PMP Exam Prep|| 60 QUESTIONS ||
CORRECT SOLUTIONS
Certain key stakeholders are dissatisfied with the development of a key feature of a project. They express
their dissatisfaction during an iteration review meeting. What should the project manager do first to
resolve this issue?
-Identify the reasons why there are issues with the feature, then address the issue.
-Gather the project team for a brainstorming session and identify a solution.
-Create a list of the pros and cons of the situation to define the impact of the conflict.
-Add a neutral party, such as the project sponsor, to function as a negotiator with stakeholders. -
ANSWER -Identify the reasons why there are issues with the feature, then address the issue.
Working with the customer in identifying the source of dissatisfaction with the feature is a good first
step. This also helps with resolving conflict between the team and stakeholders.
A project team is comprised of local and virtual team members. To manage scheduling priority conflicts
among team members, the project manager schedules a video conference call. Which conflict resolution
technique does this statement demonstrate?
Force/Direct
Smooth/Accommodate
Compromise/Reconcile
Collaborate/Problem Solve - ANSWER Collaborate/Problem Solve
The collaborate/problem solve approach incorporates multiple viewpoints and insights from differing
perspectives. It requires a cooperative attitude and open dialogue that typically leads to consensus and
commitment. This approach can result in a win-win situation.
A Project Manager joins a project as a replacement on a project team. During initial meetings, the
Project Manager realized there are many differing opinions about how to address technical decisions.
, Team members did not respect each other's ideas, and the environment was becoming
counterproductive. However, now the team has begun to communicate more effectively and develop
some processes and procedures for working together. In what phase of development is the team now?
-Performing
-Norming
-Storming
-Forming - ANSWER Norming
Storming often starts where there is a conflict between team members' natural working styles. People
may work in different ways for all sorts of reasons but, if differing working styles cause unforeseen
problems, they may become frustrated and counterproductive. Once the team members start working
together and adjusting their work habits and behaviors to be more supportive, the team has transitioned
into Norming.
A project manager joins a project team, replacing a manager who left. During initial meetings, the
project manager realized that the team members have differing opinions about how to address technical
decisions. Team members did NOT respect each other's ideas, and the environment was becoming
counterproductive. However, now with the new manager's leadership, the team has begun to
communicate more effectively and develop some processes and procedures for working together.In what
phase of development is the team now?
-Performing
-Norming
-Storming
-Forming - ANSWER Norming
During the norming phase, team members begin to work together and adjust their work habits and
behaviors to support the team. The team members learn to trust each other.
A project is comprised of three highly dependent parts, each being completed by its own project team.
The team leader, worried that conflicts might arise when the outputs from the three teams are
combined, asks for advice.What advice should the project manager provide?
, - Decide which team's work should be prioritized, then delay the work from the other two teams to
ensure there are NO conflicts.
-Identify potential conflicts and then arrange for a weekly joint meeting with the members of the three
teams to review each other's work.
-Continue to let all three teams work simultaneously, recognizing that conflicts can be addressed at the
testing phase.
-Document conflicts as they occur and take action to remedy any problems that arise. - ANSWER Identify
potential conflicts and then arrange for a weekly joint meeting with the members of the three teams to
review each other's work.
Consistent communication is important for ensuring a lower probability of issues and successfully
addressing existing risks.
.
Conflict should be addressed in private first, to better understand the concern being raised. Exploring the
concern after the meeting gives the project manager an opportunity to verify the concern and determine
needed next steps without disrupting a large meeting.
A product owner repeatedly complains, saying that a function developed by the development team does
NOT seem to align with the original design. What will help to solve this issue?
-Ask the development team to rewrite the function so that it matches with the project scope.
-Update the product owner twice per week on product development.
-Ask the product owner to explain his point of view clearly to the team.
-Ask the quality assurance team to identify any mismatches in functionality compared to the initial
design. - ANSWER Update the product owner twice per week on product development.
The product owner has already explained the requirements in the original design. The solution here is to
keep the product owner updated on development so that the team can adjust their work if it goes out of
scope.
CORRECT SOLUTIONS
Certain key stakeholders are dissatisfied with the development of a key feature of a project. They express
their dissatisfaction during an iteration review meeting. What should the project manager do first to
resolve this issue?
-Identify the reasons why there are issues with the feature, then address the issue.
-Gather the project team for a brainstorming session and identify a solution.
-Create a list of the pros and cons of the situation to define the impact of the conflict.
-Add a neutral party, such as the project sponsor, to function as a negotiator with stakeholders. -
ANSWER -Identify the reasons why there are issues with the feature, then address the issue.
Working with the customer in identifying the source of dissatisfaction with the feature is a good first
step. This also helps with resolving conflict between the team and stakeholders.
A project team is comprised of local and virtual team members. To manage scheduling priority conflicts
among team members, the project manager schedules a video conference call. Which conflict resolution
technique does this statement demonstrate?
Force/Direct
Smooth/Accommodate
Compromise/Reconcile
Collaborate/Problem Solve - ANSWER Collaborate/Problem Solve
The collaborate/problem solve approach incorporates multiple viewpoints and insights from differing
perspectives. It requires a cooperative attitude and open dialogue that typically leads to consensus and
commitment. This approach can result in a win-win situation.
A Project Manager joins a project as a replacement on a project team. During initial meetings, the
Project Manager realized there are many differing opinions about how to address technical decisions.
, Team members did not respect each other's ideas, and the environment was becoming
counterproductive. However, now the team has begun to communicate more effectively and develop
some processes and procedures for working together. In what phase of development is the team now?
-Performing
-Norming
-Storming
-Forming - ANSWER Norming
Storming often starts where there is a conflict between team members' natural working styles. People
may work in different ways for all sorts of reasons but, if differing working styles cause unforeseen
problems, they may become frustrated and counterproductive. Once the team members start working
together and adjusting their work habits and behaviors to be more supportive, the team has transitioned
into Norming.
A project manager joins a project team, replacing a manager who left. During initial meetings, the
project manager realized that the team members have differing opinions about how to address technical
decisions. Team members did NOT respect each other's ideas, and the environment was becoming
counterproductive. However, now with the new manager's leadership, the team has begun to
communicate more effectively and develop some processes and procedures for working together.In what
phase of development is the team now?
-Performing
-Norming
-Storming
-Forming - ANSWER Norming
During the norming phase, team members begin to work together and adjust their work habits and
behaviors to support the team. The team members learn to trust each other.
A project is comprised of three highly dependent parts, each being completed by its own project team.
The team leader, worried that conflicts might arise when the outputs from the three teams are
combined, asks for advice.What advice should the project manager provide?
, - Decide which team's work should be prioritized, then delay the work from the other two teams to
ensure there are NO conflicts.
-Identify potential conflicts and then arrange for a weekly joint meeting with the members of the three
teams to review each other's work.
-Continue to let all three teams work simultaneously, recognizing that conflicts can be addressed at the
testing phase.
-Document conflicts as they occur and take action to remedy any problems that arise. - ANSWER Identify
potential conflicts and then arrange for a weekly joint meeting with the members of the three teams to
review each other's work.
Consistent communication is important for ensuring a lower probability of issues and successfully
addressing existing risks.
.
Conflict should be addressed in private first, to better understand the concern being raised. Exploring the
concern after the meeting gives the project manager an opportunity to verify the concern and determine
needed next steps without disrupting a large meeting.
A product owner repeatedly complains, saying that a function developed by the development team does
NOT seem to align with the original design. What will help to solve this issue?
-Ask the development team to rewrite the function so that it matches with the project scope.
-Update the product owner twice per week on product development.
-Ask the product owner to explain his point of view clearly to the team.
-Ask the quality assurance team to identify any mismatches in functionality compared to the initial
design. - ANSWER Update the product owner twice per week on product development.
The product owner has already explained the requirements in the original design. The solution here is to
keep the product owner updated on development so that the team can adjust their work if it goes out of
scope.
