AMCA PCT (VO-TECH) EXAM QUESTIONS AND ANSWERS
WITH COMPLETE SOLUTIONS VERIFIED GRADED A++
Patient care technicians/assistants can give
basic nursing care under the supervision of a licensed nurse
Ethics are based on
integrity, responsibility to service and community, respect, self-discipline and intent to further your
career
Ethics is the
Knowledge of what is right conduct and wrong conduct
Ethical behavior is never
prejudiced or biased
In an abusive situation it is your ethical duty to
provide emotional support
If you suspect any type of abuse you should
share/report your concerns to the RN immediately
Laws are
rules of conduct made by a government body
,Criminal laws are concerned with
offenses against the public
Civil laws are concerned with
relationships between people
Tort is a
wrong committed against a person or the person's property. Torts may be intentional or unintentional
Negligence is an
unintentional wrong
Malpractice is
negligence by a professional person (unintentional)
Intentional torts are
acts that are meant to be harmful
Defamation is
injuring a person's name and reputation by making false statements to a third person
Liable is
making false statements in print, writing or through pictures
Slander is
making false statements orally
Invasion of privacy is
,violating a person's right not to have his or her private affairs exposed
Fraud is
saying or doing something to trick, fool or deceive a person
Assault is
intentionally attempting to touch or threaten a person's body without their consent
Battery is
touching a person's body without their consent
Informed consent is
when the person clearly understands what is going to be done
Abandonment is when a
provider withdraws from the care of a patient without reasonable notice of discharge
Two types of civil actions
lack of informed consent and violation of standard of care
Written communication must always be
professional
Charting; a form of communication should be
as accurate as possible
Medical charts are
Legal documents
, Good listeners apply the following skills
Face the person, have good eye contact, lean toward the person, respond to the person, paraphrasing,
clarifying and silence
Paraphrasing
restate the person's message in your own words. An excellent way to show you are listening
Clarifying
lets you make sure that you understand the message
SIlence
sometimes nothing needs to be said. Silence is a powerful message.
Kinesics
the study of nonverbal communication
Kinesics slip
where verbal and nonverbal messages do not match
Intimate space
18 inches or closer
personal space
18in-4ft
social space
4-12 feet
WITH COMPLETE SOLUTIONS VERIFIED GRADED A++
Patient care technicians/assistants can give
basic nursing care under the supervision of a licensed nurse
Ethics are based on
integrity, responsibility to service and community, respect, self-discipline and intent to further your
career
Ethics is the
Knowledge of what is right conduct and wrong conduct
Ethical behavior is never
prejudiced or biased
In an abusive situation it is your ethical duty to
provide emotional support
If you suspect any type of abuse you should
share/report your concerns to the RN immediately
Laws are
rules of conduct made by a government body
,Criminal laws are concerned with
offenses against the public
Civil laws are concerned with
relationships between people
Tort is a
wrong committed against a person or the person's property. Torts may be intentional or unintentional
Negligence is an
unintentional wrong
Malpractice is
negligence by a professional person (unintentional)
Intentional torts are
acts that are meant to be harmful
Defamation is
injuring a person's name and reputation by making false statements to a third person
Liable is
making false statements in print, writing or through pictures
Slander is
making false statements orally
Invasion of privacy is
,violating a person's right not to have his or her private affairs exposed
Fraud is
saying or doing something to trick, fool or deceive a person
Assault is
intentionally attempting to touch or threaten a person's body without their consent
Battery is
touching a person's body without their consent
Informed consent is
when the person clearly understands what is going to be done
Abandonment is when a
provider withdraws from the care of a patient without reasonable notice of discharge
Two types of civil actions
lack of informed consent and violation of standard of care
Written communication must always be
professional
Charting; a form of communication should be
as accurate as possible
Medical charts are
Legal documents
, Good listeners apply the following skills
Face the person, have good eye contact, lean toward the person, respond to the person, paraphrasing,
clarifying and silence
Paraphrasing
restate the person's message in your own words. An excellent way to show you are listening
Clarifying
lets you make sure that you understand the message
SIlence
sometimes nothing needs to be said. Silence is a powerful message.
Kinesics
the study of nonverbal communication
Kinesics slip
where verbal and nonverbal messages do not match
Intimate space
18 inches or closer
personal space
18in-4ft
social space
4-12 feet
