Trompenaars and Hampden-Turner Correct-
Balanced scorecard Correct-a combination of performance measures directed toward the
company's long and short term goals and used as the basis for awarding incentive pay. help
support a clear line of sight from strategic goals to strategic performance.
RIF and restructure considerations Correct-Structural, technological, financial, and legal
issues
Consultation competency Correct-The ability to provide guidance to organizational
stakeholders.
Due Process Correct-fair treatment through the normal judicial system, especially as a
citizen's entitlement. laws are to be enforced only through accepted, codified procedures. It
treats every individual according to the same terms and conditions of the relevant law
Benefit needs assessment Correct-The purpose of a needs assessment is to decide on a
benefits package that will:
, EXAM: SHRM SCP; Questions and Answers 100% Solved
-Match the overall organizational strategies
-Support the organization's mission an vision
-meet employee needs
Histogram Correct-a bar graph depicting a frequency distribution
cause and effect diagram Correct-A decomposition technique that helps trace an
undesirable effect back to its root cause.
scatter diagram Correct-a graph that shows the degree and direction of relationship
between two variables
input, process, output Correct-Describes the structure of an information processing
program or other process. It is the most basic structure for describing a process.
Workforce Analysis Process Correct-Supply Analysis, Demand Analysis, Gap Analysis,
Solution Analysis
, EXAM: SHRM SCP; Questions and Answers 100% Solved
CSR Maturity Curve Correct-compliance (tactical response), integration (integrated into reg
functioning of bus) and transformation (orgs have redefined themselves, their brand to reflect
a commitment to CSR
authoritative leader Correct-inspires employees to follow a vision, facilitates change, and
creates a strongly positive performance climate
Best of Breed Approach Correct-The best-of-breed approach combines modules from
various vendors to create an information system that better meets an organization's needs
than a standard ERP system.
Burlington Industries, Inc. v. Ellerth Correct-U.S. court ruling that distinguished between
supervisor harassment that results in tangible employment action and supervisor harassment
that does not.
Faragher v. City of Boca Raton Correct-U.S. court ruling that distinguished between
supervisor harassment that results in tangible employment action and supervisor harassment
that does not.
, EXAM: SHRM SCP; Questions and Answers 100% Solved
Lechmere, Inc. v. NLRB Correct-1992 case in which the U.S. Supreme Court ruled that an
employer cannot be compelled to allow nonemployee organizers onto the business property.
Ledbetter v. Goodyear Tire and Rubber Company Correct-2007 case in which the U.S.
Supreme Court ruled that claims of sex discrimination in pay under Title VII were not timely
because discrimination charges were not filed with the EEOC within the required 180-day
time frame.
Dedicated HR Correct-HR structural alternative that allows organizations with different
strategies in multiple units to apply HR expertise to each unit's specific strategic needs.
ADDIE model Correct-Analysis
Design
Development
Implementation
Evaluation