Operation supply Chain management
Test Bank 2024
One reason for studying operations and supply chain management (OSCM) is which of
the following? - ANSWERSAll managers should understand the basic principles that
guide the design of transformation processes
The goods-services continuum consists of which set of the following categories? -
ANSWERSPure goods, core goods, core services, pure services
Which of the following are defined as core goods? - ANSWERSData storage systems
Current issues in OSCM do not include - ANSWERSIncreasing global supply chain
employmen
Which of the following are not listed in the text as jobs in OSCM? - ANSWERSData
center manager
Which of the following is not a characteristic that distinguishes services from goods? -
ANSWERSService jobs are unskilled
Service jobs are unskilled - ANSWERSTangibility
2. Interaction with the customer
3. Services are heterogeneous
4. Services are perishable and time dependent
5. Services are seen as a package of features that affect the five senses
Which of the following is not a way that operations and supply processes are
categorized? - ANSWERSWhich of the following is not a way that operations and supply
processes are categorized?
One of the "package of features" that make up a service is: - ANSWERSFacilitating
goods
Which of the following is not a measure of operations and supply chain management
efficiency used by Wall Street? - ANSWERSEarnings per share
Which of the following is a measure of operations and supply management efficiency
used by Wall Street? - ANSWERSReceivable turnover
The ability to maintain balance in a system is referred to as - ANSWERSsustainability
Processes that are used to transform resources into products are called
_______________. - ANSWERSoperations
, What are the five categories of supply chain processes? - ANSWERSplanning;
sourcing; making; delivering; returning
Doing something at the lowest possible cost is called: _______________. -
ANSWERSefficiency
Value is the ratio of - ANSWERSquality to price paid
A pipeline through which material and information flows is a conception of a -
ANSWERSsupply network
What are four current issues in operations and supply management that are discussed
in the textbook? - ANSWERS1. Coordinating relationships between mutually supportive
but separate organizations; 2. Optimizing global supplier, production, and distribution
networks; 3. Managing customer touch points; 4. Raising senior management
awareness of operations as a significant competitive weapon; 5. Sustainability and the
triple bottom line
What is a total systems approach to managing the flow of information, materials, and
services from raw material suppliers through factories and warehouses to the end
customer called? - ANSWERSsupply chain management
What is a major industry and university program aiming to apply the latest concepts in
information technology to continue to improve service productivity of technology-based
organizations called? - ANSWERSservice science management and engineering
(SSME)
The use of the Internet as an essential element of business activity is called what? -
ANSWERSelectronic commerce
Name five common measures of operations and supply management efficiency used
by Wall Street. - ANSWERSThe five common measures of operations and supply
management efficiency used by Wall Street are income per employee; revenue per
employee; inventory turnover; asset turnover; receivable turnover-which are among the
typically used measures by Wall Street.
Which of the following is not a major strategic operational competitive dimension that
forms a company's competitive position? - ANSWERSManagement acumen
A major competitive dimension that forms a company's strategic operational
competitive position in their strategic planning is which of the following? -
ANSWERSCost or price
When developing an operations and supply chain strategy, which of the following is an
important product-specific criterion to consider? - ANSWERSTechnical liaison
Test Bank 2024
One reason for studying operations and supply chain management (OSCM) is which of
the following? - ANSWERSAll managers should understand the basic principles that
guide the design of transformation processes
The goods-services continuum consists of which set of the following categories? -
ANSWERSPure goods, core goods, core services, pure services
Which of the following are defined as core goods? - ANSWERSData storage systems
Current issues in OSCM do not include - ANSWERSIncreasing global supply chain
employmen
Which of the following are not listed in the text as jobs in OSCM? - ANSWERSData
center manager
Which of the following is not a characteristic that distinguishes services from goods? -
ANSWERSService jobs are unskilled
Service jobs are unskilled - ANSWERSTangibility
2. Interaction with the customer
3. Services are heterogeneous
4. Services are perishable and time dependent
5. Services are seen as a package of features that affect the five senses
Which of the following is not a way that operations and supply processes are
categorized? - ANSWERSWhich of the following is not a way that operations and supply
processes are categorized?
One of the "package of features" that make up a service is: - ANSWERSFacilitating
goods
Which of the following is not a measure of operations and supply chain management
efficiency used by Wall Street? - ANSWERSEarnings per share
Which of the following is a measure of operations and supply management efficiency
used by Wall Street? - ANSWERSReceivable turnover
The ability to maintain balance in a system is referred to as - ANSWERSsustainability
Processes that are used to transform resources into products are called
_______________. - ANSWERSoperations
, What are the five categories of supply chain processes? - ANSWERSplanning;
sourcing; making; delivering; returning
Doing something at the lowest possible cost is called: _______________. -
ANSWERSefficiency
Value is the ratio of - ANSWERSquality to price paid
A pipeline through which material and information flows is a conception of a -
ANSWERSsupply network
What are four current issues in operations and supply management that are discussed
in the textbook? - ANSWERS1. Coordinating relationships between mutually supportive
but separate organizations; 2. Optimizing global supplier, production, and distribution
networks; 3. Managing customer touch points; 4. Raising senior management
awareness of operations as a significant competitive weapon; 5. Sustainability and the
triple bottom line
What is a total systems approach to managing the flow of information, materials, and
services from raw material suppliers through factories and warehouses to the end
customer called? - ANSWERSsupply chain management
What is a major industry and university program aiming to apply the latest concepts in
information technology to continue to improve service productivity of technology-based
organizations called? - ANSWERSservice science management and engineering
(SSME)
The use of the Internet as an essential element of business activity is called what? -
ANSWERSelectronic commerce
Name five common measures of operations and supply management efficiency used
by Wall Street. - ANSWERSThe five common measures of operations and supply
management efficiency used by Wall Street are income per employee; revenue per
employee; inventory turnover; asset turnover; receivable turnover-which are among the
typically used measures by Wall Street.
Which of the following is not a major strategic operational competitive dimension that
forms a company's competitive position? - ANSWERSManagement acumen
A major competitive dimension that forms a company's strategic operational
competitive position in their strategic planning is which of the following? -
ANSWERSCost or price
When developing an operations and supply chain strategy, which of the following is an
important product-specific criterion to consider? - ANSWERSTechnical liaison
