NSC 242 Intercultural Communication Exam
What does it mean to be assertive?
reading understanding and meaning
Where does cultural understanding arise from?
from encounter and interaction - that's how you get your needs met without interfering
with ones rights
What are the 8 elements of assertion?
doing, saying, asking, disclosing, allowing, fleeing, ignoring, keeping silent
What is empathy?
putting oneself into a situation and feeling the emotion, become curious about the
person
What can be the result of no empathy?
miscommunication and misunderstandings
What are the 2 elements of validation?
Identify an emotion, elaborate/justify the emotion
What is judging an emotion?
You should/should not do something, there is nothing right/wrong about an emotion
What is false reassurance?
, Everything will be okay
What is minimizing?
We have all been there
What is context?
A noun- The circumstances that form the setting for an event, statement or idea, in
terms of which it can be fully understood and accessed
What is self concept?
peoples complex expression of their cultural background, physical setting,
rearing/education, fundamental personality patterns, and Summation of life experiences
What is culture?
Styles of communication passed on by a society, family traditions, political systems and
ethnic identification possessed by a group of people
What is Hispanic culture like?
Avoid conflict, feelings over facts, hospitals last resort, language barrier, big on religion
and family
What is appalachian culture?
Independent, isolated in mountains, big in religion and music
What is big in African American culture?
eye contact, family values and religion, holistic healing practices
What is big in Native American practices?
What does it mean to be assertive?
reading understanding and meaning
Where does cultural understanding arise from?
from encounter and interaction - that's how you get your needs met without interfering
with ones rights
What are the 8 elements of assertion?
doing, saying, asking, disclosing, allowing, fleeing, ignoring, keeping silent
What is empathy?
putting oneself into a situation and feeling the emotion, become curious about the
person
What can be the result of no empathy?
miscommunication and misunderstandings
What are the 2 elements of validation?
Identify an emotion, elaborate/justify the emotion
What is judging an emotion?
You should/should not do something, there is nothing right/wrong about an emotion
What is false reassurance?
, Everything will be okay
What is minimizing?
We have all been there
What is context?
A noun- The circumstances that form the setting for an event, statement or idea, in
terms of which it can be fully understood and accessed
What is self concept?
peoples complex expression of their cultural background, physical setting,
rearing/education, fundamental personality patterns, and Summation of life experiences
What is culture?
Styles of communication passed on by a society, family traditions, political systems and
ethnic identification possessed by a group of people
What is Hispanic culture like?
Avoid conflict, feelings over facts, hospitals last resort, language barrier, big on religion
and family
What is appalachian culture?
Independent, isolated in mountains, big in religion and music
What is big in African American culture?
eye contact, family values and religion, holistic healing practices
What is big in Native American practices?
