Define leadership - Answers Social influence. Having a meaningful impact on society
Three types of leaders - Answers Teacher- rule breaker, Hero- responsible for great causes and noble
works, Ruler- motivated by control over others and exercise power
Example of a teacher - Answers Ghandi
Example of a hero - Answers Einstein
Example of a ruler - Answers Hitler
The relationship between environment and individual is important why? - Answers The leader must
interact with the environment to understand their environment
Define transformational leadership - Answers Influence helps change in a work setting. Strong values
and beliefs. Engages the full person of the follower.
Relationship between leader and follower - Answers The follower has respect for authority and
interpersonal trust. Leaders should adjust to new ideas and expectations of a new generation.
10 qualities of a leader - Answers Vision, ability, enthusiasm, stability, concern for others, self-
confidence, persistence, vitality, charisma, and integrity
Importance of vision to a leader - Answers Shows they know where they are going. An ideal image of
what could and should be. Must be clear and and important.
Define ethics - Answers Study of moral judgements and right and wrong conduct.
Excellent team characteristics - Answers Clear mission, informal atmosphere, active listening, trust and
openness, and lots of discussion.
Seven positive roles in groups - Answers Encourager, Clarifier, Harmonizer, Idea Generator, Ignition Key,
Detail specialist, and Standard setter
Seven negative roles in groups - Answers Ego tripper, jokester, above-it-all person, power victim,
avoider, aggressor, and negative artist
Maslow's five categories of human needs - Answers Survival, security, belonging, respect, fulfillment
How to meet needs - Answers 1. Sufficient pay 2. Proper tools and equipment 3. Supportive physical
environment 4. Job security 5. Confidence in management
Define emotional intelligence - Answers Being able to relate to others; deal effectively with people
Why is EI important? - Answers It is how you interact in interpersonal relationships. Human relations
and teamwork can be improved through EI training