©SOPHIABENNETT@2024-2025 Monday, August 26, 2024 6:09 AM
OB Guzman exam 1 Study Guide with
Complete Solutions
benefits of people centered practices - Answer✔️✔️-they are associated with
much higher profits and lower employee turnover
7 people centered practices - Answer✔️✔️-1. Job security
2. Careful hiring
3. Power to the people
4. Generous pay for performance
5. Lots of training
6. Less emphasis on status
7. Trust building
importance of job security - Answer✔️✔️-to eliminate fear of layoffs
importance of careful hiring - Answer✔️✔️-emphasizing a good fit with
company culture
how to emphasize power to the people - Answer✔️✔️-via decentralization
and self managed teams
importance of less emphasis on status - Answer✔️✔️-to build a "we" feeling
how to build trust - Answer✔️✔️-through the sharing of critical information
1
, ©SOPHIABENNETT@2024-2025 Monday, August 26, 2024 6:09 AM
organizational behavior - Answer✔️✔️-an interdisciplinary field dedicated
to better understanding of managing people at work. deals with how
people act and react in orgnizations
three basic levels of analysis in OB - Answer✔️✔️-individual, group,
organizational
Edward E. Lawer the third - Answer✔️✔️-created the "virtuous career spiral
to illustrate how OB related skills point you toward career success
the human relations movement - Answer✔️✔️-proposed that better human
relations could increase worker productivity. "a satisfied employee is a
hardworking employee"
McGregor's Theory X - Answer✔️✔️-assumes people dislike work, require
close direction, and people prefer to be directed and avoid responsibility
McGregor's Theory Y - Answer✔️✔️-- work is seen as a natural activity, like
play or rest
- given objectives, people can be very self-directed
- people become committed to objectives with some reward
- most people are ambitious and can accept (and seek out) responsibility
- typical member of general population has imagination, ingenuity, and
creativity
2
, ©SOPHIABENNETT@2024-2025 Monday, August 26, 2024 6:09 AM
the Deming Legacy - Answer✔️✔️-training in statistical process control
techniques and teamwork, helpful leadership, elimination of free,
continuous process improvements, teamwork, elimination of barriers
Total Quality Management (TQM) - Answer✔️✔️-a management philosophy
that focuses on satisfying customers through empowering employees to be
an active part of continuous quality improvement
four common TQM principles - Answer✔️✔️-1. do it right the first time
2. listen to and learn from customers and employees
3. make continuous improvement
4. build teamwork, trust, and mutual respect
human capital - Answer✔️✔️-the productive potential of one's knowledge
and actions
social capital - Answer✔️✔️-the productive potential of strong, trusting, and
cooperative relationships
management definition - Answer✔️✔️-working with and through others to
achieve organizational objectives
effective manager skills - Answer✔️✔️-- clarifies goals
- encourages participation
- plans and organizes
3
OB Guzman exam 1 Study Guide with
Complete Solutions
benefits of people centered practices - Answer✔️✔️-they are associated with
much higher profits and lower employee turnover
7 people centered practices - Answer✔️✔️-1. Job security
2. Careful hiring
3. Power to the people
4. Generous pay for performance
5. Lots of training
6. Less emphasis on status
7. Trust building
importance of job security - Answer✔️✔️-to eliminate fear of layoffs
importance of careful hiring - Answer✔️✔️-emphasizing a good fit with
company culture
how to emphasize power to the people - Answer✔️✔️-via decentralization
and self managed teams
importance of less emphasis on status - Answer✔️✔️-to build a "we" feeling
how to build trust - Answer✔️✔️-through the sharing of critical information
1
, ©SOPHIABENNETT@2024-2025 Monday, August 26, 2024 6:09 AM
organizational behavior - Answer✔️✔️-an interdisciplinary field dedicated
to better understanding of managing people at work. deals with how
people act and react in orgnizations
three basic levels of analysis in OB - Answer✔️✔️-individual, group,
organizational
Edward E. Lawer the third - Answer✔️✔️-created the "virtuous career spiral
to illustrate how OB related skills point you toward career success
the human relations movement - Answer✔️✔️-proposed that better human
relations could increase worker productivity. "a satisfied employee is a
hardworking employee"
McGregor's Theory X - Answer✔️✔️-assumes people dislike work, require
close direction, and people prefer to be directed and avoid responsibility
McGregor's Theory Y - Answer✔️✔️-- work is seen as a natural activity, like
play or rest
- given objectives, people can be very self-directed
- people become committed to objectives with some reward
- most people are ambitious and can accept (and seek out) responsibility
- typical member of general population has imagination, ingenuity, and
creativity
2
, ©SOPHIABENNETT@2024-2025 Monday, August 26, 2024 6:09 AM
the Deming Legacy - Answer✔️✔️-training in statistical process control
techniques and teamwork, helpful leadership, elimination of free,
continuous process improvements, teamwork, elimination of barriers
Total Quality Management (TQM) - Answer✔️✔️-a management philosophy
that focuses on satisfying customers through empowering employees to be
an active part of continuous quality improvement
four common TQM principles - Answer✔️✔️-1. do it right the first time
2. listen to and learn from customers and employees
3. make continuous improvement
4. build teamwork, trust, and mutual respect
human capital - Answer✔️✔️-the productive potential of one's knowledge
and actions
social capital - Answer✔️✔️-the productive potential of strong, trusting, and
cooperative relationships
management definition - Answer✔️✔️-working with and through others to
achieve organizational objectives
effective manager skills - Answer✔️✔️-- clarifies goals
- encourages participation
- plans and organizes
3
