COB 300 Operations Final Exam Pal
Explain system design vs. system operations decisions - correct answer ✔✔Design - require long term
commitment, usually strategic decisions
Operations - tactical and operational decisions, spend more time on it than any other decision area
Whats an environmental concern for business operations? - correct answer ✔✔Sustainability - using
resources in ways that do not harm ecological systems
What comes first? Mass production or mass customization? - correct answer ✔✔Mass production - early
1900s
Mass customization came later when Dell was founded
What do Operations Managers try to achieve? - correct answer ✔✔Manage activities to generate value
efficiently
What are two attributes important to both consumers and businesses? - correct answer ✔✔Cost and
quality
Selecting and Communicating attributes is a... - correct answer ✔✔Marketing issue
Delivering attributes is about... - correct answer ✔✔Operations
Organizational vs Functional strategies - correct answer ✔✔Org - Overall strategies that relate to the
entire organization
Functional - Strategies that relate to each of the functional areas and support the organizational strategy
What is at the top of the strategic hierarchy? - correct answer ✔✔The organizations Mission
, Explain Core Competencies, give an example - correct answer ✔✔Special attributes that give an
organization a competitive edge (Hondas is their engines and power trains)
Explain Order losers, qualifiers, and winners - correct answer ✔✔Loser- repels customers
Qualifier- basic characteristics that makes products an option to customers
Winner- characteristics that cause the product to be perceived as better than competition
What are Michael Porter's 3 business strategies? - correct answer ✔✔Cost Leadership - price lower than
competitors
Differentiation - distinguishing features that customers perceives as value add
When the business strategy is to compete on response, what must be the focus? - correct answer
✔✔Flexibility, reliability, and quickness
What are operational strategies based on? - correct answer ✔✔Competitive priorities
Explain a balanced scorecard - correct answer ✔✔Clarifies vision and strategy to put them into action by
developing objectives
Explain productivity - correct answer ✔✔measure of how effectively you use resources, ratio of output
to input
What are the 6 phases of Product Development? - correct answer ✔✔1. Planning
2. Concept Development
3. System level design
4. Design detail
5. Testing and refinement
6. Production ramp-up
What phases of Product Development include manufacturing? - correct answer ✔✔All phases
Explain system design vs. system operations decisions - correct answer ✔✔Design - require long term
commitment, usually strategic decisions
Operations - tactical and operational decisions, spend more time on it than any other decision area
Whats an environmental concern for business operations? - correct answer ✔✔Sustainability - using
resources in ways that do not harm ecological systems
What comes first? Mass production or mass customization? - correct answer ✔✔Mass production - early
1900s
Mass customization came later when Dell was founded
What do Operations Managers try to achieve? - correct answer ✔✔Manage activities to generate value
efficiently
What are two attributes important to both consumers and businesses? - correct answer ✔✔Cost and
quality
Selecting and Communicating attributes is a... - correct answer ✔✔Marketing issue
Delivering attributes is about... - correct answer ✔✔Operations
Organizational vs Functional strategies - correct answer ✔✔Org - Overall strategies that relate to the
entire organization
Functional - Strategies that relate to each of the functional areas and support the organizational strategy
What is at the top of the strategic hierarchy? - correct answer ✔✔The organizations Mission
, Explain Core Competencies, give an example - correct answer ✔✔Special attributes that give an
organization a competitive edge (Hondas is their engines and power trains)
Explain Order losers, qualifiers, and winners - correct answer ✔✔Loser- repels customers
Qualifier- basic characteristics that makes products an option to customers
Winner- characteristics that cause the product to be perceived as better than competition
What are Michael Porter's 3 business strategies? - correct answer ✔✔Cost Leadership - price lower than
competitors
Differentiation - distinguishing features that customers perceives as value add
When the business strategy is to compete on response, what must be the focus? - correct answer
✔✔Flexibility, reliability, and quickness
What are operational strategies based on? - correct answer ✔✔Competitive priorities
Explain a balanced scorecard - correct answer ✔✔Clarifies vision and strategy to put them into action by
developing objectives
Explain productivity - correct answer ✔✔measure of how effectively you use resources, ratio of output
to input
What are the 6 phases of Product Development? - correct answer ✔✔1. Planning
2. Concept Development
3. System level design
4. Design detail
5. Testing and refinement
6. Production ramp-up
What phases of Product Development include manufacturing? - correct answer ✔✔All phases
