ORGB FINAL EXAM | ACTUAL QUESTIONS
AND ANSWERS
How should you negotiate a salary raise? - Prepare! Know the market rate, speak to
colleagues and former colleagues
What are 5 characteristics of escalated conflict? - 1. Changes in tactics
2. Number of issues grows
3. Issues move to specific to general
4. Number of parties grow
5. Goals change
What are 2 situations that often produce conflict? - 1. Non-compatable personalities
2. Unclear job boundaries
Functional Conflict - Constructive and cooperative conflict
Dysfunctional Conflict - Threatens an organizations interests
Contact Hypothesis - Suggests that the more members of different groups interact, the
less intergroup conflict they will experience.
What are the 2 common types of conflict? - Personality and intergroup
Programmed conflict - Conflict that raises different opinions regardless of the personal
feelings of the managers
Flexspace - Such as telecommuting, is when policies enable employees to do their work
from different locations besides the office
Flextime - flexible scheduling
What happens when there is incivility at work? - Decreased work effort
Decreased work quality
Overall animosity
Causes of incivility - Bad leadership
Lack of ethics
What are the 5 styles of handling conflict - 1. Integrating (problem solving)
2. Obliging
3. Dominating
4. Avoiding
5. Compromising
AND ANSWERS
How should you negotiate a salary raise? - Prepare! Know the market rate, speak to
colleagues and former colleagues
What are 5 characteristics of escalated conflict? - 1. Changes in tactics
2. Number of issues grows
3. Issues move to specific to general
4. Number of parties grow
5. Goals change
What are 2 situations that often produce conflict? - 1. Non-compatable personalities
2. Unclear job boundaries
Functional Conflict - Constructive and cooperative conflict
Dysfunctional Conflict - Threatens an organizations interests
Contact Hypothesis - Suggests that the more members of different groups interact, the
less intergroup conflict they will experience.
What are the 2 common types of conflict? - Personality and intergroup
Programmed conflict - Conflict that raises different opinions regardless of the personal
feelings of the managers
Flexspace - Such as telecommuting, is when policies enable employees to do their work
from different locations besides the office
Flextime - flexible scheduling
What happens when there is incivility at work? - Decreased work effort
Decreased work quality
Overall animosity
Causes of incivility - Bad leadership
Lack of ethics
What are the 5 styles of handling conflict - 1. Integrating (problem solving)
2. Obliging
3. Dominating
4. Avoiding
5. Compromising
