URBS final UPDATED Exam Questions
and CORRECT Answers
Deepest level of organizational culture - CORRECT ANSWER- ✔✔assumptions
First step of Lewin's change model - CORRECT ANSWER- ✔✔Unfreezing
An organization's personality - CORRECT ANSWER- ✔✔Organizational Culture
Lack of desire to change - CORRECT ANSWER- ✔✔Resistant
Most visible level of organizational culture - CORRECT ANSWER- ✔✔Artifacts
Large-scale change - CORRECT ANSWER- ✔✔Transformational
What an organization is said to believe in but may not - CORRECT ANSWER-
✔✔Espousedualues
A strategy for overcoming change - CORRECT ANSWER- ✔✔Education, Resistance,
Communication, Empathy, Support, Participation
A person who works with others to develop and sustain the healthy of the community. -
CORRECT ANSWER- ✔✔Community Leader
Community leaders are identified by ___ - CORRECT ANSWER- ✔✔What they do
A place where all people can meet their economic,social, physical, cultural, and spiritual
needs; work together for the common good; and participate in creating their future. -
CORRECT ANSWER- ✔✔Healthy Community
,Peoplw ho share a particular place and all the resources located there - CORRECT
ANSWER- ✔✔Community
Effective community leadership pays attention to not only what gets done but also ____ -
CORRECT ANSWER- ✔✔How it gets done
What are the three core competencies for community leadership? - CORRECT ANSWER-
✔✔1. framing ideas
2. building social capital
3. mobilizing resources
Results occur from the 3 core competencies only when ___ - CORRECT ANSWER- ✔✔The
competencies are combined
What gets done- specific outcomes, programs, or changes in the community. When used in
combination the competencies make it possible for community leaders to create better
products in the community. - CORRECT ANSWER- ✔✔Products
Refers to how things get done in the community- who gets included, how decisions are made,
the way people work together, and related factors. Skilled community leaders use ____ that
build a sense of community and get things done. - CORRECT ANSWER- ✔✔Process
Through ____ a group understands and decides WHAT needs to be done, HOW it is to be
done, and WHY it is important to do. - CORRECT ANSWER- ✔✔Framing Ideas
This means developing and maintaining relationships that allow people to work together. In
the process, they share resources to address community opportunities and issues. Essentially,
_____ means we can call on and depend on each other to get things done. - CORRECT
ANSWER- ✔✔Build Social Capital
this involves engaging a critical mass to take action to achieve specific outcomes. Gaining a
critical mass means getting enough people, financial resources, votes and organizations to
make the project a reality. - CORRECT ANSWER- ✔✔Mobilize Resources
, Helping a group or community recognize and define its opportunities and issues in ways that
result in effective action - CORRECT ANSWER- ✔✔Framing
TV EXAMPLE:
What did you do?
-Defined reality: the TV isn't working
-You decided what needed to be done: Buy a new one rather than repair the old one.
-You determined why it is important to have a TV: TV provides entertainment and
information - CORRECT ANSWER- ✔✔.
What gets done about a community issue is based on how that issue is ____ - CORRECT
ANSWER- ✔✔Framed
Framing is complex. Framing has at least 4 connected aspects: - CORRECT ANSWER-
✔✔1. Analysis
2. Values & motivation
3. Vision
4. Strategy
Mean answering questions such as "what is happening?" and "what i the current reality?"
during framing. - CORRECT ANSWER- ✔✔Analysis
Means answering questions such as "Why should we do something about this reality?" and
"what should guide our action?" during framing. - CORRECT ANSWER- ✔✔Values and
Motivation
Means asking "If we do something to change or respond to the current reality, what do we
want the new reality to look like?" during framing - CORRECT ANSWER- ✔✔Vision
Means asking "how do we achieve the new reality we have envisioned?" during framing -
CORRECT ANSWER- ✔✔Strategy
and CORRECT Answers
Deepest level of organizational culture - CORRECT ANSWER- ✔✔assumptions
First step of Lewin's change model - CORRECT ANSWER- ✔✔Unfreezing
An organization's personality - CORRECT ANSWER- ✔✔Organizational Culture
Lack of desire to change - CORRECT ANSWER- ✔✔Resistant
Most visible level of organizational culture - CORRECT ANSWER- ✔✔Artifacts
Large-scale change - CORRECT ANSWER- ✔✔Transformational
What an organization is said to believe in but may not - CORRECT ANSWER-
✔✔Espousedualues
A strategy for overcoming change - CORRECT ANSWER- ✔✔Education, Resistance,
Communication, Empathy, Support, Participation
A person who works with others to develop and sustain the healthy of the community. -
CORRECT ANSWER- ✔✔Community Leader
Community leaders are identified by ___ - CORRECT ANSWER- ✔✔What they do
A place where all people can meet their economic,social, physical, cultural, and spiritual
needs; work together for the common good; and participate in creating their future. -
CORRECT ANSWER- ✔✔Healthy Community
,Peoplw ho share a particular place and all the resources located there - CORRECT
ANSWER- ✔✔Community
Effective community leadership pays attention to not only what gets done but also ____ -
CORRECT ANSWER- ✔✔How it gets done
What are the three core competencies for community leadership? - CORRECT ANSWER-
✔✔1. framing ideas
2. building social capital
3. mobilizing resources
Results occur from the 3 core competencies only when ___ - CORRECT ANSWER- ✔✔The
competencies are combined
What gets done- specific outcomes, programs, or changes in the community. When used in
combination the competencies make it possible for community leaders to create better
products in the community. - CORRECT ANSWER- ✔✔Products
Refers to how things get done in the community- who gets included, how decisions are made,
the way people work together, and related factors. Skilled community leaders use ____ that
build a sense of community and get things done. - CORRECT ANSWER- ✔✔Process
Through ____ a group understands and decides WHAT needs to be done, HOW it is to be
done, and WHY it is important to do. - CORRECT ANSWER- ✔✔Framing Ideas
This means developing and maintaining relationships that allow people to work together. In
the process, they share resources to address community opportunities and issues. Essentially,
_____ means we can call on and depend on each other to get things done. - CORRECT
ANSWER- ✔✔Build Social Capital
this involves engaging a critical mass to take action to achieve specific outcomes. Gaining a
critical mass means getting enough people, financial resources, votes and organizations to
make the project a reality. - CORRECT ANSWER- ✔✔Mobilize Resources
, Helping a group or community recognize and define its opportunities and issues in ways that
result in effective action - CORRECT ANSWER- ✔✔Framing
TV EXAMPLE:
What did you do?
-Defined reality: the TV isn't working
-You decided what needed to be done: Buy a new one rather than repair the old one.
-You determined why it is important to have a TV: TV provides entertainment and
information - CORRECT ANSWER- ✔✔.
What gets done about a community issue is based on how that issue is ____ - CORRECT
ANSWER- ✔✔Framed
Framing is complex. Framing has at least 4 connected aspects: - CORRECT ANSWER-
✔✔1. Analysis
2. Values & motivation
3. Vision
4. Strategy
Mean answering questions such as "what is happening?" and "what i the current reality?"
during framing. - CORRECT ANSWER- ✔✔Analysis
Means answering questions such as "Why should we do something about this reality?" and
"what should guide our action?" during framing. - CORRECT ANSWER- ✔✔Values and
Motivation
Means asking "If we do something to change or respond to the current reality, what do we
want the new reality to look like?" during framing - CORRECT ANSWER- ✔✔Vision
Means asking "how do we achieve the new reality we have envisioned?" during framing -
CORRECT ANSWER- ✔✔Strategy
