University of Houston MANA 3335 Exam
1
Interpersonal Roles: Figurehead - ✔️✔️Managers perform ceremonial duties.
Top Managers - ✔️✔️Executives responsible for the overall direction of the
organization. Hold positions like Chief Executive Officer (CEO), Chief Operating Officer
(COO), Chief Financial Officer (CFO), and Chief Information Officer (CIO)
First-Line Managers - ✔️✔️Responsible for, monitoring, teaching, and short-term
planning. Train and supervise the performance of non-managerial employees who are
responsible for producing a companies goods and services
.
Effectiveness - ✔️✔️Accomplishing tasks that help fulfill organizational objectives such
as customer service and satisfaction.
Management Function: Planning - ✔️✔️Involves determining organizational goals and
a means of achieving them.
Management Function: Organizing - ✔️✔️Deciding where decisions will be made, who
will do what job and tasks, and who will work for whom in the company.
Management Function: Leading - ✔️✔️Involves inspiring and motivating workers to
work hard to achieve organizational goals.
Management Function: Controlling - ✔️✔️Monitoring progress towards goal
achievement and taking corrective action when progress isn't being made.
Efficiency - ✔️✔️Getting work done with a minimum of effort, expense, or waste
Management - ✔️✔️Getting work done through others.
Middle Managers - ✔️✔️Responsible for, setting objectives consistent with top
management's goals & planning and implementing subunit strategies for achieving the
objectives.
Examples of Middle Managers - ✔️✔️Plant Manager, Regional Manager, or Divisional
Manager.
, Examples of First-Line Managers - ✔️✔️Office Manager, Shift Supervisor, or
Department Manager.
Team Leaders - ✔️✔️Responsible for facilitating team activities towards accomplishing
a goal. Help team members - plan and schedule work, learn to solve problems and work
effectively with each other.
Interpersonal Roles: Leader - ✔️✔️Managers motivate and encourage workers to
accomplish organizational objectives.
Informational Roles: Monitor - ✔️✔️Managers scan their environment for information
Informational Roles: Disseminator - ✔️✔️Managers share the collected information
with their subordinates and others in the company.
Informational Roles: Spokesperson - ✔️✔️Managers share information with people
outside their departments or companies.
Decisional Roles: Entrepreneur - ✔️✔️Managers adapt themselves, their subordinates,
and their units to change.
Decisional Roles: Disturbance Handler - ✔️✔️Managers respond to pressures and
problems that demand immediate attention and action.
Decisional Roles: Resource Allocator - ✔️✔️Managers decide who gets what
resources and in what amounts.
Decisional Roles: Negotiator - ✔️✔️Managers negotiate schedules, projects,
resources, and employee raises.
Technical Skills - ✔️✔️Specialized procedures, techniques, and knowledge required to
get the job done.
Human Skills - ✔️✔️Ability to work well with others.
Conceptual Skills - ✔️✔️Ability to: 1.) see the organization as a whole, understand how
the different parts affect each other & 2.) Recognize how the company fits into or is
affected by its environment.
Motivation to Manage - ✔️✔️Assessment of the enthusiasm of employees in managing
other's work.
Competitive Advantages Through People - ✔️✔️1.) Employment Security
1
Interpersonal Roles: Figurehead - ✔️✔️Managers perform ceremonial duties.
Top Managers - ✔️✔️Executives responsible for the overall direction of the
organization. Hold positions like Chief Executive Officer (CEO), Chief Operating Officer
(COO), Chief Financial Officer (CFO), and Chief Information Officer (CIO)
First-Line Managers - ✔️✔️Responsible for, monitoring, teaching, and short-term
planning. Train and supervise the performance of non-managerial employees who are
responsible for producing a companies goods and services
.
Effectiveness - ✔️✔️Accomplishing tasks that help fulfill organizational objectives such
as customer service and satisfaction.
Management Function: Planning - ✔️✔️Involves determining organizational goals and
a means of achieving them.
Management Function: Organizing - ✔️✔️Deciding where decisions will be made, who
will do what job and tasks, and who will work for whom in the company.
Management Function: Leading - ✔️✔️Involves inspiring and motivating workers to
work hard to achieve organizational goals.
Management Function: Controlling - ✔️✔️Monitoring progress towards goal
achievement and taking corrective action when progress isn't being made.
Efficiency - ✔️✔️Getting work done with a minimum of effort, expense, or waste
Management - ✔️✔️Getting work done through others.
Middle Managers - ✔️✔️Responsible for, setting objectives consistent with top
management's goals & planning and implementing subunit strategies for achieving the
objectives.
Examples of Middle Managers - ✔️✔️Plant Manager, Regional Manager, or Divisional
Manager.
, Examples of First-Line Managers - ✔️✔️Office Manager, Shift Supervisor, or
Department Manager.
Team Leaders - ✔️✔️Responsible for facilitating team activities towards accomplishing
a goal. Help team members - plan and schedule work, learn to solve problems and work
effectively with each other.
Interpersonal Roles: Leader - ✔️✔️Managers motivate and encourage workers to
accomplish organizational objectives.
Informational Roles: Monitor - ✔️✔️Managers scan their environment for information
Informational Roles: Disseminator - ✔️✔️Managers share the collected information
with their subordinates and others in the company.
Informational Roles: Spokesperson - ✔️✔️Managers share information with people
outside their departments or companies.
Decisional Roles: Entrepreneur - ✔️✔️Managers adapt themselves, their subordinates,
and their units to change.
Decisional Roles: Disturbance Handler - ✔️✔️Managers respond to pressures and
problems that demand immediate attention and action.
Decisional Roles: Resource Allocator - ✔️✔️Managers decide who gets what
resources and in what amounts.
Decisional Roles: Negotiator - ✔️✔️Managers negotiate schedules, projects,
resources, and employee raises.
Technical Skills - ✔️✔️Specialized procedures, techniques, and knowledge required to
get the job done.
Human Skills - ✔️✔️Ability to work well with others.
Conceptual Skills - ✔️✔️Ability to: 1.) see the organization as a whole, understand how
the different parts affect each other & 2.) Recognize how the company fits into or is
affected by its environment.
Motivation to Manage - ✔️✔️Assessment of the enthusiasm of employees in managing
other's work.
Competitive Advantages Through People - ✔️✔️1.) Employment Security
