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CONCEPTS!!!
,A nurse manager is reviewing the stages of conflict resolution with the
nursing staff. The
nurse manager should instruct the staff to expect the stages of the
conflict to occur in what
order? (Order the steps of the process by placing the letters in the
correct sequence.)
1. The conflict process is latent conflict, which involves awareness of
potential situations that can create conflict.
2. Conflict aftermath, where those involved recognize the positive and
negative
outcomes in how the situation was managed.
3. Felt conflict, where those affected become personally involved.
4. Manifest conflict, where those involved begin to take action
5. Perceived conflict, where those affected are discussing the situation,
but in an impersonal manner. - ANSWER>>1. The conflict process is
latent conflict, which involves awareness of potential situations that can
create conflict.
2. Perceived conflict, where those affected are discussing the situation,
but in an impersonal manner.
3. Felt conflict, where those affected become personally involved.
, 4. Manifest conflict, where those involved begin to take action
5. conflict aftermath, where those involved recognize the positive and
negative
outcomes in how the situation was managed.
Management - ANSWER>>Process of planning, organizing, directing,
and coordinating the work within an organization
Leadership - ANSWER>>Ability to inspire others to achieve a desired
outcome
Authoritative leadership - ANSWER>>makes decisions for the group
motivates by coercion
Good for crisis situations and bureaucratic settings
effective for employees with little or no formal education
Democratic leadership - ANSWER>>Includes the group
motivates by supporting staff achievements
good when cooperation and collaboration are necessary
Laissez-faire - ANSWER>>Makes very few decisions
effective with professional employees