NCOM 1000 FINAL QUESTIONS
WITH ALL CORRECT ANSWERS
Team - ANSWER-characterized to a great extent by their goals, norms,
membership roles, and expertise
Stages of Team Development - ANSWER-forming, storming, norming,
performing, adjourning
Forming - ANSWER-the first stage of team development, in which team
members meet each other, form initial impressions, and begin to establish
team norms
Storming - ANSWER-the second stage of development, characterized by
conflict and disagreement, in which team members disagree over what the
team should do and how it should do it
,Norming - ANSWER-the third stage of team development, in which team
members begin to settle into their roles, group cohesion grows, and positive
team norms develop
Adjouring - ANSWER-members prepare for disbandment
Benefits of working in teams - ANSWER-share the same norms, goals,
membership roles, and expertise
Crew resource management (CRM) - ANSWER-An operational practice
designed to enhance communication and teamwork, and to thereby reduce
preventable errors
Team STEPPS - ANSWER-Team Strategies and Tools to Enhance Performance
and Patient Safety
Influence by how CRM addressed safety problems in the aviation industry,
but is specifically developed for the healthcare industry
Encourages huddles and debriefs before and after teamwork
Professionals from all regions will be prepared to bring their expertise to
their various teams wherever they go learning from others and focusing on
safe, quality care
, Transactional - ANSWER-two way process of communication including
feedback
sender and receiver each contribute to facilitate effective communication
Reflective (active) listening - ANSWER-demonstrate empathy for the patient
and that their message is understood
1. make speaker the priority
2. validate to show interest, understanding and concern
Importance of groups and team dynamics - ANSWER-Effective teamwork in
healthcare is an essential component of a healthy organizational culture, and
it requires followership and leadership from all staff as well as patients and
families
Intrapersonal communication - ANSWER-communication with oneself
Transpersonal communication - ANSWER-interaction that occurs within a
person's spiritual domain
WITH ALL CORRECT ANSWERS
Team - ANSWER-characterized to a great extent by their goals, norms,
membership roles, and expertise
Stages of Team Development - ANSWER-forming, storming, norming,
performing, adjourning
Forming - ANSWER-the first stage of team development, in which team
members meet each other, form initial impressions, and begin to establish
team norms
Storming - ANSWER-the second stage of development, characterized by
conflict and disagreement, in which team members disagree over what the
team should do and how it should do it
,Norming - ANSWER-the third stage of team development, in which team
members begin to settle into their roles, group cohesion grows, and positive
team norms develop
Adjouring - ANSWER-members prepare for disbandment
Benefits of working in teams - ANSWER-share the same norms, goals,
membership roles, and expertise
Crew resource management (CRM) - ANSWER-An operational practice
designed to enhance communication and teamwork, and to thereby reduce
preventable errors
Team STEPPS - ANSWER-Team Strategies and Tools to Enhance Performance
and Patient Safety
Influence by how CRM addressed safety problems in the aviation industry,
but is specifically developed for the healthcare industry
Encourages huddles and debriefs before and after teamwork
Professionals from all regions will be prepared to bring their expertise to
their various teams wherever they go learning from others and focusing on
safe, quality care
, Transactional - ANSWER-two way process of communication including
feedback
sender and receiver each contribute to facilitate effective communication
Reflective (active) listening - ANSWER-demonstrate empathy for the patient
and that their message is understood
1. make speaker the priority
2. validate to show interest, understanding and concern
Importance of groups and team dynamics - ANSWER-Effective teamwork in
healthcare is an essential component of a healthy organizational culture, and
it requires followership and leadership from all staff as well as patients and
families
Intrapersonal communication - ANSWER-communication with oneself
Transpersonal communication - ANSWER-interaction that occurs within a
person's spiritual domain
