SALESFORCE ADVANCED ADMIN PRACTICE
QUESTIONS COMBINED
What is a capability of Territory Management?
a) It grants access to records based on profiles
b) It grants access to records based on role hierarchy
c) It grants access to records regardless of ownership
d) It grants access to records based on ownership - Answers-c) It grants access to
records regardless of ownership
UC categorizes its accounts with one of two status values - Prospect or Customer. The
administrator wants to automatically change the value from Prospect to Customer when
an opportunity is Won. What can the administrator do to accomplish this?
a) Use Visualforce to update the Account Status field
b) Create an opportunity workflow rule that updates the Account Status field
c) Use an Apex trigger to update the Account Status field
d) Create an account workflow rule that updates the Account Status field - Answers-b)
Create an opportunity workflow rule that updates the Account Status field
A human resources executive needs CRED access to the Candidate customer object in
the Recruiting App. Currently, only the system administrators have this level of access
to the Candidate object. What can an administrator do to meet this requirement?
Choose 2
a) Create a sharing rule
b) Create a permission set
c) Adjust the organization-wide defaults
d) Create a custom profile - Answers-b) Create a permission set
d) Create a custom profile
What is a consideration for creating a master-detail relationship between two custom
objects? (choose 3)
a) The master object is the primary object in a standard report type
b) The child record is deleted when its parent record is deleted
c) Custom summary fields can be created on the child record
d) The child record remains when its parent record is deleted
e) The related lookup field is a required field on the child object - Answers-a) The
master object is the primary object in a standard report type
b) The child record is deleted when its parent record is deleted
e) The related lookup field is a required field on the child object
An administrator changed the label of a custom field in the sandbox environment. How
can the administrator move the relabeled field from the sandbox to a production
environment? (choose 2)
a) Add the re-labeled field to a change set and upload to production
b) Add the relabeled list to a managed package and upload to production
,c) Upload the relabeled field to production using the Data loader
d) Manually change the label of the field in production - Answers-a) Add the re-labeled
field to a change set and upload to production
d) Manually change the label of the field in production
The administrator at UC has been asked to setup an approval process that ensures the
hiring manager has approved the salary that HR will be offering the candidate. If the
offered salary is over $125,000, the appropriate regional director also needs to approve
the salary before HR makes the offer. How can the system be configured to automate
the routing of the approval request to the correct regional director?
a) Implement territory management and assign the hiring manager and the regional
director to the same territory
b) Assign the regional director to a role that is above the hiring manager in the role
hierarchy
c) Create a lookup field on the user record to store the name of the appropriate regional
director
d) Create a hierarchical relationship field on the user record to store the name of the
appropriate regional director - Answers-c) Create a lookup field on the user record to
store the name of the appropriate regional director
What tool can be used to move metadata between two production environments?
(Choose 2)
a) Force.com Migration Tool
b) Force.com IDE
c) Force.com SOAP API
d) Change sets - Answers-a) Force.com Migration Tool
b) Force.com IDE
How can an administrator improve the relevance of search results for support agents
searching for Knowledge articles to solve cases? Choose 3
a) Define synonyms for common search terms
b) Pre-populate article search filters based on the value of case fields
c) Create a record type for each data category
d) Create data categories and assign articles to each category
e) Enable feed tracking on all relevant article types - Answers-c) Create a record type
for each data category
d) Create data categories and assign articles to each category
e) Enable feed tracking on all relevant article types
What is a capability of Live Agent in the Service Cloud Console? Choose 3
a) Chats can be transferred to other agents
b) The Details tab can be used to see information about the visitor
c) Multiple visitors can chat in one window
d) The Articles tool can be used to search for Knowledge articles
,e) Approval processes can be used to escalate cases in the chat window - Answers-a)
Chats can be transferred to other agents
b) The Details tab can be used to see information about the visitor
d) The Articles tool can be used to search for Knowledge articles
Universal Containers wants to ensure all new Opportunity records have unique names.
What can the administrator do to ensure that no duplicate Opportunity names exist?
a) Mark the standard Opportunity name fields as unique
b) Create a required lookup field to other opportunities on the Opportunity object
c) Create a validation rule to ensure all Opportunity names are unique
d) Ask a developer to code an Apex Trigger to ensure all Opportunity names are unique
- Answers-c) Create a validation rule to ensure all Opportunity names are unique
UC has a workflow rule that sends an email alert to the VP of Sales when a large deal is
won. The VP is reporting that these emails are not being delivered. What tool could be
used to determine the problem? Choose 2.
a) Email log
b) Debug log
c) System audit trail
d) Workflow monitor - Answers-a) Email log
b) Debug log
What permission can be granted using delegated administration? (Choose 3)
a) Create new roles
b) Reset user passwords
c) Modify ALL Data system permissions
d) Manage customer object administration
e) Log in as another users - Answers-b) Reset user passwords
d) Manage customer object administration
e) Log in as another users
Cases at Universal Containers can take hours, days or weeks to close, depending upon
their complexity. A customer service manager at Universal Containers needs to track
the number of open cases to ensure there are enough staff available to handle them.
What can be used to show open cases over time?
a) Summary report
b) Matrix report
c) Joined report
d) Analytic snapshot - Answers-d) Analytic snapshot
How can an administrator use automation to streamline knowledge article management
process?(choose 2)
a) Create an approval process that ensures all FAQ articles are approved by a specific
reviewer
b) Create a validation rule that updates an article when a support user reports an error
during an article review process
, c) Set up a workflow rule that sends an email alert to the article type owner when a new
article is created from a case
d) Configure an escalation rule that assigns all article drafts to an article reviewer -
Answers-a) Create an approval process that ensures all FAQ articles are approved by a
specific reviewer
c) Set up a workflow rule that sends an email alert to the article type owner when a new
article is created from a case
UC wants to create a scorecard report to help its management team better understand
the performance and related activities for the sales representatives. Which approach
would provide the information required to achieve this?
a) Create a joined report that contains user, opportunity, and activity data
b) Create a summary report of opportunities bucketed by activity count
c) Create a custom report type that contains user, opportunity, and activity data
d) Create an analytic snapshot to summarize desired data - Answers-a) Create a joined
report that contains user, opportunity, and activity data
When using Collaborative Forecasts, what capability is available to users assigned as
Forecast Managers? Choose 2.
a) Ability to adjust the forecasts of all users directly below them in the forecast hierarchy
b) Ability to enable which users have the ability to forecast in the forecast hierarchy
c) Ability to view the forecast of all users below them in the forecast hierarchy
d) Ability to adjust the opportunities of all users below them in the forecast hierarchy -
Answers-a) Ability to adjust the forecasts of all users directly below them in the forecast
hierarchy
c) Ability to view the forecast of all users below them in the forecast hierarchy
UC is working on an implementation strategy for Salesforce CRM Content and wants to
ensure consistent tagging across and within its libraries, minimizing accidental
duplication of tags. What action can be taken to ensure this consistent tagging in
Universal Container's libraries? (Choose 2)
a) Establish tag names with contributors upon the creation of a library
b) Create a workflow email alert for unrelated tags within a library
c) Enable restricted tagging upon the creation of a library
d) Change the Tag field to a pre-populated picklist - Answers-a) Establish tag names
with contributors upon the creation of a library
c) Enable restricted tagging upon the creation of a library
UC needs to ensure that new job applicant records are associated to a position record
when they are created. However, the company also wants to ensure that deleting a
position record does not delete all the associated job applicants. How can the
administrator meet these requirements?
a) Create a lookup relationship and make the field required on the Job Applicants page
layout
b) Create a master detail relationship and a validation rule on the Position object
c) Create a lookup relationship and a validation rule on the Job Applicants object
QUESTIONS COMBINED
What is a capability of Territory Management?
a) It grants access to records based on profiles
b) It grants access to records based on role hierarchy
c) It grants access to records regardless of ownership
d) It grants access to records based on ownership - Answers-c) It grants access to
records regardless of ownership
UC categorizes its accounts with one of two status values - Prospect or Customer. The
administrator wants to automatically change the value from Prospect to Customer when
an opportunity is Won. What can the administrator do to accomplish this?
a) Use Visualforce to update the Account Status field
b) Create an opportunity workflow rule that updates the Account Status field
c) Use an Apex trigger to update the Account Status field
d) Create an account workflow rule that updates the Account Status field - Answers-b)
Create an opportunity workflow rule that updates the Account Status field
A human resources executive needs CRED access to the Candidate customer object in
the Recruiting App. Currently, only the system administrators have this level of access
to the Candidate object. What can an administrator do to meet this requirement?
Choose 2
a) Create a sharing rule
b) Create a permission set
c) Adjust the organization-wide defaults
d) Create a custom profile - Answers-b) Create a permission set
d) Create a custom profile
What is a consideration for creating a master-detail relationship between two custom
objects? (choose 3)
a) The master object is the primary object in a standard report type
b) The child record is deleted when its parent record is deleted
c) Custom summary fields can be created on the child record
d) The child record remains when its parent record is deleted
e) The related lookup field is a required field on the child object - Answers-a) The
master object is the primary object in a standard report type
b) The child record is deleted when its parent record is deleted
e) The related lookup field is a required field on the child object
An administrator changed the label of a custom field in the sandbox environment. How
can the administrator move the relabeled field from the sandbox to a production
environment? (choose 2)
a) Add the re-labeled field to a change set and upload to production
b) Add the relabeled list to a managed package and upload to production
,c) Upload the relabeled field to production using the Data loader
d) Manually change the label of the field in production - Answers-a) Add the re-labeled
field to a change set and upload to production
d) Manually change the label of the field in production
The administrator at UC has been asked to setup an approval process that ensures the
hiring manager has approved the salary that HR will be offering the candidate. If the
offered salary is over $125,000, the appropriate regional director also needs to approve
the salary before HR makes the offer. How can the system be configured to automate
the routing of the approval request to the correct regional director?
a) Implement territory management and assign the hiring manager and the regional
director to the same territory
b) Assign the regional director to a role that is above the hiring manager in the role
hierarchy
c) Create a lookup field on the user record to store the name of the appropriate regional
director
d) Create a hierarchical relationship field on the user record to store the name of the
appropriate regional director - Answers-c) Create a lookup field on the user record to
store the name of the appropriate regional director
What tool can be used to move metadata between two production environments?
(Choose 2)
a) Force.com Migration Tool
b) Force.com IDE
c) Force.com SOAP API
d) Change sets - Answers-a) Force.com Migration Tool
b) Force.com IDE
How can an administrator improve the relevance of search results for support agents
searching for Knowledge articles to solve cases? Choose 3
a) Define synonyms for common search terms
b) Pre-populate article search filters based on the value of case fields
c) Create a record type for each data category
d) Create data categories and assign articles to each category
e) Enable feed tracking on all relevant article types - Answers-c) Create a record type
for each data category
d) Create data categories and assign articles to each category
e) Enable feed tracking on all relevant article types
What is a capability of Live Agent in the Service Cloud Console? Choose 3
a) Chats can be transferred to other agents
b) The Details tab can be used to see information about the visitor
c) Multiple visitors can chat in one window
d) The Articles tool can be used to search for Knowledge articles
,e) Approval processes can be used to escalate cases in the chat window - Answers-a)
Chats can be transferred to other agents
b) The Details tab can be used to see information about the visitor
d) The Articles tool can be used to search for Knowledge articles
Universal Containers wants to ensure all new Opportunity records have unique names.
What can the administrator do to ensure that no duplicate Opportunity names exist?
a) Mark the standard Opportunity name fields as unique
b) Create a required lookup field to other opportunities on the Opportunity object
c) Create a validation rule to ensure all Opportunity names are unique
d) Ask a developer to code an Apex Trigger to ensure all Opportunity names are unique
- Answers-c) Create a validation rule to ensure all Opportunity names are unique
UC has a workflow rule that sends an email alert to the VP of Sales when a large deal is
won. The VP is reporting that these emails are not being delivered. What tool could be
used to determine the problem? Choose 2.
a) Email log
b) Debug log
c) System audit trail
d) Workflow monitor - Answers-a) Email log
b) Debug log
What permission can be granted using delegated administration? (Choose 3)
a) Create new roles
b) Reset user passwords
c) Modify ALL Data system permissions
d) Manage customer object administration
e) Log in as another users - Answers-b) Reset user passwords
d) Manage customer object administration
e) Log in as another users
Cases at Universal Containers can take hours, days or weeks to close, depending upon
their complexity. A customer service manager at Universal Containers needs to track
the number of open cases to ensure there are enough staff available to handle them.
What can be used to show open cases over time?
a) Summary report
b) Matrix report
c) Joined report
d) Analytic snapshot - Answers-d) Analytic snapshot
How can an administrator use automation to streamline knowledge article management
process?(choose 2)
a) Create an approval process that ensures all FAQ articles are approved by a specific
reviewer
b) Create a validation rule that updates an article when a support user reports an error
during an article review process
, c) Set up a workflow rule that sends an email alert to the article type owner when a new
article is created from a case
d) Configure an escalation rule that assigns all article drafts to an article reviewer -
Answers-a) Create an approval process that ensures all FAQ articles are approved by a
specific reviewer
c) Set up a workflow rule that sends an email alert to the article type owner when a new
article is created from a case
UC wants to create a scorecard report to help its management team better understand
the performance and related activities for the sales representatives. Which approach
would provide the information required to achieve this?
a) Create a joined report that contains user, opportunity, and activity data
b) Create a summary report of opportunities bucketed by activity count
c) Create a custom report type that contains user, opportunity, and activity data
d) Create an analytic snapshot to summarize desired data - Answers-a) Create a joined
report that contains user, opportunity, and activity data
When using Collaborative Forecasts, what capability is available to users assigned as
Forecast Managers? Choose 2.
a) Ability to adjust the forecasts of all users directly below them in the forecast hierarchy
b) Ability to enable which users have the ability to forecast in the forecast hierarchy
c) Ability to view the forecast of all users below them in the forecast hierarchy
d) Ability to adjust the opportunities of all users below them in the forecast hierarchy -
Answers-a) Ability to adjust the forecasts of all users directly below them in the forecast
hierarchy
c) Ability to view the forecast of all users below them in the forecast hierarchy
UC is working on an implementation strategy for Salesforce CRM Content and wants to
ensure consistent tagging across and within its libraries, minimizing accidental
duplication of tags. What action can be taken to ensure this consistent tagging in
Universal Container's libraries? (Choose 2)
a) Establish tag names with contributors upon the creation of a library
b) Create a workflow email alert for unrelated tags within a library
c) Enable restricted tagging upon the creation of a library
d) Change the Tag field to a pre-populated picklist - Answers-a) Establish tag names
with contributors upon the creation of a library
c) Enable restricted tagging upon the creation of a library
UC needs to ensure that new job applicant records are associated to a position record
when they are created. However, the company also wants to ensure that deleting a
position record does not delete all the associated job applicants. How can the
administrator meet these requirements?
a) Create a lookup relationship and make the field required on the Job Applicants page
layout
b) Create a master detail relationship and a validation rule on the Position object
c) Create a lookup relationship and a validation rule on the Job Applicants object
