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Exam (elaborations)

SWA Exam 2 PASSED Actual Exam Questions and CORRECT Answers

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SWA Exam 2 PASSED Actual Exam Questions and CORRECT Answers What compensation type would we offer a volunteer in an overcapacity flight? - CORRECT ANSWER- GOG or SLV Describe the circumstances in which you would enter a customer comment in the PNR - CORRECT ANSWER- • left item in the ticket counter • fraudulent credit card • special occasion

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September 22, 2024
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SWA Exam 2 PASSED Actual Exam
Questions and CORRECT Answers
What compensation type would we offer a volunteer in an overcapacity flight? - CORRECT
ANSWER- ✔✔GOG or SLV


Describe the circumstances in which you would enter a customer comment in the PNR -
CORRECT ANSWER- ✔✔• left item in the ticket counter
• fraudulent credit card
• special occasion


What type of customers appear on the ineligible to board list? - CORRECT ANSWER- ✔✔•
selectees
• customers with high priority comments


What function would you use to put an A List Customer on standby on an earlier flight? -
CORRECT ANSWER- ✔✔Standby Journey



What forms would you give out in an overcapacity flight? - CORRECT ANSWER- ✔✔•
Notice of Denied Boarding
• Acceptance of Denied Boarding
• Oversale worksheet


Who is authorized to deny boarding an intoxicated customer? - CORRECT ANSWER- ✔✔•
Above the Wing Sup
• Ops agent
• CSA


When does ARD charge a customer an appropriate fare upgrade? - CORRECT ANSWER-
✔✔Voluntary change
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