Questions and Answers 100% Pass
a.m. room status report - ✔✔A report detailing the status of each room,
created by a housekeeping supervisor from section housekeepers' reports,
usually created by noon.
accessibility - ✔✔The ease with which guests can enter, leave, and utilize a
property, also applies to the ability of guests in wheelchairs or needing
other assistance to utilize a facility.
adjoining rooms - ✔✔Two hotel rooms that are located next to each other,
but not connected by a door.
airport hotel - ✔✔A hotel located near an airport, usually offering shuttle
service to and from the airport, as well as meeting rooms, and early
checkout.
à-la-carte menu - ✔✔A menu on which each item carries its own price.
all-inclusive resort - ✔✔A resort in which all amenities and services,
including food and beverages, are included in the cost of the room.
Example: Club Med.
, all-suite hotel - ✔✔A hotel in which every room is a suite, with a bedroom
and living room, catering to business travelers.
amenities - ✔✔Services or goods offered to hotel guests in addition to a
basic room, such as soaps, robes, a game room, or a pool.
American plan - ✔✔A hotel pricing plan that includes three meals with the
cost of the room.
back of the house - ✔✔The operational areas of a restaurant, especially
the kitchen.
bed and breakfast (B&B) - ✔✔A private residence that has been turned into
an owner-operated commercial inn, usually with only four or five guest
rooms, and in which breakfast is included with the cost of the room.
bed and breakfast inn - ✔✔A small inn, similar to but larger than a B&B
(with as many as 30 rooms), which may also host weddings or other
special events, and in which breakfast is included with the cost of a room.
bell hop - ✔✔The hotel employee responsible for carrying guests' bags to
their rooms.
bell service - ✔✔A service offered by luxury hotels in which a bell hop
carries customers' bags to their rooms for them.