WGU C954 IT Management Questions And Answers
1. Which data set consumes disk space equal to the change in the data since it was last
captured?
A. Static
B. Snapshot
C. Dynamic
D. Big: B
2. Which component functions as a computer's working memory?
A. Central processing unit (CPU)
B. Read-only memory (ROM)
C. Random access memory (RAM)
D. Solid state drive (SSD): C
3. Which network topology uses a central hub to which all devices on the network
are connected?
A. Wireless
B. Bus
C. Star
D. Hybrid: C
4. Why was ITIL developed?
A. As an assessment tool to be used globally in the IT industry
,B. As a consulting organization to support the IT industry globally
C. As a global oversight committee for the IT industry
D. As a guide to be used globally in the IT industry: D
5. What is an example of a best practice in an ethical IT use policy?
A. Perform non-repudiation
B. Eliminate information management risks
C. Train employees in compliance
D. Create automatic updates of software patches: C
6. Which IT ethics policy provides guidance to employees about posting
information regarding the organization on websites?
A. Social media
B. Conflict of interest
C. Internet use
D. Individual unit: A
7. What is an example of a sustainable IT practice?
A. A company installs 500 GB, rather than 1 TB, hard disks on office comput- ers.
B. A company uses a powerful computer as its backup server to make sure its business
is sustainable if the main server fails.
C. A company signs a contract with a virtualization service provider to host its
disaster recovery.
D. A company asks their employees to bring their laptops to work to enhance the
company's computing power.: C
8. Which characteristic of a podcast enable it to be used as a marketing tool?
,A. Can resolve questions or problems immediately
B. Can make visual presentation over the web.
C. Can answer simple questions quickly and easily
D. Can be used for discussing detailed product overviews.: D
9. A company wants to visualize their critical success factors to maximize
opportunities.
Which system should they use?
A. Transaction processing (TPS)
B. Customer relationship management (CRM)
C. Analytical processing (APS)
D. Executive information (EIS): D
10. Which system has the goal to integrate all of the organizational systems into one
fully functioning, high-performance system capable of meeting all business needs
and user requirements?
A. Customer relationship management (CRM)
B. Decision support system (DSS)
C. Business intelligence (BI)
D. Enterprise resource planning (ERP): D
11. Which management system software extends customer relationship man- agement
(CRM) by providing web-based tools to streamline the human re- source department?
A. Employee
, B. Supplier
C. Vendor
D. Partner: A
12. Which attribute of IT professionals and managers allows them to champion early
adoption of new technologies and services?
A. Having a broad perspective
B. Using a system approach
C. Thinking like a venture capitalist
D. Being a change agent: D
13. What is one effective way to get IT leaders to start thinking of their posi- tions
as business roles instead of technological experts?
A. Market their value
B. Work as a team
C. Specialize in one area
D. Participate in rotational programs: D
14. How do global growth trends in information industries impact IT leaders?
A. Demand for personnel globally will increase the need for bi-lingual man- agers.
B. Downsizing, outsourcing, and layoffs will continue as organizations restruc- ture.
C. Information will flow from back-office workers to higher management for
analysis.
D. More mid-level managers will be required, thus flattening the corporate
structure.: B
1. Which data set consumes disk space equal to the change in the data since it was last
captured?
A. Static
B. Snapshot
C. Dynamic
D. Big: B
2. Which component functions as a computer's working memory?
A. Central processing unit (CPU)
B. Read-only memory (ROM)
C. Random access memory (RAM)
D. Solid state drive (SSD): C
3. Which network topology uses a central hub to which all devices on the network
are connected?
A. Wireless
B. Bus
C. Star
D. Hybrid: C
4. Why was ITIL developed?
A. As an assessment tool to be used globally in the IT industry
,B. As a consulting organization to support the IT industry globally
C. As a global oversight committee for the IT industry
D. As a guide to be used globally in the IT industry: D
5. What is an example of a best practice in an ethical IT use policy?
A. Perform non-repudiation
B. Eliminate information management risks
C. Train employees in compliance
D. Create automatic updates of software patches: C
6. Which IT ethics policy provides guidance to employees about posting
information regarding the organization on websites?
A. Social media
B. Conflict of interest
C. Internet use
D. Individual unit: A
7. What is an example of a sustainable IT practice?
A. A company installs 500 GB, rather than 1 TB, hard disks on office comput- ers.
B. A company uses a powerful computer as its backup server to make sure its business
is sustainable if the main server fails.
C. A company signs a contract with a virtualization service provider to host its
disaster recovery.
D. A company asks their employees to bring their laptops to work to enhance the
company's computing power.: C
8. Which characteristic of a podcast enable it to be used as a marketing tool?
,A. Can resolve questions or problems immediately
B. Can make visual presentation over the web.
C. Can answer simple questions quickly and easily
D. Can be used for discussing detailed product overviews.: D
9. A company wants to visualize their critical success factors to maximize
opportunities.
Which system should they use?
A. Transaction processing (TPS)
B. Customer relationship management (CRM)
C. Analytical processing (APS)
D. Executive information (EIS): D
10. Which system has the goal to integrate all of the organizational systems into one
fully functioning, high-performance system capable of meeting all business needs
and user requirements?
A. Customer relationship management (CRM)
B. Decision support system (DSS)
C. Business intelligence (BI)
D. Enterprise resource planning (ERP): D
11. Which management system software extends customer relationship man- agement
(CRM) by providing web-based tools to streamline the human re- source department?
A. Employee
, B. Supplier
C. Vendor
D. Partner: A
12. Which attribute of IT professionals and managers allows them to champion early
adoption of new technologies and services?
A. Having a broad perspective
B. Using a system approach
C. Thinking like a venture capitalist
D. Being a change agent: D
13. What is one effective way to get IT leaders to start thinking of their posi- tions
as business roles instead of technological experts?
A. Market their value
B. Work as a team
C. Specialize in one area
D. Participate in rotational programs: D
14. How do global growth trends in information industries impact IT leaders?
A. Demand for personnel globally will increase the need for bi-lingual man- agers.
B. Downsizing, outsourcing, and layoffs will continue as organizations restruc- ture.
C. Information will flow from back-office workers to higher management for
analysis.
D. More mid-level managers will be required, thus flattening the corporate
structure.: B
