FIRE OFFICER II QUESTIONS AND ANSWERS
Change can originate from two forces. - Answers -internal and external
What are the four change process stages - Answers -denial, resistance, exploration,
commitment
What is the basic four-step problem solving formula developed by George Polya -
Answers -Understand the problem, devise a plan, carry out the plan, look back
What is APIE? - Answers -Analyze, plan, implement, evaluate
What are the types of changes an organization may have to undergo - Answers -
Strategic, structure, technology, people
What are the reasons to resist change - Answers -Uncertainty, loss of control or power,
fear of loss, self-interest, learning anxiety, lack of trust, lack of shared vision,
Resistance to change can be overcome using the following seven basic steps -
Answers -Create a climate for change, plan for change, communicate the advantages
and effects of change, meet the needs of both the organization and employees, involve
employees in the change process, provide support for employees during the change,
seek the input and support of "opinion leaders" in the organization
Encouraging personnel to suggest which organizational changes to make and how to
implement them is one way a company officer can: - Answers -Overcome resistance to
change
A level II Company Officer assigned to write a press release should: - Answers -Put the
most important facts first and the least important ones last
What should company officers be aware of regarding North American Native Nations
fire agencies located near their own jurisdiction? - Answers -The capabilities of the tribal
fire agency
Why is feedback critical to the change process? - Answers -The change process is
continuous
Which community risk reduction strategy is the most effective because it provides ways
to prevent the risk or reduce the jar once the risk happens? - Answers -Engineering
In order to ensure an effective interagency response, NIMS-based ICS for unified
command should be used as a model for response management in the: - Answers -
Area contingency plans
Change can originate from two forces. - Answers -internal and external
What are the four change process stages - Answers -denial, resistance, exploration,
commitment
What is the basic four-step problem solving formula developed by George Polya -
Answers -Understand the problem, devise a plan, carry out the plan, look back
What is APIE? - Answers -Analyze, plan, implement, evaluate
What are the types of changes an organization may have to undergo - Answers -
Strategic, structure, technology, people
What are the reasons to resist change - Answers -Uncertainty, loss of control or power,
fear of loss, self-interest, learning anxiety, lack of trust, lack of shared vision,
Resistance to change can be overcome using the following seven basic steps -
Answers -Create a climate for change, plan for change, communicate the advantages
and effects of change, meet the needs of both the organization and employees, involve
employees in the change process, provide support for employees during the change,
seek the input and support of "opinion leaders" in the organization
Encouraging personnel to suggest which organizational changes to make and how to
implement them is one way a company officer can: - Answers -Overcome resistance to
change
A level II Company Officer assigned to write a press release should: - Answers -Put the
most important facts first and the least important ones last
What should company officers be aware of regarding North American Native Nations
fire agencies located near their own jurisdiction? - Answers -The capabilities of the tribal
fire agency
Why is feedback critical to the change process? - Answers -The change process is
continuous
Which community risk reduction strategy is the most effective because it provides ways
to prevent the risk or reduce the jar once the risk happens? - Answers -Engineering
In order to ensure an effective interagency response, NIMS-based ICS for unified
command should be used as a model for response management in the: - Answers -
Area contingency plans
