MICHIGAN BOP PHARMACY
TECHNICIAN EXAM
MICHIGAN BOP PHARMACY TECHNICIAN EXAM WITH GUARANTEED ACCURATE
ANSWERS
What are the 4 service standards for working efficiently that are apart of
the WeCare workflow? - ACCURATE ANSWERS✔✔ 1. Leverage
mySchedule and follow the the workstation assignment board
2. Follow the priority cards at each workstation
3. Work the action queues top down
4. Use the process and systems
What are the 4 service standards for caring more that are apart of the
WeCare workflow? - ACCURATE ANSWERS✔✔ 1. Promptly
acknowledge customers
2. Provide undivided attention to a customer
3. Immediately follow up on issues and use electronic action notes
,4. Help at pick up if there are 3 or more customers in line
Who can staff the drop off workstation? - ACCURATE ANSWERS✔✔
Pharmacist, intern, or technician
What queue does the team member at drop off work out of? -
ACCURATE ANSWERS✔✔ QT or triage queue
What data entry needs to be entered while the customer is present at
drop off? - ACCURATE ANSWERS✔✔ Third Party adjudication
What data entry needs to be done as directed by the triage queue at drop
off? - ACCURATE ANSWERS✔✔ E-scripts, MD calls, faxes, and
voicemails
What is the team member at drop off responsible for? - ACCURATE
ANSWERS✔✔ Third party/insurance problems
What does the team member at drop off always ask the customer? -
ACCURATE ANSWERS✔✔ A preferred contact number
What does the team member at drop off call out to inform production? -
ACCURATE ANSWERS✔✔ Waiters
What are the drop off customer service priorities? - ACCURATE
ANSWERS✔✔ 1. Promptly acknowledge, then serve the customer
,2. Focus on the customer
3. Process the next item (N) in the triage queue
What are the priorities for promptly acknowledging the customer? (1st
priority at drop off) - ACCURATE ANSWERS✔✔ 1. Use a friendly
greeting and offer assistance
2. Call for back up when there are more than 3 customers in line
What are the priorities for focusing on the customer? (2nd priority at
drop off) - ACCURATE ANSWERS✔✔ 1. Complete data entry through
adjudication when there are 3 or fewer prescriptions
2. Thank the customer using their name
What patient information does the team member at drop off need to ask
for or verify? - ACCURATE ANSWERS✔✔ 1. Correct spelling or full
name
2. DOB
3. Home address
4. Medication allergies ( document that you asked the customer. If there
are no allergies the write "NKA" on the prescription)
5. Prescription insurance info since last visit (document any new
insurance on the script)
6. Other medical info (other OTC or prescription medications the patient
may be taking)
7. Safety cap preference (responsibility of the patient to request non-
safety. Do not assume all senior citizens want non-safety)
, 8. Preferred contact phone number if an issue arises
Who can be staffed in the production workstation? - ACCURATE
ANSWERS✔✔ Pharmacist, intern, or technician
What queue does the team member at production work out of? -
ACCURATE ANSWERS✔✔ QP or production queue and may leave
this screen to assist patients who have called on the phone
What does the team member at production do with scripts in the QP? -
ACCURATE ANSWERS✔✔ Print scripts and fill waiters first
What does the team member at production do with phone calls? -
ACCURATE ANSWERS✔✔ Answer the phone and direct the call to
the appropriate person
What does the team member at production do while the customer is on
the phone for a refill? - ACCURATE ANSWERS✔✔ Verify the script
has refills and is in stock
What is the maximum labels should be printed? - ACCURATE
ANSWERS✔✔ A maximum of 3 families at a time
What should the team member at production do if a medication is out-
of-stock or is a partial fill? - ACCURATE ANSWERS✔✔ Contact
customer immediately and complete an action note
TECHNICIAN EXAM
MICHIGAN BOP PHARMACY TECHNICIAN EXAM WITH GUARANTEED ACCURATE
ANSWERS
What are the 4 service standards for working efficiently that are apart of
the WeCare workflow? - ACCURATE ANSWERS✔✔ 1. Leverage
mySchedule and follow the the workstation assignment board
2. Follow the priority cards at each workstation
3. Work the action queues top down
4. Use the process and systems
What are the 4 service standards for caring more that are apart of the
WeCare workflow? - ACCURATE ANSWERS✔✔ 1. Promptly
acknowledge customers
2. Provide undivided attention to a customer
3. Immediately follow up on issues and use electronic action notes
,4. Help at pick up if there are 3 or more customers in line
Who can staff the drop off workstation? - ACCURATE ANSWERS✔✔
Pharmacist, intern, or technician
What queue does the team member at drop off work out of? -
ACCURATE ANSWERS✔✔ QT or triage queue
What data entry needs to be entered while the customer is present at
drop off? - ACCURATE ANSWERS✔✔ Third Party adjudication
What data entry needs to be done as directed by the triage queue at drop
off? - ACCURATE ANSWERS✔✔ E-scripts, MD calls, faxes, and
voicemails
What is the team member at drop off responsible for? - ACCURATE
ANSWERS✔✔ Third party/insurance problems
What does the team member at drop off always ask the customer? -
ACCURATE ANSWERS✔✔ A preferred contact number
What does the team member at drop off call out to inform production? -
ACCURATE ANSWERS✔✔ Waiters
What are the drop off customer service priorities? - ACCURATE
ANSWERS✔✔ 1. Promptly acknowledge, then serve the customer
,2. Focus on the customer
3. Process the next item (N) in the triage queue
What are the priorities for promptly acknowledging the customer? (1st
priority at drop off) - ACCURATE ANSWERS✔✔ 1. Use a friendly
greeting and offer assistance
2. Call for back up when there are more than 3 customers in line
What are the priorities for focusing on the customer? (2nd priority at
drop off) - ACCURATE ANSWERS✔✔ 1. Complete data entry through
adjudication when there are 3 or fewer prescriptions
2. Thank the customer using their name
What patient information does the team member at drop off need to ask
for or verify? - ACCURATE ANSWERS✔✔ 1. Correct spelling or full
name
2. DOB
3. Home address
4. Medication allergies ( document that you asked the customer. If there
are no allergies the write "NKA" on the prescription)
5. Prescription insurance info since last visit (document any new
insurance on the script)
6. Other medical info (other OTC or prescription medications the patient
may be taking)
7. Safety cap preference (responsibility of the patient to request non-
safety. Do not assume all senior citizens want non-safety)
, 8. Preferred contact phone number if an issue arises
Who can be staffed in the production workstation? - ACCURATE
ANSWERS✔✔ Pharmacist, intern, or technician
What queue does the team member at production work out of? -
ACCURATE ANSWERS✔✔ QP or production queue and may leave
this screen to assist patients who have called on the phone
What does the team member at production do with scripts in the QP? -
ACCURATE ANSWERS✔✔ Print scripts and fill waiters first
What does the team member at production do with phone calls? -
ACCURATE ANSWERS✔✔ Answer the phone and direct the call to
the appropriate person
What does the team member at production do while the customer is on
the phone for a refill? - ACCURATE ANSWERS✔✔ Verify the script
has refills and is in stock
What is the maximum labels should be printed? - ACCURATE
ANSWERS✔✔ A maximum of 3 families at a time
What should the team member at production do if a medication is out-
of-stock or is a partial fill? - ACCURATE ANSWERS✔✔ Contact
customer immediately and complete an action note
