Sim Chart 92
True or False? Understanding Janine Butler's financial responsibility from her insurance
plan will help the medical assistant explain the terms of financial obligation to Janine. -
answer Correct:
True
Janine Butler's insurance company rejected the claim involving the missed charges on
December 16. Janine is confused as to why the company did not cover the charges.
The medical assistant should tell Janine: - answer Correct:
"Janine, I encourage you to call your insurance company and dispute the rejected claim.
Do not pay the bill in full until you have discussed the claim with your insurance
company."
True or False? Only the office visit charge gets billed to Janine's account. - answer
Correct:
False
Janine Butler is confused. She asks if she is responsible for the entire amount of the
charges that were missed. The medical assistant should: - answer Correct:
Explain to Janine that the missed charges will be submitted on a claim to her insurance
company for review and payment. She will get a bill for charges not covered, if there are
any, in a few weeks.
True or False? The medical assistant should encourage the patient to read their entire
insurance policy to become familiar with its limitations and exclusions. - answerCorrect:
True
True or False? If possible, Janine Butler should use email to correspond with her
insurance company regarding her financial obligations. - answerCorrect:
True
Which of the following would a patient not have to write down when talking to their
insurance company regarding their financial obligations? - answerCorrect:
Weather
What would be the best way to inform Janine Butler about the missed charges to her
account? - answerCorrect:
By phone call
Janine Butler states she cannot afford to make the full payment for service rendered.
What should the medical assistant do? - answerCorrect:
True or False? Understanding Janine Butler's financial responsibility from her insurance
plan will help the medical assistant explain the terms of financial obligation to Janine. -
answer Correct:
True
Janine Butler's insurance company rejected the claim involving the missed charges on
December 16. Janine is confused as to why the company did not cover the charges.
The medical assistant should tell Janine: - answer Correct:
"Janine, I encourage you to call your insurance company and dispute the rejected claim.
Do not pay the bill in full until you have discussed the claim with your insurance
company."
True or False? Only the office visit charge gets billed to Janine's account. - answer
Correct:
False
Janine Butler is confused. She asks if she is responsible for the entire amount of the
charges that were missed. The medical assistant should: - answer Correct:
Explain to Janine that the missed charges will be submitted on a claim to her insurance
company for review and payment. She will get a bill for charges not covered, if there are
any, in a few weeks.
True or False? The medical assistant should encourage the patient to read their entire
insurance policy to become familiar with its limitations and exclusions. - answerCorrect:
True
True or False? If possible, Janine Butler should use email to correspond with her
insurance company regarding her financial obligations. - answerCorrect:
True
Which of the following would a patient not have to write down when talking to their
insurance company regarding their financial obligations? - answerCorrect:
Weather
What would be the best way to inform Janine Butler about the missed charges to her
account? - answerCorrect:
By phone call
Janine Butler states she cannot afford to make the full payment for service rendered.
What should the medical assistant do? - answerCorrect:
