WGU C232 Introduction to Human Resources Exam 204
Questions with Verified Answers
What role does the planning function of human resource management play within
organizations? - CORRECT ANSWER Strategic and short & medium range
planning.Align human resources with strategic mission of organization
What role does the staffing function of human resource management play within
organizations? - CORRECT ANSWER Recruiting and selection of people with the
needed skills of jobs within the organization
What are the types of employee compensation? - CORRECT ANSWER Direct and
indirect
What is the role of performance appraisals? - CORRECT ANSWER Measure and
monitor employee performance
What is indirect compensation ? - CORRECT ANSWER Compensation that is given
simply for being a member of the organization
What is direct compensation? - CORRECT ANSWER once the employee are on the
job, it becomes necessary to determine how well they are doing and to reward
them accordingly. Those rewards that are directly linked to performance on the
job
How does HRM enhance human potential? - CORRECT ANSWER Through training
and development
HRM's work on improving the workplace environment focuses on what two
environments? - CORRECT ANSWER Physical and psychological
What must management be aware of in order to maintain effective work
relationships? - CORRECT ANSWER Employee rights
,What impact has globalization had on HR practices? - CORRECT ANSWER HR
policies need international applicability and be cognizant (and inclusive) of other
cultures
What are the four implicit HR objectives? - CORRECT ANSWER Improve
productivity,
Improve quality of work life,
Ensure legal compliance,
Foster ethical behavior
How can HR managers make a significant contribution toward productivity
improvements? - CORRECT ANSWER Work organization-processes/distribution
organization of work design Work design-contents, methods, and relationships
among jobs.
How do organizations improve the quality of work life? How have employees'
attitudes regarding involvement with their work shifted? - CORRECT ANSWER
Greater involvement in work-enjoy more autonomy and chance to have input
Why is it important that HR mangers and personnel be familiar with the laws and
regulations? - CORRECT ANSWER Protect employees,
protect organizaiton, and
avoid liability
Define the term "moral philosophy." - CORRECT ANSWER Principles, rules, and
values people use when deciding what is right or wrong
How can HR professionals create a culture where ethical behavior is encouraged?
- CORRECT ANSWER Create a positive work environment
Hiring ethical individuals
Provide ethical training Labeling and modeling ethical behavior
Creating a well-defined code of ethics
Establishing a open-door policy
Providing an employee assistance program
, Define the term "business ethics." - CORRECT ANSWER Values and principles used
to decide whether the collective behavior of an organization's members is
appropriate
What are the six major trends have been identified as influencing the work
environment? - CORRECT ANSWER _increased competition,
_the costs and benefits associated with HR utilization,
_productivity changes (resulting from changes in technology, capital investment,
the 2008-2014 recession, capital utilization, outsourcing, and government
policies),
_the increasing pace and complexity of social, cultural, legal, _demographic, and
educational changes,
_the symptoms of dysfunction in the workplace, and
_societal trends of the 21st century.
Internal Environment: Define "culture" and identify who shapes an organization's
culture. - CORRECT ANSWER Organization's value system-identified people's
values and assumptions about their willingness to work, their ethics, and the way
they should be treated
Internal Environment: Define technology. - CORRECT ANSWER Equipment and
knowledge used to produce goods and services
Internal Environment: How does technology influence an organization's
structure? - CORRECT ANSWER Technology can influence how jobs are borken
down and the overall heirarchy--flat versus vertical
Internal Environment: Organizational size is an important factor in determining
________________. - CORRECT ANSWER HR activities
Internal Environment: How does the economy influence HR activities? - CORRECT
ANSWER Strong economy=tight labor market (low unemployment, higher wages,
competitive recruitment, and desire for training)
Internal Environment: How does international competition influence HR
activities? - CORRECT ANSWER Changes in laws (tariff, NAFTA, import/export),
foreign labor forces, and economic developments force competitiveness
Questions with Verified Answers
What role does the planning function of human resource management play within
organizations? - CORRECT ANSWER Strategic and short & medium range
planning.Align human resources with strategic mission of organization
What role does the staffing function of human resource management play within
organizations? - CORRECT ANSWER Recruiting and selection of people with the
needed skills of jobs within the organization
What are the types of employee compensation? - CORRECT ANSWER Direct and
indirect
What is the role of performance appraisals? - CORRECT ANSWER Measure and
monitor employee performance
What is indirect compensation ? - CORRECT ANSWER Compensation that is given
simply for being a member of the organization
What is direct compensation? - CORRECT ANSWER once the employee are on the
job, it becomes necessary to determine how well they are doing and to reward
them accordingly. Those rewards that are directly linked to performance on the
job
How does HRM enhance human potential? - CORRECT ANSWER Through training
and development
HRM's work on improving the workplace environment focuses on what two
environments? - CORRECT ANSWER Physical and psychological
What must management be aware of in order to maintain effective work
relationships? - CORRECT ANSWER Employee rights
,What impact has globalization had on HR practices? - CORRECT ANSWER HR
policies need international applicability and be cognizant (and inclusive) of other
cultures
What are the four implicit HR objectives? - CORRECT ANSWER Improve
productivity,
Improve quality of work life,
Ensure legal compliance,
Foster ethical behavior
How can HR managers make a significant contribution toward productivity
improvements? - CORRECT ANSWER Work organization-processes/distribution
organization of work design Work design-contents, methods, and relationships
among jobs.
How do organizations improve the quality of work life? How have employees'
attitudes regarding involvement with their work shifted? - CORRECT ANSWER
Greater involvement in work-enjoy more autonomy and chance to have input
Why is it important that HR mangers and personnel be familiar with the laws and
regulations? - CORRECT ANSWER Protect employees,
protect organizaiton, and
avoid liability
Define the term "moral philosophy." - CORRECT ANSWER Principles, rules, and
values people use when deciding what is right or wrong
How can HR professionals create a culture where ethical behavior is encouraged?
- CORRECT ANSWER Create a positive work environment
Hiring ethical individuals
Provide ethical training Labeling and modeling ethical behavior
Creating a well-defined code of ethics
Establishing a open-door policy
Providing an employee assistance program
, Define the term "business ethics." - CORRECT ANSWER Values and principles used
to decide whether the collective behavior of an organization's members is
appropriate
What are the six major trends have been identified as influencing the work
environment? - CORRECT ANSWER _increased competition,
_the costs and benefits associated with HR utilization,
_productivity changes (resulting from changes in technology, capital investment,
the 2008-2014 recession, capital utilization, outsourcing, and government
policies),
_the increasing pace and complexity of social, cultural, legal, _demographic, and
educational changes,
_the symptoms of dysfunction in the workplace, and
_societal trends of the 21st century.
Internal Environment: Define "culture" and identify who shapes an organization's
culture. - CORRECT ANSWER Organization's value system-identified people's
values and assumptions about their willingness to work, their ethics, and the way
they should be treated
Internal Environment: Define technology. - CORRECT ANSWER Equipment and
knowledge used to produce goods and services
Internal Environment: How does technology influence an organization's
structure? - CORRECT ANSWER Technology can influence how jobs are borken
down and the overall heirarchy--flat versus vertical
Internal Environment: Organizational size is an important factor in determining
________________. - CORRECT ANSWER HR activities
Internal Environment: How does the economy influence HR activities? - CORRECT
ANSWER Strong economy=tight labor market (low unemployment, higher wages,
competitive recruitment, and desire for training)
Internal Environment: How does international competition influence HR
activities? - CORRECT ANSWER Changes in laws (tariff, NAFTA, import/export),
foreign labor forces, and economic developments force competitiveness
