Administrative manager Correct Answer-a manager who is not
associated with any specific functional area but who provides overall
administrative guidance and leadership
analytic skills Correct Answer-the ability to identify problems correctly,
generate reasonable alternatives, and select the best alternatives to solve
problems
autocratic leadership Correct Answer-task-oriented leadership style in
which workers are told what to do and how to accomplish it without
having a say in the decision-making process
benchmarking Correct Answer-a process used to evaluate the products,
processes, or management practices of another organization that is
superior in some way in order to improve quality
communication skills Correct Answer-the ability to speak, listen, and
write effectively
conceptual skills Correct Answer-the ability to think in abstract terms
contingency plan Correct Answer-a plan that outlines alternative courses
of action that may be taken if an organization's other plans are disrupted
or become ineffective
, controlling Correct Answer-the process of evaluating and regulating
ongoing activities to ensure that goals are achieved
core competencies Correct Answer-approaches and processes that a
company performs well that may give it an advantage over its
competitors
directing Correct Answer-the combined processes of leading and
motivating
entrepreneurial leadership Correct Answer-personality-based leadership
style in which the manager seeks to inspire workers with a vision of
what can be accomplished to benefit all stakeholders
first-line manager Correct Answer-a manager who coordinates and
supervises the activities of operating employees
human resources manager Correct Answer-a person charged with
managing an organization's human resources programs
interpersonal skills Correct Answer-the ability to deal effectively with
other people
leadership Correct Answer-the ability to influence others