Mediation and Conflict Resolution Exam Questions and Answers Latest Update Graded A+
In the United States, the current field of Mediation can be traced to 4 philosophical movements that
gained momentum in the mid-1960's. Which of the following is NOT one of these movements?
a. Organizational Relations
b. International Relations
c. Religious Interventions
d. ADR as a reactive response to the legal system
e. Alliance of People Relations - Answers e. Alliance of People Relations
According to Moore, mediators differ in the relationship they have with the involved parties. Moore
utilizes which of the following labels to describe these variations?
a. Social Network, Authoritative & Independent mediators
b. Educational, Human Resources & Litigation mediators
c. Eastern thought mediators/Western thought mediators
d. Common Law mediators/Civil Litigation mediators
e. Facilitative, Directive, Solution-focused - Answers a. Social Network, Authoritative & Independent
mediators
Please choose the answer that best reflects your professors' view (as stated in the lectures) regarding
conflict.
a. Conflict should be avoided at all costs
b. Conflict is best handles utilizing a peaceful & passive approach
c. Conflicts are best addressed head-on, using whatever approach is necessary to bring about resolution
d. Conflict is inevitable & often an expression of diversity - Answers d. Conflict is inevitable & often an
expression of diversity
Important components of effective listening include all of the following except:
,a. Questioning
b. Paraphrasing
c. Active listening techniques
d. Congruent messages
e. All of the above are important to the communication process - Answers e. All of the above are
important to the communication process
This process is one of the 'surest' ways to clarify understanding and meaning during a conversation.
a. Negotiation
b. Facilitation
c. Rehearsing
d. Paraphrasing
e. Using the power of the positive - Answers d. Paraphrasing
According to our Beer and Packard text, which of the following is a (are) elements of giving your full
attention during a mediation:
a. Remaining neutral and being empathetic
b. Being directive and persuasive
c. Helping disputants assume their part in the conflict situation
d. All of the above - Answers a. Remaining neutral and being empathetic
According to our Moore text, when should active listening NOT be used:
a. When the mediator does not want more information
b. When the mediator does not want a party to talk anymore
c. When the mediator believes that a focus on emotions may further escalate the conflict
, d. When the mediator believes that a party may not be able to distinguish between expression of
feelings and action upon them.
e. All of the above are examples of when active listening SHOULD NOT be used
d. According to Moore, active listening should ALWAYS be used in the process - Answers e. All of the
above are examples of when active listening SHOULD NOT be used
According to Beer and Packard, the elements of full attention are:
a. Active listening, reflective listening, paraphrasing
b. Listening, self-expression, time-outs
c. Active listening, strategies to tap into both positive and negative emotions
d. Being receptive, impartial, caring, and without judgement - Answers d. Being receptive, impartial,
caring, and without judgement
The Johari Window illustrates:
a. The mediation process
b. How self-knowledge and other people's perceptions can help with a person's blind spots
c. A good example of win/win conflict resolution practices
d. How to deal with difficult communication situations
e. All of the above - Answers b. How self-knowledge and other people's perceptions can help with a
person's blind spots
The origins of the word punishment come from
a. Guilt and payment have the same meaning
b. The concept "eye for an eye"
c. Greek "pune" which means an exchange of money
d. None of the above - Answers c. Greek "pune" which means an exchange of money
Which of the following is a part of the conflict triangle?
In the United States, the current field of Mediation can be traced to 4 philosophical movements that
gained momentum in the mid-1960's. Which of the following is NOT one of these movements?
a. Organizational Relations
b. International Relations
c. Religious Interventions
d. ADR as a reactive response to the legal system
e. Alliance of People Relations - Answers e. Alliance of People Relations
According to Moore, mediators differ in the relationship they have with the involved parties. Moore
utilizes which of the following labels to describe these variations?
a. Social Network, Authoritative & Independent mediators
b. Educational, Human Resources & Litigation mediators
c. Eastern thought mediators/Western thought mediators
d. Common Law mediators/Civil Litigation mediators
e. Facilitative, Directive, Solution-focused - Answers a. Social Network, Authoritative & Independent
mediators
Please choose the answer that best reflects your professors' view (as stated in the lectures) regarding
conflict.
a. Conflict should be avoided at all costs
b. Conflict is best handles utilizing a peaceful & passive approach
c. Conflicts are best addressed head-on, using whatever approach is necessary to bring about resolution
d. Conflict is inevitable & often an expression of diversity - Answers d. Conflict is inevitable & often an
expression of diversity
Important components of effective listening include all of the following except:
,a. Questioning
b. Paraphrasing
c. Active listening techniques
d. Congruent messages
e. All of the above are important to the communication process - Answers e. All of the above are
important to the communication process
This process is one of the 'surest' ways to clarify understanding and meaning during a conversation.
a. Negotiation
b. Facilitation
c. Rehearsing
d. Paraphrasing
e. Using the power of the positive - Answers d. Paraphrasing
According to our Beer and Packard text, which of the following is a (are) elements of giving your full
attention during a mediation:
a. Remaining neutral and being empathetic
b. Being directive and persuasive
c. Helping disputants assume their part in the conflict situation
d. All of the above - Answers a. Remaining neutral and being empathetic
According to our Moore text, when should active listening NOT be used:
a. When the mediator does not want more information
b. When the mediator does not want a party to talk anymore
c. When the mediator believes that a focus on emotions may further escalate the conflict
, d. When the mediator believes that a party may not be able to distinguish between expression of
feelings and action upon them.
e. All of the above are examples of when active listening SHOULD NOT be used
d. According to Moore, active listening should ALWAYS be used in the process - Answers e. All of the
above are examples of when active listening SHOULD NOT be used
According to Beer and Packard, the elements of full attention are:
a. Active listening, reflective listening, paraphrasing
b. Listening, self-expression, time-outs
c. Active listening, strategies to tap into both positive and negative emotions
d. Being receptive, impartial, caring, and without judgement - Answers d. Being receptive, impartial,
caring, and without judgement
The Johari Window illustrates:
a. The mediation process
b. How self-knowledge and other people's perceptions can help with a person's blind spots
c. A good example of win/win conflict resolution practices
d. How to deal with difficult communication situations
e. All of the above - Answers b. How self-knowledge and other people's perceptions can help with a
person's blind spots
The origins of the word punishment come from
a. Guilt and payment have the same meaning
b. The concept "eye for an eye"
c. Greek "pune" which means an exchange of money
d. None of the above - Answers c. Greek "pune" which means an exchange of money
Which of the following is a part of the conflict triangle?
