competitive edge.
Qualify Advantage - Answers Capability necessary for business but not for competitive edge.
Sustainability - Answers Extent to which a competitive advantage can be maintained.
IT-Enabled Capability - Answers Functionality provided by IT to support other departments.
Value Question - Answers Assessment of the value of departmental activities.
CQ Analysis - Answers Assessment of gaps between capabilities and competitors.
Infrastructure Replacement Project (IR) - Answers Major IT project for replacing existing infrastructure.
Back-end Processing - Answers Processing critical for the functioning of the enterprise.
Project Leader - Answers Individual responsible for leading and managing a project.
Jay Palmer - Answers Senior manager leading the IR project, sales-oriented
Consultant's Summary Report - Answers Document recommending a project to replace systems, led by a
senior business manager
Obsolete Systems Issue - Answers Recommendation to replace systems, form cross-functional team,
cost estimate 3% of revenues
NetiFects - Answers Systems integration firm hired for the project
Vendor Selection - Answers Process of choosing a vendor for project implementation
Unix-based Technologies - Answers Technology platform suggested by NetiFects, different from IVK's
Microsoft reliance
Cross-Functional Team - Answers Team composed of equal parts business and IT staff
Cost Estimate - Answers Projected cost of the project, 3% of current revenues