NCOM 1000 Exam Questions and
Answers 100% Verified
Intrapersonal communication - ANSWER-communication with oneself
Transpersonal communication - ANSWER-interaction that occurs within a person's
spiritual domain
Interpersonal communication - ANSWER-the exchange of thoughts, feelings, and
beliefs between two or more people
Small Group communication - ANSWER-Interaction that occurs when a small number
of persons meet together
Public communication - ANSWER-Interaction with an audience. Nurses can speak
about health-related topics. Effective communication can increase audiences
knowledge about important health issues.
Linear - ANSWER-One way process of communication applying the elements of
communication
Transactional - ANSWER-Two way process of communication including feedback
Sender & receiver each contribute to facilitate effective communication
Reflective (Active) Listening - ANSWER-Primary objectives are to demonstrate
empathy for the patient and that their message is understood
1. Make the speaker the priority
2. Validate to show interest, understanding and concern
Self-Awareness - ANSWER-ability to identify and understand one's feelings, present
cause, and past experiences that contribute to that emotion
, Self Regulation - ANSWER-ability to acknowledge thoughts & feelings to respond
appropriately and effectively. Able to adapt
Motivation - ANSWER-able to recognize own needs and understand motivation
behind them. Taking initiative & maintaining a positive outlook (optimistic)
Passive (Attentive) Listening - ANSWER-encourages a mutual approach in which all
participants are paying attention to each other
Competitive (Combative) Listening - ANSWER-focuses on disagreeing or arguing
with the speaker and moving the conversation in a direction the listener wants it to
go in
a competitive listener is always thinking about a response to challenge the speaker
rather than really listening to what they are saying
5 Stages of Listening - ANSWER-1. Hearing: hearing words or understanding sign
language to receive a message
2. Attending: the listeners focus on the verbal and non-verbal expressions of the
person speaking
3. Understanding: best established by paraphrasing, clarifying, and avoiding
assumptions
4. Remembering: writing things down, etc
5. Responding: letting the speaker know they are understood, ie a head nod
3 Steps of Perceptive Checking - ANSWER-Step 1 - "Say What" (Your Perspective)
Step 2 - "So What" Listen (Their Perspective)
Step 3 - "Now What" Clarification
Emotional Intelligence - ANSWER-Awareness of how we feel, express, and act on our
emotions impacts our ability to listen respectfully and communicate assertively
The ability to process and manage our emotions when communicating with others
Answers 100% Verified
Intrapersonal communication - ANSWER-communication with oneself
Transpersonal communication - ANSWER-interaction that occurs within a person's
spiritual domain
Interpersonal communication - ANSWER-the exchange of thoughts, feelings, and
beliefs between two or more people
Small Group communication - ANSWER-Interaction that occurs when a small number
of persons meet together
Public communication - ANSWER-Interaction with an audience. Nurses can speak
about health-related topics. Effective communication can increase audiences
knowledge about important health issues.
Linear - ANSWER-One way process of communication applying the elements of
communication
Transactional - ANSWER-Two way process of communication including feedback
Sender & receiver each contribute to facilitate effective communication
Reflective (Active) Listening - ANSWER-Primary objectives are to demonstrate
empathy for the patient and that their message is understood
1. Make the speaker the priority
2. Validate to show interest, understanding and concern
Self-Awareness - ANSWER-ability to identify and understand one's feelings, present
cause, and past experiences that contribute to that emotion
, Self Regulation - ANSWER-ability to acknowledge thoughts & feelings to respond
appropriately and effectively. Able to adapt
Motivation - ANSWER-able to recognize own needs and understand motivation
behind them. Taking initiative & maintaining a positive outlook (optimistic)
Passive (Attentive) Listening - ANSWER-encourages a mutual approach in which all
participants are paying attention to each other
Competitive (Combative) Listening - ANSWER-focuses on disagreeing or arguing
with the speaker and moving the conversation in a direction the listener wants it to
go in
a competitive listener is always thinking about a response to challenge the speaker
rather than really listening to what they are saying
5 Stages of Listening - ANSWER-1. Hearing: hearing words or understanding sign
language to receive a message
2. Attending: the listeners focus on the verbal and non-verbal expressions of the
person speaking
3. Understanding: best established by paraphrasing, clarifying, and avoiding
assumptions
4. Remembering: writing things down, etc
5. Responding: letting the speaker know they are understood, ie a head nod
3 Steps of Perceptive Checking - ANSWER-Step 1 - "Say What" (Your Perspective)
Step 2 - "So What" Listen (Their Perspective)
Step 3 - "Now What" Clarification
Emotional Intelligence - ANSWER-Awareness of how we feel, express, and act on our
emotions impacts our ability to listen respectfully and communicate assertively
The ability to process and manage our emotions when communicating with others
