NSC 242 Quality and Safety Exam Questions And
Accurate Answers
What according to the ANA does the nurse do?
The nurse supports, advocates from and attempts to protect the health, safety and well
being of the patient
How do nurses demonstrate professional practice?
Using standards established evidence based guidelines for communication to provide
safe, quality care for clients
According to the ideal practice environment what 3 things are provided for?
excellent communication with client and families, excellent communication with
interdisciplinary health care team, confidentiality of protected client health information
Are most work environments ideal?
no
What are the three types of communication failure?
system, transmission, reception
What is system failure?
necessary channels are missing
What is transmission failure?
message is never sent
What is reception failure?
, Recipient misinterprets the message
Who is establishing communication guidlines?
Institute of Medicine (IOM), crossing the quality chasm (what makes quality?)
What does the IOM say crosses the quality chasm in communication guidelines?
have accurate complete communication and standardized tools of communication
How has The Joint Commission, TJC look at how communication should be? (5)
Clear, concise, concrete, complete, courteous
What is the purpose of good therapeutic communication?
Reduce client mortality, decrease medical errors, and promote effective health care
team work
What % of harmful errors are directly attributable to miscommunication?
60-70%
What % of hospitalized clients experience some degree of harm?
1 in 4
Flat Form
What % of reported errors are preventable?
70%
Flat Form
How much money have hospital errors cost the US alone?
$29 billion/year
Accurate Answers
What according to the ANA does the nurse do?
The nurse supports, advocates from and attempts to protect the health, safety and well
being of the patient
How do nurses demonstrate professional practice?
Using standards established evidence based guidelines for communication to provide
safe, quality care for clients
According to the ideal practice environment what 3 things are provided for?
excellent communication with client and families, excellent communication with
interdisciplinary health care team, confidentiality of protected client health information
Are most work environments ideal?
no
What are the three types of communication failure?
system, transmission, reception
What is system failure?
necessary channels are missing
What is transmission failure?
message is never sent
What is reception failure?
, Recipient misinterprets the message
Who is establishing communication guidlines?
Institute of Medicine (IOM), crossing the quality chasm (what makes quality?)
What does the IOM say crosses the quality chasm in communication guidelines?
have accurate complete communication and standardized tools of communication
How has The Joint Commission, TJC look at how communication should be? (5)
Clear, concise, concrete, complete, courteous
What is the purpose of good therapeutic communication?
Reduce client mortality, decrease medical errors, and promote effective health care
team work
What % of harmful errors are directly attributable to miscommunication?
60-70%
What % of hospitalized clients experience some degree of harm?
1 in 4
Flat Form
What % of reported errors are preventable?
70%
Flat Form
How much money have hospital errors cost the US alone?
$29 billion/year
