ORGANIZATIONAL BEHAVIOUR FINAL
EXAM - ALL CHAPTERS | 2024
values - basic convictions that a specific mode of conduct or end-state or existence is
personally or socially preferable to an opposite or converse mode of conduct or end-
state of existence
value system - a hierarchy based on a ranking of an individual's values in terms of their
intensity
terminal values - goals that individuals would like to achieve during their lifetime, such
as a comfortable life, sense of accomplishment, inner harmony, happiness, etc.
instrumental values - preferable ways of behaving, such as ambitious, capable,
imaginative, honest, etc.
ethics - the study of moral values or principles that guide out behaviour and inform us
whether actions are right or wrong
magnificent seven - seven general moral principles that individuals should follow when
making decisions about behaviour. Include: dignity of human life, autonomy, honesty,
loyalty, fairness, and humaneness
Power distance - a national culture attribute that describes the extent to which a society
accepts that power in institutions and organizations is distributed unequally
Individualism - a national culture attribute that describes the degree to which people
prefer to act as individuals rather than as members of groups
Collectivism - a national culture attribute that describes a tight social framework in
which people expect others in groups of which they are a part to look after them and
protect them
Masculinity - a national culture attribute that describes the extent to which the culture
favours traditional masculine work roles of achievement, power, and control. Societal
values are characterized by assertiveness and materialism
Femininity - a national culture attribute that sees litter differentiation between male and
female roles; women are treated as equals of men in all respects
Uncertainty avoidance - a national culture attribute that describes the extent to which a
society feels threatened by uncertain and ambiguous situations and tries to avoid them
, long term orientation - a national culture attribute that emphasizes the future, thrift, and
persistence
short term orientation - a national culture attribute that emphasizes the past and
present, respect for traditions, and fulfillment of social obligations
attitudes - positive or negative feelings about objects, people, or events
job satisfaction - a positive feeling about a job resulting from an evaluation of its
characteristics
organizational citizenship behaviour (OCB) - discretionary behavior that is not part of
an employees' formal job requirements, but that nevertheless promotes the effective
functioning of the organization
Baby Boomers - generation with a: hippie ethic, distrust of authority, emphasis on
achievement and material success, work hard-play hard mentality, pragmatic
Generation X - generation which: values flexibility, life option, achieving job satisfaction,
less willing to make personal sacrifices for the sake of the employer
Generation Y - generation which: grew up in prosperity, has high expectations, seeks
meaningful work, at ease with diversity, takes technology for granted, is high
maintenance and high performing
core self evaluation - bottom-line conclusions individuals have about their capabilities,
competence, and worth as a person
exit - dissatisfaction expressed by actively attempting to leave the organization
voice - dissatisfaction expressed by actively and constructively attempting to improve
conditions
loyalty - dissatisfaction expressed by passively waiting for conditions to improve
neglect - dissatisfaction expressed by passively allowing conditions to worsen
organizational commitment - the degree to which an employee identifies with a
particular organization and its goals, and wishes to maintain membership in the
organization
affective commitment - an individual's emotional attachment to and identification with
an organization, and a belief in its values
normative commitment - the obligation an individual feel to stay with an organization
EXAM - ALL CHAPTERS | 2024
values - basic convictions that a specific mode of conduct or end-state or existence is
personally or socially preferable to an opposite or converse mode of conduct or end-
state of existence
value system - a hierarchy based on a ranking of an individual's values in terms of their
intensity
terminal values - goals that individuals would like to achieve during their lifetime, such
as a comfortable life, sense of accomplishment, inner harmony, happiness, etc.
instrumental values - preferable ways of behaving, such as ambitious, capable,
imaginative, honest, etc.
ethics - the study of moral values or principles that guide out behaviour and inform us
whether actions are right or wrong
magnificent seven - seven general moral principles that individuals should follow when
making decisions about behaviour. Include: dignity of human life, autonomy, honesty,
loyalty, fairness, and humaneness
Power distance - a national culture attribute that describes the extent to which a society
accepts that power in institutions and organizations is distributed unequally
Individualism - a national culture attribute that describes the degree to which people
prefer to act as individuals rather than as members of groups
Collectivism - a national culture attribute that describes a tight social framework in
which people expect others in groups of which they are a part to look after them and
protect them
Masculinity - a national culture attribute that describes the extent to which the culture
favours traditional masculine work roles of achievement, power, and control. Societal
values are characterized by assertiveness and materialism
Femininity - a national culture attribute that sees litter differentiation between male and
female roles; women are treated as equals of men in all respects
Uncertainty avoidance - a national culture attribute that describes the extent to which a
society feels threatened by uncertain and ambiguous situations and tries to avoid them
, long term orientation - a national culture attribute that emphasizes the future, thrift, and
persistence
short term orientation - a national culture attribute that emphasizes the past and
present, respect for traditions, and fulfillment of social obligations
attitudes - positive or negative feelings about objects, people, or events
job satisfaction - a positive feeling about a job resulting from an evaluation of its
characteristics
organizational citizenship behaviour (OCB) - discretionary behavior that is not part of
an employees' formal job requirements, but that nevertheless promotes the effective
functioning of the organization
Baby Boomers - generation with a: hippie ethic, distrust of authority, emphasis on
achievement and material success, work hard-play hard mentality, pragmatic
Generation X - generation which: values flexibility, life option, achieving job satisfaction,
less willing to make personal sacrifices for the sake of the employer
Generation Y - generation which: grew up in prosperity, has high expectations, seeks
meaningful work, at ease with diversity, takes technology for granted, is high
maintenance and high performing
core self evaluation - bottom-line conclusions individuals have about their capabilities,
competence, and worth as a person
exit - dissatisfaction expressed by actively attempting to leave the organization
voice - dissatisfaction expressed by actively and constructively attempting to improve
conditions
loyalty - dissatisfaction expressed by passively waiting for conditions to improve
neglect - dissatisfaction expressed by passively allowing conditions to worsen
organizational commitment - the degree to which an employee identifies with a
particular organization and its goals, and wishes to maintain membership in the
organization
affective commitment - an individual's emotional attachment to and identification with
an organization, and a belief in its values
normative commitment - the obligation an individual feel to stay with an organization
