Crisis Management
1. What are the primary goals of crisis management?: To help the person
stabilize their feelings and behaviors and to address the problems that
precipitated the crisis
2. Which of the following examples is consistent with the basic verbal de-
escalation loop?: Johanna is trying to find a point on which she can
communicate agreement with Lenny who is currently in a crisis
3. When working with someone who is agitated and hostile, which of
these should be used FIRST to prevent aggressive behaviors?: Verbal de-
escalation
4. Why knowledge of a precipitating even is considered an unreliable way to
gauge the seriousness of a crisis?: Because the same stressor can have very
different effects on different people
5. Which of the following focused tasks emphasizes the person in a
collaborative working alliance?: Make contact
6. TRUE OR FALSE: When assessing a person in crisis, questions about
suicidal ideation should be asked indirectly to avoid upsetting the person
further.: False
7. Which statement about crisis management with individual who have
been exposed to trauma is accurate?: If any individual with a history of trauma
needs involuntary hospitalization to ensure their safety, care should be taken to
avoid disempowering and retraumatizing the individual
8. Recurring or frequent crises should be a red flag that suggests which of
the following?>: The client's underlying issues may not be addressed
appropriately or adequately by their current treatment plan
9. How does a crisis intervention plan differ from a safety contract?: Safety
contact spells out what not to do (kill oneself), but they do not typically provide
information to help the client know what steps they should take if in a crisis.
10. Glenn is helping Estelle through a crisis. Estelle has just verbalized that
she feels her clinicians are not helping her because they are "too busy on
their Facebook posts to be bothered" with her. Which of the following is the
best example of validations?: "It seems like you are not feeling you're getting
enough support from your providers these days."
11. When should problem solving ideally take place during a crisis?: Within
a context of validation and support
12. Which of the followi9ng is an exampled of continuous task?: Assessment
13. Which phase of a crisis does this statement apply to: the individual
experiences a rise in tension in response to a problem that occurs during
their baseline state of functioning?: Pre-crisis stage
1. What are the primary goals of crisis management?: To help the person
stabilize their feelings and behaviors and to address the problems that
precipitated the crisis
2. Which of the following examples is consistent with the basic verbal de-
escalation loop?: Johanna is trying to find a point on which she can
communicate agreement with Lenny who is currently in a crisis
3. When working with someone who is agitated and hostile, which of
these should be used FIRST to prevent aggressive behaviors?: Verbal de-
escalation
4. Why knowledge of a precipitating even is considered an unreliable way to
gauge the seriousness of a crisis?: Because the same stressor can have very
different effects on different people
5. Which of the following focused tasks emphasizes the person in a
collaborative working alliance?: Make contact
6. TRUE OR FALSE: When assessing a person in crisis, questions about
suicidal ideation should be asked indirectly to avoid upsetting the person
further.: False
7. Which statement about crisis management with individual who have
been exposed to trauma is accurate?: If any individual with a history of trauma
needs involuntary hospitalization to ensure their safety, care should be taken to
avoid disempowering and retraumatizing the individual
8. Recurring or frequent crises should be a red flag that suggests which of
the following?>: The client's underlying issues may not be addressed
appropriately or adequately by their current treatment plan
9. How does a crisis intervention plan differ from a safety contract?: Safety
contact spells out what not to do (kill oneself), but they do not typically provide
information to help the client know what steps they should take if in a crisis.
10. Glenn is helping Estelle through a crisis. Estelle has just verbalized that
she feels her clinicians are not helping her because they are "too busy on
their Facebook posts to be bothered" with her. Which of the following is the
best example of validations?: "It seems like you are not feeling you're getting
enough support from your providers these days."
11. When should problem solving ideally take place during a crisis?: Within
a context of validation and support
12. Which of the followi9ng is an exampled of continuous task?: Assessment
13. Which phase of a crisis does this statement apply to: the individual
experiences a rise in tension in response to a problem that occurs during
their baseline state of functioning?: Pre-crisis stage
