PREMIUM RAM DELIVERY EXAM 2024
A CUSTOMER USES HER RAM TRUCK TO CARRY TOPSOIL, SOD AND NURSERY
TREES FOR HER LANDSCAPE BUSINESS. WHICH FEATURE WOULD SHE BE
PARTICULARLY INTERESTED IN LEARNING ABOUT DURING DELIVERY? -
ANSWER-ACTIVE LEVEL FOUR CORNER AIR SUSPENSION
ACCORDING TO J.D. POWER __________ OF BUYERS WILL RETURN T YOUR
DEALERSHIP IF THEIR NEEDS ARE COMPLETELY UNDERSTOOD - ANSWER-86
PERCENT
ACCORDING TO J.D. POWER, USING DEVICES SUCH AS TABLETS,
SMARTPHONES AND TOUCHSCREEN MONITORS DURING THE SALES PROCESS
CAN IMPROVE SSI BY _______ - ANSWER-34 POINTS
AS PART OF A PREMIUM FOLLOW-UP, HOW SOON SHOULD YOU CONTACT A
CUSTOMER AFTER THEY'VE TAKEN DELIVERY OF THEIR NEW VEHICLE? -
ANSWER-24 HOURS
FOR A CUSOTMER WHO FREQUENTLY USES THEIR RAM TRUCK TO TOW A
TRAVEL TRAILER, WHICH FEATURE IS ESPECIALLY IMPORTANT TO TEACH
DURING DELIVERY? - ANSWER-REAR BACK-UP CAMERA WITH DYNAMIC GRID
LINES
FOR CUSTOMERS WITH CONNECTED RAM VEHICLES, WHICH APP INCLUDES
REMOTE VEHICLE CONTROLS SUCH AS LOCK/UNLOCK AND START/STOP? -
ANSWER-UCONNECT
IN WHAT WAY CAN YOU BEST ENSURE THAT THE VEHICLE IS DELIVERED AS
PROMISED? - ANSWER-PLAY AN ACTIVE ROLE IN QUALITY ASSURANCE OF THE
DELIVERY
IN WHICH DELIVERY RELATED MEASURE DID RAM DEALERS SHOW YEAR-
OVER-YEAR IMPROVEMENT? - ANSWER-USE OF TECHNOLOGY THROUGHOUT
SALES PROCESS
WHAT EFFECT DOES A LESS-THAN-PERFECT DELIVERY HAVE ON OVERALL
SALES SATISFACTION INDEX (SSI) SCORES? - ANSWER-CAUSES SSI SCORES
TO PLUMMET
WHICH BEST PRACTIVE FROM PREMIUM SERVICE INDUSTIRES IS DEFINED AS
"MAKE EVERYTHING ALL ABOUT THE CUSTOMER. BUILD LOYALTY TO YOU AND
YOUR BRAND BY FINDING WAYS TO MAKE THEIR LIFE EASIER" - ANSWER-
DEVELOP A CUSTOMER CENTRIC WAY OF THINKING
A CUSTOMER USES HER RAM TRUCK TO CARRY TOPSOIL, SOD AND NURSERY
TREES FOR HER LANDSCAPE BUSINESS. WHICH FEATURE WOULD SHE BE
PARTICULARLY INTERESTED IN LEARNING ABOUT DURING DELIVERY? -
ANSWER-ACTIVE LEVEL FOUR CORNER AIR SUSPENSION
ACCORDING TO J.D. POWER __________ OF BUYERS WILL RETURN T YOUR
DEALERSHIP IF THEIR NEEDS ARE COMPLETELY UNDERSTOOD - ANSWER-86
PERCENT
ACCORDING TO J.D. POWER, USING DEVICES SUCH AS TABLETS,
SMARTPHONES AND TOUCHSCREEN MONITORS DURING THE SALES PROCESS
CAN IMPROVE SSI BY _______ - ANSWER-34 POINTS
AS PART OF A PREMIUM FOLLOW-UP, HOW SOON SHOULD YOU CONTACT A
CUSTOMER AFTER THEY'VE TAKEN DELIVERY OF THEIR NEW VEHICLE? -
ANSWER-24 HOURS
FOR A CUSOTMER WHO FREQUENTLY USES THEIR RAM TRUCK TO TOW A
TRAVEL TRAILER, WHICH FEATURE IS ESPECIALLY IMPORTANT TO TEACH
DURING DELIVERY? - ANSWER-REAR BACK-UP CAMERA WITH DYNAMIC GRID
LINES
FOR CUSTOMERS WITH CONNECTED RAM VEHICLES, WHICH APP INCLUDES
REMOTE VEHICLE CONTROLS SUCH AS LOCK/UNLOCK AND START/STOP? -
ANSWER-UCONNECT
IN WHAT WAY CAN YOU BEST ENSURE THAT THE VEHICLE IS DELIVERED AS
PROMISED? - ANSWER-PLAY AN ACTIVE ROLE IN QUALITY ASSURANCE OF THE
DELIVERY
IN WHICH DELIVERY RELATED MEASURE DID RAM DEALERS SHOW YEAR-
OVER-YEAR IMPROVEMENT? - ANSWER-USE OF TECHNOLOGY THROUGHOUT
SALES PROCESS
WHAT EFFECT DOES A LESS-THAN-PERFECT DELIVERY HAVE ON OVERALL
SALES SATISFACTION INDEX (SSI) SCORES? - ANSWER-CAUSES SSI SCORES
TO PLUMMET
WHICH BEST PRACTIVE FROM PREMIUM SERVICE INDUSTIRES IS DEFINED AS
"MAKE EVERYTHING ALL ABOUT THE CUSTOMER. BUILD LOYALTY TO YOU AND
YOUR BRAND BY FINDING WAYS TO MAKE THEIR LIFE EASIER" - ANSWER-
DEVELOP A CUSTOMER CENTRIC WAY OF THINKING
