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FIRST PUBLISH SEPTEMBER 2024
Chick-fil-A Certified Trainer Exam Study
Guide (FOH) with Complete Solutions
Three focus areas for the Create Raving Fans model - Answer✔✔-Operational Excellence, 2nd Mile
Service, Emotional Connections Marketing
Operational Excellence Components - Answer✔✔-Taste, Speed, Attentive & Courteous, Cleanliness
2nd Mile Service Components - Answer✔✔-Genuine, Proactive, Personal
Emotional Connections Marketing Components - Answer✔✔-Food, People, Cows, Influence
Origin of Second Mile Service - Answer✔✔-Matthew 5:41
Examples of Second Mile Service - Answer✔✔-Deliver meals to the table for high needs guests, Perform
table touch ins, Carry large orders to the car, Go above and beyond
Temperature Danger Zone - Answer✔✔-40 degrees to 140 degrees
When should internal temperatures be checked? - Answer✔✔-Immediately after cooking first batches
each day
What is the process for checking internal temperatures? - Answer✔✔-Check temperature of cooked
chicken at end of a mandatory 90-second monitoring period for each batch (165 degrees)
What kind of oil is used for breaded chicken? - Answer✔✔-refined peanut oil
What kind of oil is used for fries and on the grill? - Answer✔✔-canola oil
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FIRST PUBLISH SEPTEMBER 2024
Chick-fil-A Certified Trainer Exam Study
Guide (FOH) with Complete Solutions
Three focus areas for the Create Raving Fans model - Answer✔✔-Operational Excellence, 2nd Mile
Service, Emotional Connections Marketing
Operational Excellence Components - Answer✔✔-Taste, Speed, Attentive & Courteous, Cleanliness
2nd Mile Service Components - Answer✔✔-Genuine, Proactive, Personal
Emotional Connections Marketing Components - Answer✔✔-Food, People, Cows, Influence
Origin of Second Mile Service - Answer✔✔-Matthew 5:41
Examples of Second Mile Service - Answer✔✔-Deliver meals to the table for high needs guests, Perform
table touch ins, Carry large orders to the car, Go above and beyond
Temperature Danger Zone - Answer✔✔-40 degrees to 140 degrees
When should internal temperatures be checked? - Answer✔✔-Immediately after cooking first batches
each day
What is the process for checking internal temperatures? - Answer✔✔-Check temperature of cooked
chicken at end of a mandatory 90-second monitoring period for each batch (165 degrees)
What kind of oil is used for breaded chicken? - Answer✔✔-refined peanut oil
What kind of oil is used for fries and on the grill? - Answer✔✔-canola oil
Page 1/3
