NECI 911 Dispatch Certificate Test 2024
9-1-1 Officer Role in Law Enforcement - ANSWER-1. Obtain and verify pertinent
information to ensure the safety of the officer, caller, others at the scene and the
general public
2. Continue to gather pertinent information regarding situational changes from the collar
and first arriving field units
3. Convey that information to other responding units
4. Maintain communications with the caller, if safely possible, until the arrivals of
appropriate field responders
5. Use all available resources to further assist the field responders
9-1-1 Standard of Care - ANSWER-1. policies and procedures
2. State and federal laws
3. Professional standards within the 9-1-1 profession
American Disabilities Act (ADA) - ANSWER-People with disabilities must have access
to all facilities and must receive equal opportunity to use the facility
An adequate water supply is accomplished by either... - ANSWER-- fire hydrant
attached to a water system, tanker trucks, or stand pipe system installed in a building
Automatic Location Identification (ALI) - ANSWER-An enhanced 911 service feature
that displays where the call originated or where the phone service is billed.
Automatic Number Identification (ANI) - ANSWER-An enhanced 911 service feature
that shows the calling party's phone number on the display screen at the
telecommunicator's terminal.
Basic needs for fire services to meet its mission... - ANSWER-- organization
- personnel
- training
- resources
Battalion Chief - ANSWER-Command several fire stations and the company's house
there. They are responsible for commanding officer fighting, life-saving, and fire
prevention operations in an assigned district
Breach - ANSWER-Plaintiff must show defendants conduct fell below the standard of
care required under the circumstances — example falling asleep at the wheel and
hitting someone
Call answering on 911 lines - ANSWER-All 911 lines at a primary PSAP shall be
answered beginning with "911 where is your emergency?" — agencies may adopt a
different standard but should publish the way all call callers to take the emergency lines
, Call processing techniques - ANSWER-Courtesy and professionalism, call receipt,
interviewing, controlling the collar, appropriate responses, and handle multiple calls
Captain - ANSWER-Commands a fire company during an assigned shift in fire fighting,
prevention, training, station maintenance and other related duties. They supervise the
adherence to in support of policies and procedures and operating instructions of the fire
department.
Code of Ethics - ANSWER-Set boundaries before any unwanted events occur
computer-aided dispatch (CAD) - ANSWER-A computer-based system designed to
increase the efficiency and accuracy of Public Safety call handling and dispatching. This
aid may range from a simple display of pertinent information on a screen, up to the
actual selection and notification of field units by the computer. 911 systems may be
interface with CAD systems.
Constitution three branches - ANSWER-1. Executive
2. Legislative
3. Judiciary
Contract Law - ANSWER-Legally binding exchange of promises or agreement between
parties that the law will enforce
Department of homeland security three primary methods of notification - ANSWER-1.
State Homeland security counterterrorism network
2. State emergency management offices broadcast email notification system
3. Statewide police information network
Deputy Chief - ANSWER-Plans, coordinates and supervises operations of the operating
divisions such as administration, training and communications. Battalion chief reports to
the deputy chief
Duty - ANSWER-Plaintiff must show that the defendant owned a duty to the plaintiff to
be careful — example can be a driver owing a pedestrian crossing a duty to conduct the
car with reasonable care
Ethics - ANSWER-The word originates from the Greek word "ethikos" meaning moral or
showing moral character
Family Law - ANSWER-Area of law that deals with marriage, civil unions, domestic
partners, abuse, legitimacy, adoption, abduction, divorce, custody, property settlements,
visitation and awards
9-1-1 Officer Role in Law Enforcement - ANSWER-1. Obtain and verify pertinent
information to ensure the safety of the officer, caller, others at the scene and the
general public
2. Continue to gather pertinent information regarding situational changes from the collar
and first arriving field units
3. Convey that information to other responding units
4. Maintain communications with the caller, if safely possible, until the arrivals of
appropriate field responders
5. Use all available resources to further assist the field responders
9-1-1 Standard of Care - ANSWER-1. policies and procedures
2. State and federal laws
3. Professional standards within the 9-1-1 profession
American Disabilities Act (ADA) - ANSWER-People with disabilities must have access
to all facilities and must receive equal opportunity to use the facility
An adequate water supply is accomplished by either... - ANSWER-- fire hydrant
attached to a water system, tanker trucks, or stand pipe system installed in a building
Automatic Location Identification (ALI) - ANSWER-An enhanced 911 service feature
that displays where the call originated or where the phone service is billed.
Automatic Number Identification (ANI) - ANSWER-An enhanced 911 service feature
that shows the calling party's phone number on the display screen at the
telecommunicator's terminal.
Basic needs for fire services to meet its mission... - ANSWER-- organization
- personnel
- training
- resources
Battalion Chief - ANSWER-Command several fire stations and the company's house
there. They are responsible for commanding officer fighting, life-saving, and fire
prevention operations in an assigned district
Breach - ANSWER-Plaintiff must show defendants conduct fell below the standard of
care required under the circumstances — example falling asleep at the wheel and
hitting someone
Call answering on 911 lines - ANSWER-All 911 lines at a primary PSAP shall be
answered beginning with "911 where is your emergency?" — agencies may adopt a
different standard but should publish the way all call callers to take the emergency lines
, Call processing techniques - ANSWER-Courtesy and professionalism, call receipt,
interviewing, controlling the collar, appropriate responses, and handle multiple calls
Captain - ANSWER-Commands a fire company during an assigned shift in fire fighting,
prevention, training, station maintenance and other related duties. They supervise the
adherence to in support of policies and procedures and operating instructions of the fire
department.
Code of Ethics - ANSWER-Set boundaries before any unwanted events occur
computer-aided dispatch (CAD) - ANSWER-A computer-based system designed to
increase the efficiency and accuracy of Public Safety call handling and dispatching. This
aid may range from a simple display of pertinent information on a screen, up to the
actual selection and notification of field units by the computer. 911 systems may be
interface with CAD systems.
Constitution three branches - ANSWER-1. Executive
2. Legislative
3. Judiciary
Contract Law - ANSWER-Legally binding exchange of promises or agreement between
parties that the law will enforce
Department of homeland security three primary methods of notification - ANSWER-1.
State Homeland security counterterrorism network
2. State emergency management offices broadcast email notification system
3. Statewide police information network
Deputy Chief - ANSWER-Plans, coordinates and supervises operations of the operating
divisions such as administration, training and communications. Battalion chief reports to
the deputy chief
Duty - ANSWER-Plaintiff must show that the defendant owned a duty to the plaintiff to
be careful — example can be a driver owing a pedestrian crossing a duty to conduct the
car with reasonable care
Ethics - ANSWER-The word originates from the Greek word "ethikos" meaning moral or
showing moral character
Family Law - ANSWER-Area of law that deals with marriage, civil unions, domestic
partners, abuse, legitimacy, adoption, abduction, divorce, custody, property settlements,
visitation and awards
