SCDC Practice Test 1211 (Questions)
Study Set
1. What is created when the U.S. Supreme Court rules that a business activity is
unconstitutional?
A. Federal agency
B. Common law
C. State law
D. International law - Answer 1. B
Common law. Common law is law created by court decisions rather than through written
legislation.
Since there are no courts that can overrule the U.S. Supreme Court, its decisions have
the force of law,
including when it rules that a business activity is unconstitutional. This example does
not depict the
creation of a federal agency, state law, or international law.
SOURCE: BL:163
SOURCE: LAP-BL-163—Laying Down the Law (Complying With the Spirit and Intent of
Laws and
Regulations)
2. A good way to determine the most relevant information in a textbook is by
A. scanning the glossary that is located in the back of the textbook.
B. taking detailed notes on each example provided in the textbook.
C. reading the review questions at the end of each chapter or section. - Answer 2. C
Reading the review questions at the end of each chapter or section. When reading a
textbook, it is helpful
to review the questions at the end of the chapter because the review questions' answers
typically indicate
the most relevant information or key points covered in the chapter or section. Taking
,detailed notes about
each example in the text is not feasible and may not be helpful in identifying the most
important
information. The glossary defines key terms; however, the glossary does not put the
terms in the context
needed to understand the text as a whole. Titles and subtitles describe the topics that
are to be covered
in the text but do not provide detailed information that might be relevant.
SOURCE: CO:055
SOURCE: Education Corner. (2019). Strategies for reading textbooks. Retrieved August
19, 2019, from
https://www.educationcorner.com/textbook-strategies.html
3. Which of the following statements regarding company policies is true:
A. Company policies identify very specific employee actions.
B. Company policies and procedures are the same thing.
C. Company policies describe emergency measures.
D. Company policies identify general company rules. - Answer 3. D
Company policies identify general company rules. Company policies are rules made in
advance by
management to assist employees in decision-making. They are typically general rather
than specific in
nature and relate to the company's overall vision. Company policies also describe to
whom the rules
apply and why they exist. Company policies and procedures are not the same; company
procedures
provide more detailed step-by-step plans of how to carry out policies and processes.
Company
procedures identify very specific employee actions, such as what to do in the event of
an emergency.
SOURCE: CO:057
SOURCE: Difference Between.info. (2012-2015). Difference between policy and
,procedure. Retrieved
August 19, 2019, from
http://www.differencebetween.info/difference-between-policy-and-
procedure
4. Which of the following is a rule of good listening:
A. Be thinking about what you will say next.
B. Eliminate background noise.
C. Listen with empathy.
D. Stand as close as possible to the speaker. - Answer 4. C
Listen with empathy. Empathy is the ability to put oneself in another person's place.
Listening with
empathy helps the listener understand the speaker's point of view. You should stand a
reasonable
distance from the speaker. Standing too close may be interpreted as aggressiveness. If
you are thinking
about what you will say next, you may not hear everything that the speaker says.
Background noise
exists in all environments and cannot be eliminated.
SOURCE: CO:017
SOURCE: Lehman, C., Dufrene, D., & Walker, D. (2020). BCON (10th ed.) [p. 29]. Boston,
MA:
Cengage Learning, Inc.
5. Matt works in customer service and often has to deal with customer inquiries. Which
of the following
should he do if he wants to respond in an appropriate way:
A. Act disinterested while the customer is asking a question.
B. Answer the question immediately, even if he doesn't know the answer for sure.
C. Pay close attention to the question and ask for clarification, if needed.
D. Spend as much time talking to and answering the customer as possible. - Answer 5. C
Pay close attention to the question and ask for clarification, if needed. When answering
, inquiries, it's
important to pay close attention to the question. If Matt wants to offer great customer
service, he should
be sure to ask for clarification, if necessary. He should not answer the question if he
doesn't know the
answer. He should show the customer that he is interested in his/her question. He
shouldn't spend more
time than necessary answering customer questions—it's important to be concise when
answering
inquiries.
SOURCE: CO:060
SOURCE: Means, T. (2019). Business communication (3rd ed.) [Lesson 14.1]. Boston,
MA: Cengage
Learning, Inc.
6. What communication style is most appropriate to use when you are providing a friend
with personal
advice?
A. Empathic
B. Formal
C. Judgmental
D. Businesslike - Answer 6. A
Empathic. Being empathic is acting according to an intellectual identification with the
thoughts, feelings,
values, attitudes, and/or actions of another person. It is often helpful to imagine yourself
in your friend's
place, to try to understand how s/he feels. By doing so, you often gain insight and can
better help your
friend by providing thoughtful advice. If you are too formal, judgmental, or businesslike
with a friend, you
may come across as uncaring, and you may offend your friend.
SOURCE: CO:084
Study Set
1. What is created when the U.S. Supreme Court rules that a business activity is
unconstitutional?
A. Federal agency
B. Common law
C. State law
D. International law - Answer 1. B
Common law. Common law is law created by court decisions rather than through written
legislation.
Since there are no courts that can overrule the U.S. Supreme Court, its decisions have
the force of law,
including when it rules that a business activity is unconstitutional. This example does
not depict the
creation of a federal agency, state law, or international law.
SOURCE: BL:163
SOURCE: LAP-BL-163—Laying Down the Law (Complying With the Spirit and Intent of
Laws and
Regulations)
2. A good way to determine the most relevant information in a textbook is by
A. scanning the glossary that is located in the back of the textbook.
B. taking detailed notes on each example provided in the textbook.
C. reading the review questions at the end of each chapter or section. - Answer 2. C
Reading the review questions at the end of each chapter or section. When reading a
textbook, it is helpful
to review the questions at the end of the chapter because the review questions' answers
typically indicate
the most relevant information or key points covered in the chapter or section. Taking
,detailed notes about
each example in the text is not feasible and may not be helpful in identifying the most
important
information. The glossary defines key terms; however, the glossary does not put the
terms in the context
needed to understand the text as a whole. Titles and subtitles describe the topics that
are to be covered
in the text but do not provide detailed information that might be relevant.
SOURCE: CO:055
SOURCE: Education Corner. (2019). Strategies for reading textbooks. Retrieved August
19, 2019, from
https://www.educationcorner.com/textbook-strategies.html
3. Which of the following statements regarding company policies is true:
A. Company policies identify very specific employee actions.
B. Company policies and procedures are the same thing.
C. Company policies describe emergency measures.
D. Company policies identify general company rules. - Answer 3. D
Company policies identify general company rules. Company policies are rules made in
advance by
management to assist employees in decision-making. They are typically general rather
than specific in
nature and relate to the company's overall vision. Company policies also describe to
whom the rules
apply and why they exist. Company policies and procedures are not the same; company
procedures
provide more detailed step-by-step plans of how to carry out policies and processes.
Company
procedures identify very specific employee actions, such as what to do in the event of
an emergency.
SOURCE: CO:057
SOURCE: Difference Between.info. (2012-2015). Difference between policy and
,procedure. Retrieved
August 19, 2019, from
http://www.differencebetween.info/difference-between-policy-and-
procedure
4. Which of the following is a rule of good listening:
A. Be thinking about what you will say next.
B. Eliminate background noise.
C. Listen with empathy.
D. Stand as close as possible to the speaker. - Answer 4. C
Listen with empathy. Empathy is the ability to put oneself in another person's place.
Listening with
empathy helps the listener understand the speaker's point of view. You should stand a
reasonable
distance from the speaker. Standing too close may be interpreted as aggressiveness. If
you are thinking
about what you will say next, you may not hear everything that the speaker says.
Background noise
exists in all environments and cannot be eliminated.
SOURCE: CO:017
SOURCE: Lehman, C., Dufrene, D., & Walker, D. (2020). BCON (10th ed.) [p. 29]. Boston,
MA:
Cengage Learning, Inc.
5. Matt works in customer service and often has to deal with customer inquiries. Which
of the following
should he do if he wants to respond in an appropriate way:
A. Act disinterested while the customer is asking a question.
B. Answer the question immediately, even if he doesn't know the answer for sure.
C. Pay close attention to the question and ask for clarification, if needed.
D. Spend as much time talking to and answering the customer as possible. - Answer 5. C
Pay close attention to the question and ask for clarification, if needed. When answering
, inquiries, it's
important to pay close attention to the question. If Matt wants to offer great customer
service, he should
be sure to ask for clarification, if necessary. He should not answer the question if he
doesn't know the
answer. He should show the customer that he is interested in his/her question. He
shouldn't spend more
time than necessary answering customer questions—it's important to be concise when
answering
inquiries.
SOURCE: CO:060
SOURCE: Means, T. (2019). Business communication (3rd ed.) [Lesson 14.1]. Boston,
MA: Cengage
Learning, Inc.
6. What communication style is most appropriate to use when you are providing a friend
with personal
advice?
A. Empathic
B. Formal
C. Judgmental
D. Businesslike - Answer 6. A
Empathic. Being empathic is acting according to an intellectual identification with the
thoughts, feelings,
values, attitudes, and/or actions of another person. It is often helpful to imagine yourself
in your friend's
place, to try to understand how s/he feels. By doing so, you often gain insight and can
better help your
friend by providing thoughtful advice. If you are too formal, judgmental, or businesslike
with a friend, you
may come across as uncaring, and you may offend your friend.
SOURCE: CO:084
