[Date]
HRM3706
Assignment 5
Semester 2 2024
QUESTIONS WITH COMPLETE ANSWERS
, HRM3706 Assignment 5 Semester 2 2024
pERFORMANCE MANAGEMENT AT ZONK’IZIZWE TRADING STORE
Provide advice on how best to align the strategic objectives/goals of Zonk’izizwe
Trading Store with the operational plan of the department and individual
performance goals in order to ensure that the strategic goals are implemented
successfully. Provide relevant examples. [20]
Aligning the strategic objectives of Zonk’izizwe Trading Store with the operational
plan of the department and individual performance goals is crucial for ensuring
successful implementation of these objectives. Here’s a structured approach to
achieve this alignment:
1. Clear Communication of Strategic Objectives
• Define Objectives: Clearly outline the strategic objectives of Zonk’izizwe
Trading Store. For example, if the objective is to increase market share by
15% within a year, this should be communicated to all employees.
• Share Vision and Values: Ensure that the store’s vision and values are
understood by all staff, creating a unified purpose. For instance, if customer
satisfaction is a core value, it should be emphasized in all communications.
2. Develop an Operational Plan
• Operational Goals: Translate strategic objectives into specific, measurable
operational goals. For example, if the strategic goal is to enhance customer
service, operational goals might include reducing average customer wait
times by 20%.
HRM3706
Assignment 5
Semester 2 2024
QUESTIONS WITH COMPLETE ANSWERS
, HRM3706 Assignment 5 Semester 2 2024
pERFORMANCE MANAGEMENT AT ZONK’IZIZWE TRADING STORE
Provide advice on how best to align the strategic objectives/goals of Zonk’izizwe
Trading Store with the operational plan of the department and individual
performance goals in order to ensure that the strategic goals are implemented
successfully. Provide relevant examples. [20]
Aligning the strategic objectives of Zonk’izizwe Trading Store with the operational
plan of the department and individual performance goals is crucial for ensuring
successful implementation of these objectives. Here’s a structured approach to
achieve this alignment:
1. Clear Communication of Strategic Objectives
• Define Objectives: Clearly outline the strategic objectives of Zonk’izizwe
Trading Store. For example, if the objective is to increase market share by
15% within a year, this should be communicated to all employees.
• Share Vision and Values: Ensure that the store’s vision and values are
understood by all staff, creating a unified purpose. For instance, if customer
satisfaction is a core value, it should be emphasized in all communications.
2. Develop an Operational Plan
• Operational Goals: Translate strategic objectives into specific, measurable
operational goals. For example, if the strategic goal is to enhance customer
service, operational goals might include reducing average customer wait
times by 20%.
