CMAA EXAM ACTUAL EXAM AND PRACTICE QUESTIONS
300 QUESTIONS AND CORRECT DETAILED ANSWERS
(VERIFIED ANSWERS) |ALREADY GRADED A
What qualities should an MA posess? - ANSWER: Dependability
Courtesy
Initiative
Interpersonal Skills
An implied contract in which the physician is expected to assess and treat the patient
with the same amount of knowledge, skill, and judgement as another physician
under the same circumstances. - ANSWER: Physician-Patient Relationship
What are the rules that must be followed under the Physician-Patient Relationship? -
ANSWER: The patient is expected to compensate the physician for all services
provided.
The patient is expected to adhere to any directions or guidance provided by the
physician.
If the physician terminates the contract, the patient must be provided with advance
notice of these intentions as well as given enough time to seek the services of
another physician.
This is apparent through the action of seeking the services of a physician. - ANSWER:
Implied Consent
A form that states the patient's understanding of the prescribed treatment as well as
its accompanying risks; usually signed prior to operations or procedures to be
conducted. - ANSWER: Informed Consent
This states that a volunteer is not held liable for any civil damages that may occur as
a result of their efforts to provide emergency care. - ANSWER: Good Samaritan Act
This document was developed to ensure the fairness and effectiveness of the
healthcare system, as well as encourage people to take an interest in the
improvement of their health. - ANSWER: Patient's Bill of Rights
The discontinuation of medical care without proper notification. - ANSWER:
Abandonment
The usage of an impartial third party for the hearing and determination of a dispute.
- ANSWER: Arbitration
The unlawful use of force or violence; physical contact of a person without his
permission. - ANSWER: Battery
,The failure to provide the necessary care that is required for a person's situation. -
ANSWER: Negligence
Laws enacted by the legislative branch of a government. - ANSWER: Statutes
What are the guidelines for proper phone etiquette? - ANSWER: Answer the
telephone promptly and kindly.
Be sure to properly speak into the phone.
Be sure to give the caller your undivided attention.
Speak clearly and distinctly.
Always be courteous.
Be sure to ask the caller's permission before placing them on hold.
Never allow an angry or aggressive caller to upset you; remain calm and composed.
What is verbal communication? - ANSWER: The use of the language or the actual
words spoken.
What are some of the key components of verbal communication? - ANSWER: Sound
Words
Speaking
Language
This is the use of eye contact, body language, facial expression, or symbolic
expressions to communicate a message. - ANSWER: Nonverbal Communication
This rule establishes regulations for the use and disclosure of protected health
information and mandates that all patients be provided a copy of privacy policies
when treated in a doctor's office or when admitted to any health care facility. -
ANSWER: HIPAA Patient Privacy Rule
How do you create a comfortable environment? - ANSWER: Refrain from making
jokes or negative remarks that demean the abilities, skills, or aspects of co-workers.
Be patient and respectful when speaking with a caller that does not speak English
clearly.
What are the characteristics when selecting an appointment book? - ANSWER: Its
size in consideration of the amount of desk space available.
Its ability to accomodate the number of appointments made.
Comfort for writing.
Adequate space for all details necessary.
What is a matrix? - ANSWER: The advance preparation to enable the MA to schedule
patients both accurately and efficiently.
What information should be marked before scheduling patients? - ANSWER: Times
the physician is not available to see patients.
Hospital rounds, meetings.
, Physician's days off, holidays, lunch/dinner breaks etc.
A certain number of patients are scheduled to arrive at the same time and the
patients are seen in the order in which they arrive. - ANSWER: Wave Scheduling
Small groups of patients are scheduled at intervals throughout the hour. - ANSWER:
Modified Wave Scheduling
Scheduling two patients to see the physician at the same time. - ANSWER: Double
Booking
What should be done when scheduling a new patient? - ANSWER: Obtain and verify
general information.
Gather appropriate information regarding a patient referral.
Determine the patient's chief complaint.
Make the patient aware of the various dates and times they are available to come in.
Enter the appropriate time for the appointment.
Determine the proper financial arrangments for the patient's appointment.
Provide directions as needed.
Verify information.
What should be done when scheduling established patients? - ANSWER: Gather the
appropriate information in order to properly identify the patient.
Ask the reason for the patient's request for an appointment.
Determine which member of the practice they would like to see, if necessary.
Provide the patient with two options for the date and time they will be able to come
in.
Enter the appropriate time for the appointment.
Verify information.
Provide patient with appointment card if necessary.
Immediate or urgent care for patients who need immediate assistance for recently-
developed diagnoses. - ANSWER: Acute Care
A health professional who can diagnose and treat under the supervision of a
physician. - ANSWER: Physician's Assistance (PA)
The physician who has overall responsibility for a hospitalized patient. - ANSWER:
Attending Physician
A physician who provides direct care to patients admitted to a hospital. - ANSWER:
Hospitalist
Care for patients who have diagnoses that health care workers can quickly resolve. -
ANSWER: Short-Term Care
300 QUESTIONS AND CORRECT DETAILED ANSWERS
(VERIFIED ANSWERS) |ALREADY GRADED A
What qualities should an MA posess? - ANSWER: Dependability
Courtesy
Initiative
Interpersonal Skills
An implied contract in which the physician is expected to assess and treat the patient
with the same amount of knowledge, skill, and judgement as another physician
under the same circumstances. - ANSWER: Physician-Patient Relationship
What are the rules that must be followed under the Physician-Patient Relationship? -
ANSWER: The patient is expected to compensate the physician for all services
provided.
The patient is expected to adhere to any directions or guidance provided by the
physician.
If the physician terminates the contract, the patient must be provided with advance
notice of these intentions as well as given enough time to seek the services of
another physician.
This is apparent through the action of seeking the services of a physician. - ANSWER:
Implied Consent
A form that states the patient's understanding of the prescribed treatment as well as
its accompanying risks; usually signed prior to operations or procedures to be
conducted. - ANSWER: Informed Consent
This states that a volunteer is not held liable for any civil damages that may occur as
a result of their efforts to provide emergency care. - ANSWER: Good Samaritan Act
This document was developed to ensure the fairness and effectiveness of the
healthcare system, as well as encourage people to take an interest in the
improvement of their health. - ANSWER: Patient's Bill of Rights
The discontinuation of medical care without proper notification. - ANSWER:
Abandonment
The usage of an impartial third party for the hearing and determination of a dispute.
- ANSWER: Arbitration
The unlawful use of force or violence; physical contact of a person without his
permission. - ANSWER: Battery
,The failure to provide the necessary care that is required for a person's situation. -
ANSWER: Negligence
Laws enacted by the legislative branch of a government. - ANSWER: Statutes
What are the guidelines for proper phone etiquette? - ANSWER: Answer the
telephone promptly and kindly.
Be sure to properly speak into the phone.
Be sure to give the caller your undivided attention.
Speak clearly and distinctly.
Always be courteous.
Be sure to ask the caller's permission before placing them on hold.
Never allow an angry or aggressive caller to upset you; remain calm and composed.
What is verbal communication? - ANSWER: The use of the language or the actual
words spoken.
What are some of the key components of verbal communication? - ANSWER: Sound
Words
Speaking
Language
This is the use of eye contact, body language, facial expression, or symbolic
expressions to communicate a message. - ANSWER: Nonverbal Communication
This rule establishes regulations for the use and disclosure of protected health
information and mandates that all patients be provided a copy of privacy policies
when treated in a doctor's office or when admitted to any health care facility. -
ANSWER: HIPAA Patient Privacy Rule
How do you create a comfortable environment? - ANSWER: Refrain from making
jokes or negative remarks that demean the abilities, skills, or aspects of co-workers.
Be patient and respectful when speaking with a caller that does not speak English
clearly.
What are the characteristics when selecting an appointment book? - ANSWER: Its
size in consideration of the amount of desk space available.
Its ability to accomodate the number of appointments made.
Comfort for writing.
Adequate space for all details necessary.
What is a matrix? - ANSWER: The advance preparation to enable the MA to schedule
patients both accurately and efficiently.
What information should be marked before scheduling patients? - ANSWER: Times
the physician is not available to see patients.
Hospital rounds, meetings.
, Physician's days off, holidays, lunch/dinner breaks etc.
A certain number of patients are scheduled to arrive at the same time and the
patients are seen in the order in which they arrive. - ANSWER: Wave Scheduling
Small groups of patients are scheduled at intervals throughout the hour. - ANSWER:
Modified Wave Scheduling
Scheduling two patients to see the physician at the same time. - ANSWER: Double
Booking
What should be done when scheduling a new patient? - ANSWER: Obtain and verify
general information.
Gather appropriate information regarding a patient referral.
Determine the patient's chief complaint.
Make the patient aware of the various dates and times they are available to come in.
Enter the appropriate time for the appointment.
Determine the proper financial arrangments for the patient's appointment.
Provide directions as needed.
Verify information.
What should be done when scheduling established patients? - ANSWER: Gather the
appropriate information in order to properly identify the patient.
Ask the reason for the patient's request for an appointment.
Determine which member of the practice they would like to see, if necessary.
Provide the patient with two options for the date and time they will be able to come
in.
Enter the appropriate time for the appointment.
Verify information.
Provide patient with appointment card if necessary.
Immediate or urgent care for patients who need immediate assistance for recently-
developed diagnoses. - ANSWER: Acute Care
A health professional who can diagnose and treat under the supervision of a
physician. - ANSWER: Physician's Assistance (PA)
The physician who has overall responsibility for a hospitalized patient. - ANSWER:
Attending Physician
A physician who provides direct care to patients admitted to a hospital. - ANSWER:
Hospitalist
Care for patients who have diagnoses that health care workers can quickly resolve. -
ANSWER: Short-Term Care
