NCOM 1000 (Unit 1-4) Exam
Questions and Answers 100%
Correct
Interpersonal - ANSWER-The exchange of thoughts, feelings, and beliefs between
two or more people
Intrapersonal - ANSWER-Communication with oneself
Self-reflection
Transpersonal - ANSWER-interaction that occurs within a person's spiritual domain
Small Group - ANSWER-Interaction of that occurs when a small number of people
come together
Public communication - ANSWER-Interaction with an audience. Nurses can speak
about health-related topics. Effective communication can increase the
understanding and knowledge of important health issues.
Linear - ANSWER-One-way process of communication applying the elements of
communication. no feedback.
Transactional - ANSWER-Two-way process of communication including feedback.
Sender & receiver each contribute to facilitate effective communication.
Reflective (Active) Listening - ANSWER-Primary objective is to demonstrate empathy
for the patient and that their message is understood.
1. Make the speaker the priority.
2.Validate to show interest, understanding and concern.
, Passive (Attentive) Listening - ANSWER-encourages a mutual approach in which all
participants are paying attention to each other.
5 Aspects of emotional intelligence - ANSWER-Self-Awareness, Self-Regulation,
Empathy, Social Skills, Motivation
Self-awareness - ANSWER-understanding one's feelings, being in touch with the past
and present to contribute with those emotions. (relational practice/ EI)
Self-regulation - ANSWER-how a person responds to various situation.
ability to acknowledge thoughts & feelings to respond appropriately and effectively.
Able to adapt
Competitive (combative) Listening - ANSWER-focuses on disagreeing or arguing with
the speaker and moving the conversation in a direction in which the listener wants
to go.
A competitive listener is always thinking about a response to challenge the speaker
rather than really listening to what they have to say.
5 stages of listening - ANSWER-1. Hearing: hearing words or understanding sign
language to receive a message
2. Attending: the listeners focus on the verbal and non-verbal expressions of the
person speaking
3. Understanding: best established by paraphrasing, clarifying, and avoiding
assumptions
4. Remembering: writing things down, etc
5. Responding: letting the speaker know they are understood, ex. a head nod
3 Steps of perceptive checking - ANSWER-1) "Say What"- (your perspective) say
what you though and ask about their view
2) " So What" (their perspective) Listen to their perspective and explore gaps.
3) "Now What" (clarification) Fill perception gaps, build empathy.
Emotional intelligence - ANSWER-Awareness of how we feel, express and act on our
emotions impacts our ability to listen respectfully and communicate assertively.
Questions and Answers 100%
Correct
Interpersonal - ANSWER-The exchange of thoughts, feelings, and beliefs between
two or more people
Intrapersonal - ANSWER-Communication with oneself
Self-reflection
Transpersonal - ANSWER-interaction that occurs within a person's spiritual domain
Small Group - ANSWER-Interaction of that occurs when a small number of people
come together
Public communication - ANSWER-Interaction with an audience. Nurses can speak
about health-related topics. Effective communication can increase the
understanding and knowledge of important health issues.
Linear - ANSWER-One-way process of communication applying the elements of
communication. no feedback.
Transactional - ANSWER-Two-way process of communication including feedback.
Sender & receiver each contribute to facilitate effective communication.
Reflective (Active) Listening - ANSWER-Primary objective is to demonstrate empathy
for the patient and that their message is understood.
1. Make the speaker the priority.
2.Validate to show interest, understanding and concern.
, Passive (Attentive) Listening - ANSWER-encourages a mutual approach in which all
participants are paying attention to each other.
5 Aspects of emotional intelligence - ANSWER-Self-Awareness, Self-Regulation,
Empathy, Social Skills, Motivation
Self-awareness - ANSWER-understanding one's feelings, being in touch with the past
and present to contribute with those emotions. (relational practice/ EI)
Self-regulation - ANSWER-how a person responds to various situation.
ability to acknowledge thoughts & feelings to respond appropriately and effectively.
Able to adapt
Competitive (combative) Listening - ANSWER-focuses on disagreeing or arguing with
the speaker and moving the conversation in a direction in which the listener wants
to go.
A competitive listener is always thinking about a response to challenge the speaker
rather than really listening to what they have to say.
5 stages of listening - ANSWER-1. Hearing: hearing words or understanding sign
language to receive a message
2. Attending: the listeners focus on the verbal and non-verbal expressions of the
person speaking
3. Understanding: best established by paraphrasing, clarifying, and avoiding
assumptions
4. Remembering: writing things down, etc
5. Responding: letting the speaker know they are understood, ex. a head nod
3 Steps of perceptive checking - ANSWER-1) "Say What"- (your perspective) say
what you though and ask about their view
2) " So What" (their perspective) Listen to their perspective and explore gaps.
3) "Now What" (clarification) Fill perception gaps, build empathy.
Emotional intelligence - ANSWER-Awareness of how we feel, express and act on our
emotions impacts our ability to listen respectfully and communicate assertively.
