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Exam (elaborations)

DENTAL OFFICE ADMINISTRATION TEST QUESTIONS AND ANSWERS WITH SOLUTIONS 2024

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DENTAL OFFICE ADMINISTRATION TEST QUESTIONS AND ANSWERS WITH SOLUTIONS 2024

Institution
Dental
Course
Dental








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Institution
Dental
Course
Dental

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Uploaded on
September 15, 2024
Number of pages
4
Written in
2024/2025
Type
Exam (elaborations)
Contains
Questions & answers

Subjects

  • dental office administration test questions and an

Content preview

DENTAL OFFICE ADMINISTRATION
TEST QUESTIONS AND ANSWERS WITH
SOLUTIONS 2024
CallerBonBholdB-BANSWERBTheBcallerBshouldBneverBhaveBtoBwaitBmoreBthanBoneBminute



TakingBaBmessageB-
BANSWERBAskBandBrecordBtheBdate,Btime,BnameBofBtheBcaller,Bhis/herBphoneBnumber,BandBtheBreasonBforBt

heBcall



IncomingBcallsB-
BANSWERBPleasantBgreeting,BidentifyBtheBpracticeBandBself,BandBcourteouslyBaskBhowBtoBassistBtheBcaller




OutgoingBcallsB-
BANSWERBHaveBallBnecessaryBinformationBinBfrontBofByou.BIdentifyBpractice,BselfBandBstateBtheBnatureBofBth

eBcall



VoicemailB-
BANSWERBMessagesBcanBbeBretrievedBusingBanBaccessBnumberBorBcode.BRememberBallBhealthBcareBinform

ationBleftBonBtheBsystemBisBconfidential



ConferenceBcallsB-
BANSWERBCallsBthatBinvolveBseveralBpeopleBatBoneBtime.BTheyBareBnormallyBplannedBinBadvance.




ScheduleBofBbenefitsB-
BANSWERBThisBisBaBlistBofBproceduresBandBdollarBamountsBcoveredBbyBanBinsuranceBcompany.BTheBpatientBi

sBresponsibleBforBtheBdifferenceBbetweenBtheBchargesBandBwhatBtheBcarrierBpays.



UCRBplanB-
BANSWERBIncludedBaBroutineBfeeBchargeBtoBtheBpatientBbyBtheBdentist,BaBmidrangeBfeeBchargedBforBservice

BprovidedBbyBpractitionersBwithBfromBsimilarBgeographic,BandBaBfeeBdeterminedBbyBaBthirdBpartyBbasedBonB

specialBcircumstances.BTheBpatientBisBresponsibleBforBtheBdifferenceBbetweenBtheBchargesBandBwhatBtheBc
arrierBpays.
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