WGU C215 Study Guide - FINAL Exam
Total Quality Management (TQM) Philosophy - ANSWER 1. customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
Process Capability Index (Cpk) - ANSWER Basic function of Six Sigma. Measures
the process potential and performance of processes. The higher the range of Cpk,
the improved is the ability of the process to complete its necessities. Uses both the
process variability and the process specifications to determine whether the process
is "capable."
Six Sigma - ANSWER A disciplined, data-driven approach and methodology for
eliminating defects (driving toward six standard deviations between the mean and
the nearest specification limit) in any process - from manufacturing to transactional
and from product to service.
Design Capacity - ANSWER The theoretical maximum output of a system in a given
period under ideal conditions.
Effective Capacity - ANSWER The capacity a firm expects to achieve given its
current operating constraints.
Location Analysis - ANSWER proximity to customers, transportation, source of labor,
community attitude, proximity to suppliers, and many other factors.
Line Processes - ANSWER A type of process used to produce a large volume of a
standardized product.
Batch Processes - ANSWER A type of process used to produce a small quantity of
products in groups or batches based on customer orders or specifications.
Project Processes - ANSWER A type of process used to make a one-at-a-time
product exactly to customer specifications.
Continuous Processes - ANSWER A type of process that operates continually to
produce a high volume of a fully standardized product.
Bottleneck - ANSWER Longest task in the process.
Flexible Manufacturing System (FMS) - ANSWER A type of automated system that
combines the flexibility of intermittent operations with the efficiency of continuous
operations.
Total Quality Management (TQM) Philosophy - ANSWER 1. customer focus
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
Process Capability Index (Cpk) - ANSWER Basic function of Six Sigma. Measures
the process potential and performance of processes. The higher the range of Cpk,
the improved is the ability of the process to complete its necessities. Uses both the
process variability and the process specifications to determine whether the process
is "capable."
Six Sigma - ANSWER A disciplined, data-driven approach and methodology for
eliminating defects (driving toward six standard deviations between the mean and
the nearest specification limit) in any process - from manufacturing to transactional
and from product to service.
Design Capacity - ANSWER The theoretical maximum output of a system in a given
period under ideal conditions.
Effective Capacity - ANSWER The capacity a firm expects to achieve given its
current operating constraints.
Location Analysis - ANSWER proximity to customers, transportation, source of labor,
community attitude, proximity to suppliers, and many other factors.
Line Processes - ANSWER A type of process used to produce a large volume of a
standardized product.
Batch Processes - ANSWER A type of process used to produce a small quantity of
products in groups or batches based on customer orders or specifications.
Project Processes - ANSWER A type of process used to make a one-at-a-time
product exactly to customer specifications.
Continuous Processes - ANSWER A type of process that operates continually to
produce a high volume of a fully standardized product.
Bottleneck - ANSWER Longest task in the process.
Flexible Manufacturing System (FMS) - ANSWER A type of automated system that
combines the flexibility of intermittent operations with the efficiency of continuous
operations.
