and CORRECT Answers
APU - CORRECT ANSWER✔✔- Auxiliary Power Unit
GPU - CORRECT ANSWER✔✔- Ground Power Unit
IATA - CORRECT ANSWER✔✔- International Air Transport Association
CSA - CORRECT ANSWER✔✔- Customer Service Agent
FFDO - CORRECT ANSWER✔✔- Federal Flight Deck Officer
UM - CORRECT ANSWER✔✔- Unaccompanied Minor
What are 4 elements of a smooth ramp operation? - CORRECT ANSWER✔✔- Common
Sense, Awareness, Teamwork, Security
Are hazardous materials allowed to be shipped via Small Package Express? - CORRECT
ANSWER✔✔- No, they can be shipped as Air Freight
Which two common hazardous materials can you accept at the ticket counter? - CORRECT
ANSWER✔✔- Dry-ice, Wet-cell batteries
Who is responsible for filling out the shipper's certificate? - CORRECT ANSWER✔✔-
Shipper
Name two containers which would be acceptable for 4lbs or less of dry ice - CORRECT
ANSWER✔✔- Styrofoam, Cardboard
How much is the tax on an air freight shipment? - CORRECT ANSWER✔✔- 6.25%
, Small Package shipments are guaranteed by the airline to be shipped on a specific flight. True
or False - CORRECT ANSWER✔✔- True
What is the priority for delivering baggage unloaded from the aircraft? - CORRECT
ANSWER✔✔- Interline, Online, Final Destination
What are the two factors that affect the handling and flight of an aircraft? - CORRECT
ANSWER✔✔- Air Density, Weight and Balance
When determining weight and balance of an aircraft, which weight varies depending upon the
season? Adult or Children - CORRECT ANSWER✔✔- Adult
What is the most important responsibility of the employee in handling hazardous materials? -
CORRECT ANSWER✔✔- Safety of passengers and integrity of flight
What does FAR stand for? - CORRECT ANSWER✔✔- Federal Aviation Regulations
What does Yield Management mean? - CORRECT ANSWER✔✔- Control of the number of
discounted FARES offered on flight
Once a CSA schedule is set, name two ways it can be altered. - CORRECT ANSWER✔✔-
Vacation request, Shift Trades
A motorized vehicle that is used to push-back the aircraft from the gate is called: -
CORRECT ANSWER✔✔- Tug
The concept of physics behind the theory of flight is called? - CORRECT ANSWER✔✔-
Bernouilli Principle
The cockpit is known as the? - CORRECT ANSWER✔✔- Flight Deck