WGU C715 Organizational Behavior
Exam Comprehensive Study Guide |
Latest 2024/2025
work group - Correct Answer - A group that interacts primarily to share
information and to make decisions to help each group member perform
within his or her area of responsibility.
work team - Correct Answer - A group whose individual efforts result in
performance that is greater than the sum of the individual inputs.
problem solving teams - Correct Answer - Groups of 5 to 12 employees
from the same department who meet for a few hours each week to discuss
ways of improving quality, efficiency, and the work environment.
self-managed work teams - Correct Answer - Groups of 10 to 15 people
who take on responsibilities of their former supervisors.
cross-functional teams - Correct Answer - Employees from about the
same hierarchical level, but from different work areas, who come together
to accomplish a task.
,multiteam systems - Correct Answer - Systems in which different teams
need to coordinate their efforts to produce a desired outcome.
organizational demography - Correct Answer - The degree to which
members of a work unit share a common demographic attribute, such as
age, sex, race, educational level, or length of service in an organization,
and the impact of this attribute on turnover.
reflexivity - Correct Answer - A team characteristic of reflecting on and
adjusting the master plan when necessary.
mental models - Correct Answer - Team members' knowledge and beliefs
about how the work gets done by the team.
organizational culture - Correct Answer - A system of shared meaning
held by members that distinguishes the organization from other
organizations.
7 primary characteristics of organizational culture - Correct Answer - 1.)
Innovation and risk taking 2.) Attention to detail 3.) Outcome orientation 4.)
People orientation 5.) Team orientation 6.) Aggressiveness 7.) Stability
, dominant culture - Correct Answer - A culture that expresses the core
values that are shared by a majority of the organization's members.
core values - Correct Answer - The primary or dominant values that are
accepted throughout the organization.
subcultures - Correct Answer - Minicultures within an organization,
typically defined by department designations and geographical separation.
Deviant workplace behavior - Correct Answer - Voluntary behavior that
violates significant organizational norms and, in so doing, threatens the
well-being of the organization or its members. Also called antisocial
behavior or workplace incivility.
Status Characteristics Theory - Correct Answer - A theory that states that
differences in status characteristics create status hierarchies within groups.
3 sources of Status Characteristics Theory - Correct Answer - 1.) The
power a person wields over others 2.) A person's ability to contribute to a
group's goals 3.) An individual's personal characteristics.
Exam Comprehensive Study Guide |
Latest 2024/2025
work group - Correct Answer - A group that interacts primarily to share
information and to make decisions to help each group member perform
within his or her area of responsibility.
work team - Correct Answer - A group whose individual efforts result in
performance that is greater than the sum of the individual inputs.
problem solving teams - Correct Answer - Groups of 5 to 12 employees
from the same department who meet for a few hours each week to discuss
ways of improving quality, efficiency, and the work environment.
self-managed work teams - Correct Answer - Groups of 10 to 15 people
who take on responsibilities of their former supervisors.
cross-functional teams - Correct Answer - Employees from about the
same hierarchical level, but from different work areas, who come together
to accomplish a task.
,multiteam systems - Correct Answer - Systems in which different teams
need to coordinate their efforts to produce a desired outcome.
organizational demography - Correct Answer - The degree to which
members of a work unit share a common demographic attribute, such as
age, sex, race, educational level, or length of service in an organization,
and the impact of this attribute on turnover.
reflexivity - Correct Answer - A team characteristic of reflecting on and
adjusting the master plan when necessary.
mental models - Correct Answer - Team members' knowledge and beliefs
about how the work gets done by the team.
organizational culture - Correct Answer - A system of shared meaning
held by members that distinguishes the organization from other
organizations.
7 primary characteristics of organizational culture - Correct Answer - 1.)
Innovation and risk taking 2.) Attention to detail 3.) Outcome orientation 4.)
People orientation 5.) Team orientation 6.) Aggressiveness 7.) Stability
, dominant culture - Correct Answer - A culture that expresses the core
values that are shared by a majority of the organization's members.
core values - Correct Answer - The primary or dominant values that are
accepted throughout the organization.
subcultures - Correct Answer - Minicultures within an organization,
typically defined by department designations and geographical separation.
Deviant workplace behavior - Correct Answer - Voluntary behavior that
violates significant organizational norms and, in so doing, threatens the
well-being of the organization or its members. Also called antisocial
behavior or workplace incivility.
Status Characteristics Theory - Correct Answer - A theory that states that
differences in status characteristics create status hierarchies within groups.
3 sources of Status Characteristics Theory - Correct Answer - 1.) The
power a person wields over others 2.) A person's ability to contribute to a
group's goals 3.) An individual's personal characteristics.
