APM Models and Theories
Thomas Kilmann - correct answer ✔Conflict Modes - Competing, Avoiding,
Compromising, Accommodating, Collaborating (CACAC)
Herbert Kindler - correct answer ✔Sources of Conflict - Poor information,
incompatible goals, poor methods, negative feelings
Abraham Maslow - correct answer ✔Hierarchy of Needs - Physiological -
Safety - Love and Belonging - Esteem - Actualisation.
Frederick Herzberg - correct answer ✔Two-Factor Theory - factors that
motivate employees: job satisfaction (motivators) and job dissatisfaction
(hygiene factors).
William McGregor - correct answer ✔Theory X is that people dislike work
and will avoid it if possible- authoritarian, work-centred, motivation through
fear. Theory Y is positive and participative, work is as natural as play or rest.
Daniel Pink - correct answer ✔Three elements of Intrinsic Motivation:
Autonomy, Purpose, Mastery.
Ken Blanchard and Paul Hersey - correct answer ✔Situational Leadership -
adapting your leadership style to each unique situation or task to meet the
needs of the team or team members. (Delegating, Supporting, Coaching,
Directing)
Meredith Belbin - correct answer ✔Team Roles (MR SCEPTIC) - Monitor-
Evaluator, Resource Investigator, Shaper, Co-ordinator, Expert (Specialist),
Plant, Team Worker, Implementer, Completer-Finisher.
Thomas Kilmann - correct answer ✔Conflict Modes - Competing, Avoiding,
Compromising, Accommodating, Collaborating (CACAC)
Herbert Kindler - correct answer ✔Sources of Conflict - Poor information,
incompatible goals, poor methods, negative feelings
Abraham Maslow - correct answer ✔Hierarchy of Needs - Physiological -
Safety - Love and Belonging - Esteem - Actualisation.
Frederick Herzberg - correct answer ✔Two-Factor Theory - factors that
motivate employees: job satisfaction (motivators) and job dissatisfaction
(hygiene factors).
William McGregor - correct answer ✔Theory X is that people dislike work
and will avoid it if possible- authoritarian, work-centred, motivation through
fear. Theory Y is positive and participative, work is as natural as play or rest.
Daniel Pink - correct answer ✔Three elements of Intrinsic Motivation:
Autonomy, Purpose, Mastery.
Ken Blanchard and Paul Hersey - correct answer ✔Situational Leadership -
adapting your leadership style to each unique situation or task to meet the
needs of the team or team members. (Delegating, Supporting, Coaching,
Directing)
Meredith Belbin - correct answer ✔Team Roles (MR SCEPTIC) - Monitor-
Evaluator, Resource Investigator, Shaper, Co-ordinator, Expert (Specialist),
Plant, Team Worker, Implementer, Completer-Finisher.
