YODER WISE CHAPTER #19 PRACTICE
TEST QUESTIONS WITH CORRECT
ANSWERS
A nurse manager is experiencing conflicts between herself and staff members. She had
tried to develop a team by using a shared leadership model to empower the staff. Staff
members are functioning:
a. As a team.
b. Independently.
c. Interdependently.
d. As a group. - Answer-As a group
The nurse manager used a mediator to help resolve conflicts on the unit. During the
mediation process, the nurse manager saw signs of potential team-building. One key
concept of an effective team is:
a. Conflict.
b. Task clarity.
c. Commitment.
d. A designated leader. - Answer-Commitment
A mediator suggested that the nurse manager and staff members decide on a method
to resolve conflicts. It is important to have agreements about how team members will
work together because:
a. If there are no agreements, each member will make up rules about how to handle
disagreements and relationships.
b. People are naturally difficult and will not work well together without such agreements.
c. People will naturally ask for agreements about how to be together.
d. A way to eliminate nonproductive team members must be available. - Answer-If there
are no agreements, each member will make up rules about how to handle
disagreements and relationships
By following a shared leadership model, the nurse manager believes that staff members
will learn to function synergistically. Some teams function synergistically because
members:
a. Do not volunteer unwanted information.
b. Actively listen to each other.
c. Listen to the person who believes he or she is an expert.
d. Do not speak unless they are absolutely sure they are correct in their views. -
Answer-Actively listen to each other
, The chief nursing officer decided that the nurse managers need a series of staff
development programs on team-building through communication and partnerships. She
understood that the nurse managers needed to build confidence in ways of handling
various situations. The greatest deterrent to confidence is:
a. Lack of clarity in the mission.
b. Lack of control of the environment.
c. Fear that one can't handle the consequences.
d. Fear that the boss will not like one's work. - Answer-Fear that one can't handle the
consequences
The mediator noticed that tension was still evident between the nurse manager and staff
members. He informed the chief nursing officer that to begin team-building, it would be
important that everyone:
a. Work together in a respectful, civil manner.
b. Use avoidance techniques when confronted with a conflict.
c. Develop a personal friendship with each other.
d. Socialize frequently outside of work. - Answer-Work together in a respectful, civil
manner
The state of being emotionally impelled, demonstrated by a sense of passion and
dedication to a project or event, describes:
a. Commitment.
b. Control.
c. Willingness to cooperate.
d. Communication. - Answer-Commitment
The mediator suggested to the unit staff that a group agreement needed to be made so
meetings could become productive. For example, the group agreement, "We will speak
supportively," prevents:
a. Expression of opposing ideas.
b. Gossip and making negative comments about absent team members.
c. Efforts to ensure that everyone thinks alike.
d. Votes that oppose motions. - Answer-Gossip and making negative comments about
absent team members
The mediator asked each staff member to reflect on his or her communication style.
Which of the following best describes communication? Communication:
a. Is a reflection of self-analysis.
b. Is a result of thoughtful consideration.
c. Consists of thoughts, ideas, opinions, emotions, and feelings.
TEST QUESTIONS WITH CORRECT
ANSWERS
A nurse manager is experiencing conflicts between herself and staff members. She had
tried to develop a team by using a shared leadership model to empower the staff. Staff
members are functioning:
a. As a team.
b. Independently.
c. Interdependently.
d. As a group. - Answer-As a group
The nurse manager used a mediator to help resolve conflicts on the unit. During the
mediation process, the nurse manager saw signs of potential team-building. One key
concept of an effective team is:
a. Conflict.
b. Task clarity.
c. Commitment.
d. A designated leader. - Answer-Commitment
A mediator suggested that the nurse manager and staff members decide on a method
to resolve conflicts. It is important to have agreements about how team members will
work together because:
a. If there are no agreements, each member will make up rules about how to handle
disagreements and relationships.
b. People are naturally difficult and will not work well together without such agreements.
c. People will naturally ask for agreements about how to be together.
d. A way to eliminate nonproductive team members must be available. - Answer-If there
are no agreements, each member will make up rules about how to handle
disagreements and relationships
By following a shared leadership model, the nurse manager believes that staff members
will learn to function synergistically. Some teams function synergistically because
members:
a. Do not volunteer unwanted information.
b. Actively listen to each other.
c. Listen to the person who believes he or she is an expert.
d. Do not speak unless they are absolutely sure they are correct in their views. -
Answer-Actively listen to each other
, The chief nursing officer decided that the nurse managers need a series of staff
development programs on team-building through communication and partnerships. She
understood that the nurse managers needed to build confidence in ways of handling
various situations. The greatest deterrent to confidence is:
a. Lack of clarity in the mission.
b. Lack of control of the environment.
c. Fear that one can't handle the consequences.
d. Fear that the boss will not like one's work. - Answer-Fear that one can't handle the
consequences
The mediator noticed that tension was still evident between the nurse manager and staff
members. He informed the chief nursing officer that to begin team-building, it would be
important that everyone:
a. Work together in a respectful, civil manner.
b. Use avoidance techniques when confronted with a conflict.
c. Develop a personal friendship with each other.
d. Socialize frequently outside of work. - Answer-Work together in a respectful, civil
manner
The state of being emotionally impelled, demonstrated by a sense of passion and
dedication to a project or event, describes:
a. Commitment.
b. Control.
c. Willingness to cooperate.
d. Communication. - Answer-Commitment
The mediator suggested to the unit staff that a group agreement needed to be made so
meetings could become productive. For example, the group agreement, "We will speak
supportively," prevents:
a. Expression of opposing ideas.
b. Gossip and making negative comments about absent team members.
c. Efforts to ensure that everyone thinks alike.
d. Votes that oppose motions. - Answer-Gossip and making negative comments about
absent team members
The mediator asked each staff member to reflect on his or her communication style.
Which of the following best describes communication? Communication:
a. Is a reflection of self-analysis.
b. Is a result of thoughtful consideration.
c. Consists of thoughts, ideas, opinions, emotions, and feelings.
