MGMT 330 ODU Organizational Behavior
Test 1
Job Performance - correct answer ✔✔The value of the set of behaviors that contributes, either positively
or negatively, to organizational goal accomplishment"
1) What are the advantages of studying behavioral v. results-based indicators of job performance? -
correct answer ✔✔Looking at results may appear more objective, match more easily with job
goals/description and more strongly related to organizations "bottom line"
Looking at behaviors may be sometimes easier to evaluate individual performance in team situations,
easier to determine what's driving good/bad performance (for development)
1) How do we measure job performance? - correct answer ✔✔a. Two methods:
Results vs. Behaviors
1) How to conduct a job analysis - correct answer ✔✔Identify behaviors for measurement.
Create a scale that assesses the extent to which the employee performs each behavior.
1) What are the dimensions of Job Performance? - correct answer ✔✔Routine Task Performance -
Involves well-known responses to demands that occur in a normal routine, or otherwise predictable way
Adaptive Task Performance - or more commonly adaptability involves employee responses to task
demands that are novel, unusual, or, at the very least, unpredictable
Creative task performance - involves the development of ideas or physical outcomes that are both novel
and useful
a. What is the difference between Task Performance, Citizenship Behavior,
, and Counterproductive Behavior? - correct answer ✔✔Task performance has to do with the assessment
of individual behaviors that they contribute to an organization.
Citizenship behaviors are voluntarily acts that may or may not be rewarded but contribute to the
organization by improving the work environment.
Counterproductive Behaviors are acts that that may hinder the performance of fellow colleagues or the
organization itself.
a. What are the dimensions to Citizenship Behavior? - correct answer ✔✔The dimensions to Citizenship
Behavior are Interpersonal and Organizational
Interpersonal- Benefits fellow coworkers beyond normal job expectations
Organizational - Benefits the larger organizations beyond normal job expectations
i. how is Citizenship Behavior related to organizational outcomes? - correct answer ✔✔Maintaining a
good attitude with coworkers will allow for a cohesive working environment, as well as representing the
organization in a positive way when out in public.
How is Citizenship Behavior related to individual outcomes? - correct answer ✔✔citizenship behaviors
can influence outcomes such as supervisor evaluations, salary, and promotions, even after task
performance is considered
i. How are different Counterproductive Behaviors related to each other? - correct answer ✔✔They both
involve behaviors that intentionally hinder organizational goal accomplishment.
hat is the relationship between Counterproductive Behaviors and Task Performance - correct answer
✔✔i. There is a weak correlation between task performance and counterproductive behaviors,
sometimes the best task performers are the ones who can best get away with counterproductive actions
What is the relationship between Counterproductive Behaviors and Citizenship Behavior - correct answer
✔✔i. There is a strong relationship between citizenship and counterproductive behaviors because if an
Test 1
Job Performance - correct answer ✔✔The value of the set of behaviors that contributes, either positively
or negatively, to organizational goal accomplishment"
1) What are the advantages of studying behavioral v. results-based indicators of job performance? -
correct answer ✔✔Looking at results may appear more objective, match more easily with job
goals/description and more strongly related to organizations "bottom line"
Looking at behaviors may be sometimes easier to evaluate individual performance in team situations,
easier to determine what's driving good/bad performance (for development)
1) How do we measure job performance? - correct answer ✔✔a. Two methods:
Results vs. Behaviors
1) How to conduct a job analysis - correct answer ✔✔Identify behaviors for measurement.
Create a scale that assesses the extent to which the employee performs each behavior.
1) What are the dimensions of Job Performance? - correct answer ✔✔Routine Task Performance -
Involves well-known responses to demands that occur in a normal routine, or otherwise predictable way
Adaptive Task Performance - or more commonly adaptability involves employee responses to task
demands that are novel, unusual, or, at the very least, unpredictable
Creative task performance - involves the development of ideas or physical outcomes that are both novel
and useful
a. What is the difference between Task Performance, Citizenship Behavior,
, and Counterproductive Behavior? - correct answer ✔✔Task performance has to do with the assessment
of individual behaviors that they contribute to an organization.
Citizenship behaviors are voluntarily acts that may or may not be rewarded but contribute to the
organization by improving the work environment.
Counterproductive Behaviors are acts that that may hinder the performance of fellow colleagues or the
organization itself.
a. What are the dimensions to Citizenship Behavior? - correct answer ✔✔The dimensions to Citizenship
Behavior are Interpersonal and Organizational
Interpersonal- Benefits fellow coworkers beyond normal job expectations
Organizational - Benefits the larger organizations beyond normal job expectations
i. how is Citizenship Behavior related to organizational outcomes? - correct answer ✔✔Maintaining a
good attitude with coworkers will allow for a cohesive working environment, as well as representing the
organization in a positive way when out in public.
How is Citizenship Behavior related to individual outcomes? - correct answer ✔✔citizenship behaviors
can influence outcomes such as supervisor evaluations, salary, and promotions, even after task
performance is considered
i. How are different Counterproductive Behaviors related to each other? - correct answer ✔✔They both
involve behaviors that intentionally hinder organizational goal accomplishment.
hat is the relationship between Counterproductive Behaviors and Task Performance - correct answer
✔✔i. There is a weak correlation between task performance and counterproductive behaviors,
sometimes the best task performers are the ones who can best get away with counterproductive actions
What is the relationship between Counterproductive Behaviors and Citizenship Behavior - correct answer
✔✔i. There is a strong relationship between citizenship and counterproductive behaviors because if an
