If you’re reading this, you’re gonna get 100 tomorrow
Yasmeena has recently graduated from the Dental Hygiene Program at Oxford College and has
started working in a dental office. While documenting social history with her client, her client
becomes noticeably agitated when asked about his work status. He becomes distracted and
explains to Yasmeena he was laid off from his job and has not been able to find employment for
months. He is becoming depressed and said he just wants to “give-up”. Yasmeena asks him
what he means by “giveup” and he says, “oh, never mind”.
What is the first thing Yasmeena should do?
Ignore the client’s emotional state, this has nothing to do with his dental hygiene care
Get the dentist because dental hygienists cannot make these types of decisions
Call 911 and refer the client to a suicide help line
Encourage communication and show empathy and understanding
Yasmeena connects her client with information about a social support program at a local
community center that assists with job searches and resume building skills. Yasmeena has
engaged in which of the following health promotion strategies?
International collaboration
Inter professional collaboration
Intraspective collaboration
Intra professional collaboration
Aditi and Eloise have started the dental hygiene program at Oxford College together. Aditi was
motivated to go into the dental hygiene program to expand her knowledge of health and oral
health connections. Eloise was motivated to go into the dental hygiene program because she
heard dental hygienists make lots and much money.
Which of the students is intrinsically motivated?
Neither
Aditi
Both Eloise and Aditi
Eloise
Aditi and Eloise have started the dental hygiene program at Oxford College together. Aditi was
motivated to go into the dental hygiene program to expand her knowledge of health and oral
health connections. Eloise was motivated to go into the dental hygiene program because she
heard dental hygienists make lots and much money.
Which of the students is extrinsically motivated?
Aditi
Neither
Eloise
Both Eloise and Aditi
,Aditi and Eloise have started the dental hygiene program at Oxford College together. Aditi was
motivated to go into the dental hygiene program to expand her knowledge of health and oral
health connections. Eloise was motivated to go into the dental hygiene program because she
heard dental hygienists make lots and much money.
Which student would you expect to have a longer more fulfilling career in the dental hygiene
profession?
Both Eloise and Aditi
Eloise
Aditi
Neither
Sandra is an exchange student from Colombia and is attending Oxford College to improve her
English skills. She presents for an appointment with you at the Dental Hygiene Clinic. You notice
a language barrier.
How should you proceed?
Use hand gestures to get your message across
Ask your classmate who is fluent in Spanish to provide assistance
Use Google Translate for words you are unsure of
Proceed with treatment, implied consent is sufficient enough
Sandra is an exchange student from Colombia and is attending Oxford College to improve her
English skills. She presents for an appointment with you at the Dental Hygiene Clinic. You notice
a language barrier. Sandra is interested in tooth whitening. Which of the following actions is
most suitable in this scenario?
Have your classmate explain the process of tooth whitening to Sandra
Correct answer:
Provide supportive literature to Sandra on tooth whitening in Spanish
Provide Sandra with literature on tooth whitening in English
Show Sandra a YouTube Video on tooth whitening
You are a dental hygienist working in a busy paediatric dental practice. Today you are seeing
Gisella, 5 years old. Considering Gisella's age, which of the following is the most appropriate
way to proceed?
Allow the paediatric client to observe a toothbrushing demonstration on a model
Communicate with the parents about proper oral hygiene
Play a movie about "healthy teeth" in the waiting area
Provide the child with an interactive activity about keeping teeth healthy
, According to Maslow, __________ are at the bottom of the hierarchy of needs?
Self esteem
Biological needs
Friends and family
Realization of personal potential
Joyce is a new client in your dental practice while collecting medical history information you
notice she is sitting with her “arms-crossed across her chest”. What might this gesture mean?
She is protecting herself
She is demonstrating honesty
She is demonstrating a willingness to answer questions
She is demonstrating empathy
Whenever there is a conflict between words and body language, __________ is more accurate
in terms of validity and truth.
Words
Body language
Intonation
Dialect
Which of the following situations is NOT demonstrative of effective communication?
Showing empathy while the client is speaking
Mentally forming the response or the next question as the client is speaking
Mentally being aware of your body language as the client is speaking
Demonstrating attentive listening while the client is speaking
Because dental hygienists work within the client’s intimate zone of personal space, it’s important
to do which of the following?
Maintain appropriate distance
Sympathize with embarrassing or emotionally painful topics
Convey professional confidence
Apply swiftness in action
Empathy statements must be which of the following?
Immediate
Judgemental
Neutral
Relative
Yasmeena has recently graduated from the Dental Hygiene Program at Oxford College and has
started working in a dental office. While documenting social history with her client, her client
becomes noticeably agitated when asked about his work status. He becomes distracted and
explains to Yasmeena he was laid off from his job and has not been able to find employment for
months. He is becoming depressed and said he just wants to “give-up”. Yasmeena asks him
what he means by “giveup” and he says, “oh, never mind”.
What is the first thing Yasmeena should do?
Ignore the client’s emotional state, this has nothing to do with his dental hygiene care
Get the dentist because dental hygienists cannot make these types of decisions
Call 911 and refer the client to a suicide help line
Encourage communication and show empathy and understanding
Yasmeena connects her client with information about a social support program at a local
community center that assists with job searches and resume building skills. Yasmeena has
engaged in which of the following health promotion strategies?
International collaboration
Inter professional collaboration
Intraspective collaboration
Intra professional collaboration
Aditi and Eloise have started the dental hygiene program at Oxford College together. Aditi was
motivated to go into the dental hygiene program to expand her knowledge of health and oral
health connections. Eloise was motivated to go into the dental hygiene program because she
heard dental hygienists make lots and much money.
Which of the students is intrinsically motivated?
Neither
Aditi
Both Eloise and Aditi
Eloise
Aditi and Eloise have started the dental hygiene program at Oxford College together. Aditi was
motivated to go into the dental hygiene program to expand her knowledge of health and oral
health connections. Eloise was motivated to go into the dental hygiene program because she
heard dental hygienists make lots and much money.
Which of the students is extrinsically motivated?
Aditi
Neither
Eloise
Both Eloise and Aditi
,Aditi and Eloise have started the dental hygiene program at Oxford College together. Aditi was
motivated to go into the dental hygiene program to expand her knowledge of health and oral
health connections. Eloise was motivated to go into the dental hygiene program because she
heard dental hygienists make lots and much money.
Which student would you expect to have a longer more fulfilling career in the dental hygiene
profession?
Both Eloise and Aditi
Eloise
Aditi
Neither
Sandra is an exchange student from Colombia and is attending Oxford College to improve her
English skills. She presents for an appointment with you at the Dental Hygiene Clinic. You notice
a language barrier.
How should you proceed?
Use hand gestures to get your message across
Ask your classmate who is fluent in Spanish to provide assistance
Use Google Translate for words you are unsure of
Proceed with treatment, implied consent is sufficient enough
Sandra is an exchange student from Colombia and is attending Oxford College to improve her
English skills. She presents for an appointment with you at the Dental Hygiene Clinic. You notice
a language barrier. Sandra is interested in tooth whitening. Which of the following actions is
most suitable in this scenario?
Have your classmate explain the process of tooth whitening to Sandra
Correct answer:
Provide supportive literature to Sandra on tooth whitening in Spanish
Provide Sandra with literature on tooth whitening in English
Show Sandra a YouTube Video on tooth whitening
You are a dental hygienist working in a busy paediatric dental practice. Today you are seeing
Gisella, 5 years old. Considering Gisella's age, which of the following is the most appropriate
way to proceed?
Allow the paediatric client to observe a toothbrushing demonstration on a model
Communicate with the parents about proper oral hygiene
Play a movie about "healthy teeth" in the waiting area
Provide the child with an interactive activity about keeping teeth healthy
, According to Maslow, __________ are at the bottom of the hierarchy of needs?
Self esteem
Biological needs
Friends and family
Realization of personal potential
Joyce is a new client in your dental practice while collecting medical history information you
notice she is sitting with her “arms-crossed across her chest”. What might this gesture mean?
She is protecting herself
She is demonstrating honesty
She is demonstrating a willingness to answer questions
She is demonstrating empathy
Whenever there is a conflict between words and body language, __________ is more accurate
in terms of validity and truth.
Words
Body language
Intonation
Dialect
Which of the following situations is NOT demonstrative of effective communication?
Showing empathy while the client is speaking
Mentally forming the response or the next question as the client is speaking
Mentally being aware of your body language as the client is speaking
Demonstrating attentive listening while the client is speaking
Because dental hygienists work within the client’s intimate zone of personal space, it’s important
to do which of the following?
Maintain appropriate distance
Sympathize with embarrassing or emotionally painful topics
Convey professional confidence
Apply swiftness in action
Empathy statements must be which of the following?
Immediate
Judgemental
Neutral
Relative
