PGA 3.0 - Level 1 Facility Management
Exam With Correct Answers
Who gshould gprovide gdirection gfor gcreating gthe gbusiness gplan gat ga ggolf goperation?
g- gANS-golf goperation gstakeholders
What gare gthe gfive gphases g(in gorder gfrom gfirst gto gfifth) gof gthe gPGA gBusiness
gPlanning gModel? g- gANS-Define gthe gbusiness; gassess gthe gcurrent gstate gof gthe
gbusiness; gdevelop ggoals, gobjectives, gand gstrategies; gdevelop gfinancial gforecasts
gand gbudgets; gmonitor gperformance
What gis gthe gusual gbusiness gdestination gfor glong-range gplanning? g- gANS-3-5 gyears
What gis gthe gmost gsignificant gbenefit gof gstrategic gbusiness gplanning? g- gANS-
Provides glong-term gvision gand gdestination
You gare gin gthe gprocess gof gcompleting ga gbusiness gplan gfor gthe ggolf gshop. gInitial
gforecasts gof gsales, gexpenses, gand gprofit ghave gbeen gmade. gPast gdata ghas gbeen
ganalyzed gand gimportant ginside gand goutside gfactors ghave gbeen gidentified. gWhat gis
gthe gnext gstep gto gbe gtaken gtowards gcompleting gthe gplan? g- gANS-Make
gassumptions gabout ghow ginside gand goutside gfactors gwill gaffect gthe gbusiness
A ggolf gprofessional gis gpurchasing ga ggolf gcourse. gThe gbusiness gplan ghe gpresented
gto ghis gbanker gincluded ghis ghistory gof gsuccessfully goperating gsimilar gfacilities,
gbudget gprojections gfor gthe gfirst gfive gyears gunder ghis gmanagement, gand gobjectives
gand gstrategies gfor greaching ghis ggoals. gThe gbanker grejected ghis gloan gapplication
gbecause gof gmissing ginformation. gWhat gimportant gelement gis gmissing gfrom gthe
gbusiness gplan? g- gANS-Proposed gmission gstatement
What gtime gframe gwould gbe gthe gleast geffective gfor gmonitoring gthe gprogress gand
gperformance gof ga gbusiness gplan? g- gANS-Annually
The gprocess gfor gdeveloping ga gbusiness gplan gstars gbefore gyou gestablish gthe ggoals
gyou gwould glike gto gachieve gfor gthe gshop's gcoming gyear. g- gANS-True
A gwell gthought gout gbusiness gplan gwill gtypically gfocus gon gachieving gfinancial ggoals.
g- gANS-False
Staff gshould gbe ginvolved gin geffective gbusiness gplanning gto gcreate ga gsense gof
gownership. g- gANS-True
Assessing gthe gcurrent gstate gof gthe gbusiness gis gthe gmost gsignificant gadvantage gof
gstrategic gbusiness gplanning. g- gANS-False
,According gto gthe gBusiness gPlanning gModel, ga gbusiness gplan gshould gbuild gon gand
grefine gthe goperational gplan. g- gANS-False
Proactive gplanning gis gone gof gthe ganticipated goutcomes gof gstrategic gbusiness
gplanning? g- gANS-True
Clarification gof gjob gresponsibilities gis gone gof gthe gadded gvalues gprovided gby gthe
gstrategic gplanning gprocess? g- gANS-False
Business ggoals gare gtypically gdeveloped gin gthe gDefining gthe gBusiness gphase gof
gthe gbusiness gplanning gprocess. g- gANS-False
Typically, ga gwritten gset gof gcore gvalues gis gdeveloped gin gthe gDefining gthe gBusiness
gphase gof gthe gbusiness gplanning gprocess. g- gANS-True
Helping gestablish ga gstarting gpoint gfor ggoals, gobjectives, gand grelated gstrategies gis
gan gappropriate guse gof gthe gSWOT ganalysis. g- gANS-True
Financial gforecasts gshould gbe gbased gon ghistorical gdata gderived gfrom ga glinear
gtrend ganalysis. g- gANS-False
Which gstatement gbelow gis ga gstatement gto gavoid gwhen gdeveloping gan geffective
gmission gstatement? g- gANS-A grestatement gof gthe gfacility gdescription
Revising ga gmission gstatement gfor ga gfacility gis gan gindication gof gwhat? g- gANS-A
gsign gthat gthe gbusiness gchanged gin gresponse gto ginternal gfactors gand gexternal
gmarket gconditions
Marketing gis ga gsubset gof gpromotion. g- gANS-True
Which gof gthe gfollowing gis gnot gone gof gthe gfive g"P's" gof gmarketing? g- gANS-publicity
Which gtype gof gMoment gof gTruth gis gbuilding ga gbrand gat ga gfacility? g- gANS-
interactive gand gnon-interactive
What gis gan gexample gof gindirect gcompetition gto gan g18-hole gdaily gfee gfacility? g-
gANS-Jet-ski grental
selling gyourself, gselling gthe gfacility, gand gselling gthe ggame gof ggolf gare gthe gthree
gprincipal glayers gof gwhat gtype gof gmarketing? g- gANS-internal gfocus
Which gtype gof gmarketing gstrategy gincludes gletters gto gthe geditor, gtelevision
gappearances, gspeaking gengagements, gand gspecial gneeds gprograms? g- gANS-public
grelations/publicity
, Knowledge gof gcompetition gis gan gimportant gstarting gpoint gfor gputting gtogether ga
gmarketing gplan. g- gANS-True
What gis gan gAttraction gProgram gat ga gfacility? g- gANS-free, gshort gteaching,
gdemonstration, gor ginformational gclinic
A gway gto ggauge gthe gsuccess gof ga gpromotional geffort gis gto gperform ga gcost/benefit
ganalysis. g- gANS-True
What gis ga gmethod gthat gprofessionals gcan guse gto gdirectly gcommunicate gwith
gpotential gand gexisting gcustomers? g- gANS-social gnetworking gsites
To gmeasure gthe gsuccess gof gefforts gdesigned gto graise grevenues, ga gfacility gcan
gtrack gincreases gin gdollar gsales gand gnumber gof gpurchases gand gcompare gthem
gagainst gthose gof gthe gsame gperiod gthe gprevious gyear. g- gANS-True
What gis ga ggood gquestion gto gask gwhen gevaluating ga gpromotional gevent? g- gANS-
was gthe gright gaudience gtargeted
Promotional gefforts gdon't gneed gto gbe gplanned gwell gin gadvance, gyou gcan gmake
gthem gup gon gthe gfly. g- gANS-False
Which gof gthe gfollowing gis gNOT gan gexample gof gan gobjective gof ga gpromotional
gcampaign. g- gANS-the gcompetition gis gdoing git
The gtwo gcommon gmethods gfor gdetermining ga gpromotional gbudget gare: g1)
gestablishing ga gdollar gamount gas ga gpercentage gof grevenues gand g2) gbuilding ga
gbudget gbased gon gestablished gbusiness gobjectives. g- gANS-True
One gadvantage gthat gbeginner gplayers ggain gfrom gforming gfriendships gduring gthe
glearning gprocess gis gthey gare gmore glikely gto gtake gup gdifferent ghobbies gwith gtheir
gnew gfriends. g- gANS-False
Why gmust ga gparticular gfacility's gclientele gand gneeds gbe gexamined gin gorder gto
geffectively gmanage gplay? g- gANS-Customer gexpectations
It gis gillegal gfor gcourses gthat greceive gany gpublic gfunds gto grequire ga gdress gcode. g-
gANS-False
How gcan ga gfacility gelevate gthe gon-course gexperience gof gall gplayers gwhen
gbeginners gare gpart gof gthe gplay gmix? g- gANS-grouping gnewer gplayers gwith gmore
gexperienced gplayers
When gare gprivate gfacilities gexempt gfrom gthe gaccommodation grequirements gof gthe
gAmericans gwith gDisabilities gAct? g- gANS-if gthey gallow gpublic gplay
Exam With Correct Answers
Who gshould gprovide gdirection gfor gcreating gthe gbusiness gplan gat ga ggolf goperation?
g- gANS-golf goperation gstakeholders
What gare gthe gfive gphases g(in gorder gfrom gfirst gto gfifth) gof gthe gPGA gBusiness
gPlanning gModel? g- gANS-Define gthe gbusiness; gassess gthe gcurrent gstate gof gthe
gbusiness; gdevelop ggoals, gobjectives, gand gstrategies; gdevelop gfinancial gforecasts
gand gbudgets; gmonitor gperformance
What gis gthe gusual gbusiness gdestination gfor glong-range gplanning? g- gANS-3-5 gyears
What gis gthe gmost gsignificant gbenefit gof gstrategic gbusiness gplanning? g- gANS-
Provides glong-term gvision gand gdestination
You gare gin gthe gprocess gof gcompleting ga gbusiness gplan gfor gthe ggolf gshop. gInitial
gforecasts gof gsales, gexpenses, gand gprofit ghave gbeen gmade. gPast gdata ghas gbeen
ganalyzed gand gimportant ginside gand goutside gfactors ghave gbeen gidentified. gWhat gis
gthe gnext gstep gto gbe gtaken gtowards gcompleting gthe gplan? g- gANS-Make
gassumptions gabout ghow ginside gand goutside gfactors gwill gaffect gthe gbusiness
A ggolf gprofessional gis gpurchasing ga ggolf gcourse. gThe gbusiness gplan ghe gpresented
gto ghis gbanker gincluded ghis ghistory gof gsuccessfully goperating gsimilar gfacilities,
gbudget gprojections gfor gthe gfirst gfive gyears gunder ghis gmanagement, gand gobjectives
gand gstrategies gfor greaching ghis ggoals. gThe gbanker grejected ghis gloan gapplication
gbecause gof gmissing ginformation. gWhat gimportant gelement gis gmissing gfrom gthe
gbusiness gplan? g- gANS-Proposed gmission gstatement
What gtime gframe gwould gbe gthe gleast geffective gfor gmonitoring gthe gprogress gand
gperformance gof ga gbusiness gplan? g- gANS-Annually
The gprocess gfor gdeveloping ga gbusiness gplan gstars gbefore gyou gestablish gthe ggoals
gyou gwould glike gto gachieve gfor gthe gshop's gcoming gyear. g- gANS-True
A gwell gthought gout gbusiness gplan gwill gtypically gfocus gon gachieving gfinancial ggoals.
g- gANS-False
Staff gshould gbe ginvolved gin geffective gbusiness gplanning gto gcreate ga gsense gof
gownership. g- gANS-True
Assessing gthe gcurrent gstate gof gthe gbusiness gis gthe gmost gsignificant gadvantage gof
gstrategic gbusiness gplanning. g- gANS-False
,According gto gthe gBusiness gPlanning gModel, ga gbusiness gplan gshould gbuild gon gand
grefine gthe goperational gplan. g- gANS-False
Proactive gplanning gis gone gof gthe ganticipated goutcomes gof gstrategic gbusiness
gplanning? g- gANS-True
Clarification gof gjob gresponsibilities gis gone gof gthe gadded gvalues gprovided gby gthe
gstrategic gplanning gprocess? g- gANS-False
Business ggoals gare gtypically gdeveloped gin gthe gDefining gthe gBusiness gphase gof
gthe gbusiness gplanning gprocess. g- gANS-False
Typically, ga gwritten gset gof gcore gvalues gis gdeveloped gin gthe gDefining gthe gBusiness
gphase gof gthe gbusiness gplanning gprocess. g- gANS-True
Helping gestablish ga gstarting gpoint gfor ggoals, gobjectives, gand grelated gstrategies gis
gan gappropriate guse gof gthe gSWOT ganalysis. g- gANS-True
Financial gforecasts gshould gbe gbased gon ghistorical gdata gderived gfrom ga glinear
gtrend ganalysis. g- gANS-False
Which gstatement gbelow gis ga gstatement gto gavoid gwhen gdeveloping gan geffective
gmission gstatement? g- gANS-A grestatement gof gthe gfacility gdescription
Revising ga gmission gstatement gfor ga gfacility gis gan gindication gof gwhat? g- gANS-A
gsign gthat gthe gbusiness gchanged gin gresponse gto ginternal gfactors gand gexternal
gmarket gconditions
Marketing gis ga gsubset gof gpromotion. g- gANS-True
Which gof gthe gfollowing gis gnot gone gof gthe gfive g"P's" gof gmarketing? g- gANS-publicity
Which gtype gof gMoment gof gTruth gis gbuilding ga gbrand gat ga gfacility? g- gANS-
interactive gand gnon-interactive
What gis gan gexample gof gindirect gcompetition gto gan g18-hole gdaily gfee gfacility? g-
gANS-Jet-ski grental
selling gyourself, gselling gthe gfacility, gand gselling gthe ggame gof ggolf gare gthe gthree
gprincipal glayers gof gwhat gtype gof gmarketing? g- gANS-internal gfocus
Which gtype gof gmarketing gstrategy gincludes gletters gto gthe geditor, gtelevision
gappearances, gspeaking gengagements, gand gspecial gneeds gprograms? g- gANS-public
grelations/publicity
, Knowledge gof gcompetition gis gan gimportant gstarting gpoint gfor gputting gtogether ga
gmarketing gplan. g- gANS-True
What gis gan gAttraction gProgram gat ga gfacility? g- gANS-free, gshort gteaching,
gdemonstration, gor ginformational gclinic
A gway gto ggauge gthe gsuccess gof ga gpromotional geffort gis gto gperform ga gcost/benefit
ganalysis. g- gANS-True
What gis ga gmethod gthat gprofessionals gcan guse gto gdirectly gcommunicate gwith
gpotential gand gexisting gcustomers? g- gANS-social gnetworking gsites
To gmeasure gthe gsuccess gof gefforts gdesigned gto graise grevenues, ga gfacility gcan
gtrack gincreases gin gdollar gsales gand gnumber gof gpurchases gand gcompare gthem
gagainst gthose gof gthe gsame gperiod gthe gprevious gyear. g- gANS-True
What gis ga ggood gquestion gto gask gwhen gevaluating ga gpromotional gevent? g- gANS-
was gthe gright gaudience gtargeted
Promotional gefforts gdon't gneed gto gbe gplanned gwell gin gadvance, gyou gcan gmake
gthem gup gon gthe gfly. g- gANS-False
Which gof gthe gfollowing gis gNOT gan gexample gof gan gobjective gof ga gpromotional
gcampaign. g- gANS-the gcompetition gis gdoing git
The gtwo gcommon gmethods gfor gdetermining ga gpromotional gbudget gare: g1)
gestablishing ga gdollar gamount gas ga gpercentage gof grevenues gand g2) gbuilding ga
gbudget gbased gon gestablished gbusiness gobjectives. g- gANS-True
One gadvantage gthat gbeginner gplayers ggain gfrom gforming gfriendships gduring gthe
glearning gprocess gis gthey gare gmore glikely gto gtake gup gdifferent ghobbies gwith gtheir
gnew gfriends. g- gANS-False
Why gmust ga gparticular gfacility's gclientele gand gneeds gbe gexamined gin gorder gto
geffectively gmanage gplay? g- gANS-Customer gexpectations
It gis gillegal gfor gcourses gthat greceive gany gpublic gfunds gto grequire ga gdress gcode. g-
gANS-False
How gcan ga gfacility gelevate gthe gon-course gexperience gof gall gplayers gwhen
gbeginners gare gpart gof gthe gplay gmix? g- gANS-grouping gnewer gplayers gwith gmore
gexperienced gplayers
When gare gprivate gfacilities gexempt gfrom gthe gaccommodation grequirements gof gthe
gAmericans gwith gDisabilities gAct? g- gANS-if gthey gallow gpublic gplay
