FGCU MAN 3025 FINAL EXAM –
SCHAEFFER QUESTIONS AND CORRECT
ANSWERS | LATEST UPDATE
management
✓ -:- integrating the work of people through POLC: planning, organizing,
leading, and controlling the organization's success
efficient
✓ -:- to use resources wisely and cost-effectively
effective
✓ -:- to achieve results, to make the right decisions and to successfully
carry them out
competitive advantage
✓ -:- a set of unique features of a company and its products that are
perceived by the target market as significant and superior to those of the
competition
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sustainability
✓ -:- The ability to keep in existence or maintain. A sustainable
ecosystem is one that can be maintained
strategic planning
✓ -:- done by top managers
tactical planning
✓ -:- done by middle managers
operational planning
✓ -:- done by first-line managers
technical skills
✓ -:- the job-specific knowledge needed to perform well in a specialized
field
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conceptual skills
✓ -:- the ability to think analytically, to visualize an organization as a
whole and understand how the parts work together
human skills (soft skills)
✓ -:- the ability to work well in cooperation with other people to get
things done
historical perspective
✓ -:- classical, behavioral, and quantitative
scientific management
✓ -:- emphasized the scientific study of work methods to improve the
productivity of individual workers
(Frederick W. Taylor)
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administrative management
✓ -:- concerned with managing the total organization
(Fayol & Weber)
bureaucracy
✓ -:- Weber believed it was a rational, efficient, ideal organization based
off principles of logic
Hawthorne effect
✓ -:- employees worked harder if they received added attention, thought
that managers cared about their welfare and that supervisors paid special
attention to them
(Elton Mayo)
Maslow's Hierarchy of Needs
✓ -:- (bottom to top:) physiological, safety, social, esteem, self -
actualization
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